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You Make the Call. Selecting the right phone services for you. Pros: Good reception, consistent connection Enables Internet access Multiple phones/jacks possible Flat or measured rates for local calls Includes a listing in the phone directory. Cons: Must be at home to make/receive calls

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Presentation Transcript
you make the call
You Make the Call

Selecting the right

phone services for you

Consumer Action — Selecting Phone Services

landline phone service pros cons
Pros:

Good reception, consistent connection

Enables Internet access

Multiple phones/jacks possible

Flat or measured rates for local calls

Includes a listing in the phone directory

Cons:

Must be at home to make/receive calls

Electronic/digital phones may not work during power outage

No phone during temporary service outages

Extra charges for long distance calls

Landline Phone Service: Pros & Cons

Consumer Action — Selecting Phone Services

wireless cellular service pros cons
Pros:

Talk/text any place you can receive a signal

Texting, photos, data storage, and Internet access possible

Features included

Buckets of minutes

Option to purchase cell service as needed

Cons:

Inconsistent service/dropped calls

Dependent on battery

Easy to rack up extra charges

Early termination fee

9-1-1 calls do not provide caller’s address

Wireless (Cellular) Service: Pros & Cons

Consumer Action — Selecting Phone Services

voice over internet protocol voip pros cons
Pros:

Generally provides a good connection

Can save you money on long distance

Can probably keep landline number if switching services

Features included

Cons:

May have to purchase package of services

Could limit you to calls at home

No phone service when Internet connection is down

May not provide address to 9-1-1 dispatchers

Voice over Internet Protocol (VoIP): Pros & Cons

Consumer Action — Selecting Phone Services

landline an overview
Landline: An Overview

Services:

  • Local—immediate area + 9-1-1 and 4-1-1
  • Local toll—outside local area, but not long distance
  • Long distance—outside local toll area

Carriers:

  • Can choose single carrier or more than one
  • Look under Telecommunications or ask around

Plans:

  • Flat-rate service allows unlimited local calls
  • Measured service charges per call or per minute for extra calls
  • Assistance programs for low-income consumers

Consumer Action — Selecting Phone Services

wireless an overview
Wireless: An Overview
  • Single carrier provides local and long distance
  • Coverage area key in choosing wireless carrier
  • Understand how monthly minutes are allotted
  • Service contract (fee for early termination)
  • May be able to “port” your existing number
  • Select your phone
  • Choose prepaid plan if credit or budget are issues
  • Look under Cellular or ask around

Consumer Action — Selecting Phone Services

voip an overview
VoIP: An Overview
  • Two types of VoIP
  • Many cable and other companies offer VoIP
  • High-speed Internet connection (DSL or cable) required
  • Single carrier provides local and long distance
  • VoIP plans are similar, but prices vary
  • May have a service contract (fee for early termination)
  • May be able to “port” current landline number
  • Will need equipment (router, adapter and cords)

Consumer Action — Selecting Phone Services

activity choosing the right phone service
Activity: Choosing the Right Phone Service
  • Break into smaller groups
  • Choose the best phone service option(s) for each caller
  • Reconvene in 10 minutes
  • Your group or spokesperson will explain your choices

Consumer Action — Selecting Phone Services

first session wrap up
First Session Wrap-Up

At the next session, we’ll learn:

  • How to save money on long distance and international calls
  • How to assess phone service needs
  • How to be a savvy shopper
  • What to expect on your monthly bill
  • What your rights are

Please return in 15 minutes.

Consumer Action — Selecting Phone Services

long distance international calling
Long Distance & International Calling
  • Know your long distance calling habits
  • Choose best carrier/plan for needs
  • Prepaid calling cards
  • “Dial-around” numbers
  • VoIP: “Free” U.S. long distance and

low-cost international calling

Consumer Action — Selecting Phone Services

assessing your phone service needs
Assessing Your Phone Service Needs
  • Who do you call?
  • Where do you call?
  • When do you call?
  • How often do you call?
  • How long do you talk?
  • Where will you make and receive calls?
  • What features/capabilities do you need?
  • How important is cost?

Consumer Action — Selecting Phone Services

shopping for landline service
Shopping for Landline Service
  • Flat-rate or measured local service
  • Single or separate carriers
  • Per minute vs calling plan
  • Call-time calculation
  • Optional features
  • Installation
  • Deposit

Consumer Action — Selecting Phone Services

shopping for wireless service
Coverage area

Plan minutes (number & type)

Data services

Plan price

Overage charges

Roaming & long distance

Toll-free & 4-1-1

Other features/cost

Contract

Port current number

Buy/use own handset

Shopping for Wireless Service

Consumer Action — Selecting Phone Services

shopping for voip service
Shopping for VoIP Service
  • Reliable connection
  • Monthly cost
  • Free long distance locations
  • Ability to send/receive faxes
  • Option to port your landline #
  • Enhanced 9-1-1
  • Customer service

Consumer Action — Selecting Phone Services

activity shopping for the best plan
Activity: Shopping for the Best Plan
  • Break into three groups
  • Your group will be assigned a phone service type
  • Prepare “shopping” questions for the phone service provider/carrier
  • Choose someone from your group to ask the questions, or take turns
  • Reconvene in 5 minutes

Consumer Action — Selecting Phone Services

what you ll see on your bill
What You’ll See on Your Bill
  • Monthly service charges
  • Usage charges
  • 4-1-1 charges
  • Taxes/surcharges
  • Charges for optional features
  • One-time charges
  • Late fees

Consumer Action — Selecting Phone Services

your rights as a phone service consumer
Your Rights as a Phone Service Consumer
  • Info about least expensive basic plan
  • An understandable phone bill
  • Discounts for vision, speech or hearing impaired
  • Trial period
  • Working phone jack in every rental
  • Phone number portability in local area
  • Do Not Call registry (www.DoNotCall.gov)
  • No slamming or cramming

Consumer Action — Selecting Phone Services

class evaluation
Class Evaluation

Please fill out the evaluation form

and leave it on your way out.

Thank you!

Consumer Action — Selecting Phone Services

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