The Role of the Information Architect and Information Modeling. Julia Cronin STC Presentation January 18, 2001. Let’s Find Some Common Ground. We all have customers. From Networks to Printers, the High-level Tasks Remain the Same. Our customers need to understand install use
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Julia CroninSTC Presentation
January 18, 2001
the products that we sell
Information Architects add value on two different levels
Sooner or later, something falls through the cracks…
Strong customer focus Products
Knowledge of information design principles
Three to five years of technical writing
Knowledge of information management and delivery
Good interpersonal skills
Knowledge of user needs and usability assessment techniques
Demonstrated ability to work in a team environment
Ability to perform needs analysisInformation Architect:Skills and experience needed
TroubleshootStructure of the Information Model
Install Hardware Products
Plan & engineerThe Model as a grocery store…
Managing the installation
Preparing the site
Configuring routesBased on your research and user needs….
…select the items (topics) that you need.
Information Model ProductsWhat is a category?
Customer Support Products
About the Product
Plan and Engineer
Information ModelWhat are the categories?
Information Model ProductsExample category
Information Model ProductsWhat is a topic?
Information Model ProductsExample topic:
“performing the hardware installation”
Information Model ProductsWhat is a topic group?
Information Model ProductsExample topics forInstall Software
…And what do we do now?