You make the call
Download
1 / 18

You Make the Call - PowerPoint PPT Presentation


  • 197 Views
  • Updated On :

You Make the Call. Selecting the right phone services for you. Pros: Good reception, consistent connection Enables Internet access Multiple phones/jacks possible Flat or measured rates for local calls Includes a listing in the phone directory. Cons: Must be at home to make/receive calls

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'You Make the Call' - Solomon


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
You make the call l.jpg
You Make the Call

Selecting the right

phone services for you

Consumer Action — Selecting Phone Services


Landline phone service pros cons l.jpg

Pros:

Good reception, consistent connection

Enables Internet access

Multiple phones/jacks possible

Flat or measured rates for local calls

Includes a listing in the phone directory

Cons:

Must be at home to make/receive calls

Electronic/digital phones may not work during power outage

No phone during temporary service outages

Extra charges for long distance calls

Landline Phone Service: Pros & Cons

Consumer Action — Selecting Phone Services


Wireless cellular service pros cons l.jpg

Pros:

Talk/text any place you can receive a signal

Texting, photos, data storage, and Internet access possible

Features included

Buckets of minutes

Option to purchase cell service as needed

Cons:

Inconsistent service/dropped calls

Dependent on battery

Easy to rack up extra charges

Early termination fee

9-1-1 calls do not provide caller’s address

Wireless (Cellular) Service: Pros & Cons

Consumer Action — Selecting Phone Services


Voice over internet protocol voip pros cons l.jpg

Pros:

Generally provides a good connection

Can save you money on long distance

Can probably keep landline number if switching services

Features included

Cons:

May have to purchase package of services

Could limit you to calls at home

No phone service when Internet connection is down

May not provide address to 9-1-1 dispatchers

Voice over Internet Protocol (VoIP): Pros & Cons

Consumer Action — Selecting Phone Services


Landline an overview l.jpg
Landline: An Overview

Services:

  • Local—immediate area + 9-1-1 and 4-1-1

  • Local toll—outside local area, but not long distance

  • Long distance—outside local toll area

    Carriers:

  • Can choose single carrier or more than one

  • Look under Telecommunications or ask around

    Plans:

  • Flat-rate service allows unlimited local calls

  • Measured service charges per call or per minute for extra calls

  • Assistance programs for low-income consumers

Consumer Action — Selecting Phone Services


Wireless an overview l.jpg
Wireless: An Overview

  • Single carrier provides local and long distance

  • Coverage area key in choosing wireless carrier

  • Understand how monthly minutes are allotted

  • Service contract (fee for early termination)

  • May be able to “port” your existing number

  • Select your phone

  • Choose prepaid plan if credit or budget are issues

  • Look under Cellular or ask around

Consumer Action — Selecting Phone Services


Voip an overview l.jpg
VoIP: An Overview

  • Two types of VoIP

  • Many cable and other companies offer VoIP

  • High-speed Internet connection (DSL or cable) required

  • Single carrier provides local and long distance

  • VoIP plans are similar, but prices vary

  • May have a service contract (fee for early termination)

  • May be able to “port” current landline number

  • Will need equipment (router, adapter and cords)

Consumer Action — Selecting Phone Services


Activity choosing the right phone service l.jpg
Activity: Choosing the Right Phone Service

  • Break into smaller groups

  • Choose the best phone service option(s) for each caller

  • Reconvene in 10 minutes

  • Your group or spokesperson will explain your choices

Consumer Action — Selecting Phone Services


First session wrap up l.jpg
First Session Wrap-Up

At the next session, we’ll learn:

  • How to save money on long distance and international calls

  • How to assess phone service needs

  • How to be a savvy shopper

  • What to expect on your monthly bill

  • What your rights are

    Please return in 15 minutes.

Consumer Action — Selecting Phone Services


Long distance international calling l.jpg
Long Distance & International Calling

  • Know your long distance calling habits

  • Choose best carrier/plan for needs

  • Prepaid calling cards

  • “Dial-around” numbers

  • VoIP: “Free” U.S. long distance and

    low-cost international calling

Consumer Action — Selecting Phone Services


Assessing your phone service needs l.jpg
Assessing Your Phone Service Needs

  • Who do you call?

  • Where do you call?

  • When do you call?

  • How often do you call?

  • How long do you talk?

  • Where will you make and receive calls?

  • What features/capabilities do you need?

  • How important is cost?

Consumer Action — Selecting Phone Services


Shopping for landline service l.jpg
Shopping for Landline Service

  • Flat-rate or measured local service

  • Single or separate carriers

  • Per minute vs calling plan

  • Call-time calculation

  • Optional features

  • Installation

  • Deposit

Consumer Action — Selecting Phone Services


Shopping for wireless service l.jpg

Coverage area

Plan minutes (number & type)

Data services

Plan price

Overage charges

Roaming & long distance

Toll-free & 4-1-1

Other features/cost

Contract

Port current number

Buy/use own handset

Shopping for Wireless Service

Consumer Action — Selecting Phone Services


Shopping for voip service l.jpg
Shopping for VoIP Service

  • Reliable connection

  • Monthly cost

  • Free long distance locations

  • Ability to send/receive faxes

  • Option to port your landline #

  • Enhanced 9-1-1

  • Customer service

Consumer Action — Selecting Phone Services


Activity shopping for the best plan l.jpg
Activity: Shopping for the Best Plan

  • Break into three groups

  • Your group will be assigned a phone service type

  • Prepare “shopping” questions for the phone service provider/carrier

  • Choose someone from your group to ask the questions, or take turns

  • Reconvene in 5 minutes

Consumer Action — Selecting Phone Services


What you ll see on your bill l.jpg
What You’ll See on Your Bill

  • Monthly service charges

  • Usage charges

  • 4-1-1 charges

  • Taxes/surcharges

  • Charges for optional features

  • One-time charges

  • Late fees

Consumer Action — Selecting Phone Services


Your rights as a phone service consumer l.jpg
Your Rights as a Phone Service Consumer

  • Info about least expensive basic plan

  • An understandable phone bill

  • Discounts for vision, speech or hearing impaired

  • Trial period

  • Working phone jack in every rental

  • Phone number portability in local area

  • Do Not Call registry (www.DoNotCall.gov)

  • No slamming or cramming

Consumer Action — Selecting Phone Services


Class evaluation l.jpg
Class Evaluation

Please fill out the evaluation form

and leave it on your way out.

Thank you!

Consumer Action — Selecting Phone Services


ad