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Universal Telecommunications Network. NRCS Meeting September 2002. Topics For Discussion. UTN Overview Survey Findings Focus Groups Next Steps. UTN Overview.

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Universal telecommunications network l.jpg

Universal

Telecommunications

Network

NRCS MeetingSeptember 2002


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Topics For Discussion

  • UTN Overview

  • Survey Findings

  • Focus Groups

  • Next Steps


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UTN Overview

The goal of the UTN is to provideUSDA agencies and offices the fundamental sharedcorporate telecommunications capability necessary to support USDA missions and the business transformation process.


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Vision for UTN

  • “UTN is the fundamental telecommunications enterprise infrastructure needed for USDA program delivery.”

  • Robust telecommunications network

    • Scalable, reliable, secure, cost effective

    • 24 hours a day, 7 days a week

    • Enables USDA agencies to meet Departmental missions and goals for serving their customers

  • Development and operation of a shared corporate telecommunications network

    • Consistent with Department’s enterprise architecture

    • Acquire world-class partners necessary to design, implement and operate network throughout USDA program life-cycle


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UTN’s Targeted Objectives

  • Initiate continuous monitoring and proactive network support service

  • Ensure business requirements drive telecommunications service

  • Provide best value, quality telecomm service in support of strategic goals

  • Provide secure enterprise network infrastructure

  • Introduce network management tools

  • Establish performance metrics to define secure, reliable, robust network

  • Establish SLA framework


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Reliability

Robustness

Customer Service

Technology Infusion

Stability

Scalability

Best Value

Security

UTN will provide common functionality and interoperability for USDA

UTN will ensure the following attributes:


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Top-Level Yearly USDA Telecommunications Expenditures*

*As Reported by the Agencies in the UTN Survey

(Note: Totals do not include cost data for: FAS, FSIS, FS,

FNS, DA, OO, GIPSA, ARS, OCR, OES, and OIG)

The cost categories include: data circuits, voice circuits, voice communications,

international circuits, remote access, internet service provisioning, wireless,

security, managed service agreements, network support, personnel, hardware,

and software.


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Business Requirements

Current Telecom

Transforming Business and Technology Functions to UTN Design Attributes

Synthesis

Business and Technology Functions

UTN Solution

Baseline

“As-Is”


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Business Requirements Drive UTN Solution

  • Goal of UTN Survey

  • Ensure a clear understanding of the telecommunications requirements of USDA Agencies and Offices in order to build the UTN to fit their needs

  • Methodology

  • Requirements process began with collection and analysis of relevant business-related and telecommunications data– focusing on Agency and Office responses to two web-based surveys

  • Examination of applicable industry standards and best practices, and information from existing OCIO documents also used

    Results

  • Functional requirements will provide the basis for:

    • Identifying major limitations of current baseline architecture

    • Evaluating UTN alternative architectures and evolution strategies

    • Developing network performance specifications



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Business Requirements/Survey Findings

Business, Telecom, and Data Networking Requirements

  • Network stability identified as a major need

    • Need for uninterrupted and fast access

      • To the public Internet and designated systems from the public Internet

      • To the USDA intranet and designated systems from the USDA intranet

      • Among USDA agencies

  • Available bandwidth and speed identified as limitations to the current network

Security

  • VPNs were a requirement stated by the majority of respondents

  • Two primary protection needs for secure communications were encryption and firewalls

  • Majority of data to be protected identified as financial data, privacy data, and other information defined as sensitive


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Business Requirements/Survey Findings

  • Intranet-related service areas identified as either in use or planned by the Agencies

    • Voice over IP (VOIP)

    • Video (including teleconferencing)

    • Wireless communications

  • Remote access identified as a fundamental requirement

  • Effective use of network services requires:

    • Network systems monitoring, management, and reporting

    • Help desk/call center

    • Security

    • Education and training

  • Need for effective communication of network-related outages, events, etc.

Services


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Business Requirements/ Survey Findings

Managed Services

  • Need for monitoring network, equipment, and circuits on a 24x7x365 basis

  • Need for proactively monitoring network indicators for potential emerging network incidents

  • Need for a controlled trouble resolution process including opening, managing, and closing trouble tickets

  • Network Monitoring, Management, Modeling, and Reporting

  • Identified subset of Agencies using SNMP-based monitoring and management tools such as HP OpenView, CiscoWorks, MRTG, and the network modeling tool OpNet.

  • Need identified for development of network monitoring guidelines and sample configuration profiles for each of the major systems used


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Focus Groups

Top Priority Focus Groups

  • VPN

  • Web Server Architecture

  • Capacity and Performance Planning

  • Security

  • Wireless

    Purpose of Focus Groups

  • Refine requirements from survey

  • Communicate and share agency planning efforts

  • Create a forum where synergies can be identified and developed among common initiatives

  • Provide an understanding of how UTN will meet the agency needs


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Next Steps

  • Complete survey analysis and requirements definition

  • Begin focus groups

  • Begin planning pilots

  • Begin development of UTN design concepts



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