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BSP Training to Airline. IATA HK 30 May 2006. IATA HK. IDFS: AAS, BSP, CASS, DPC Address: 1203 Harcourt House, 39 Gloucester Road, Wanchai Contact: 2528-9321 (Tel) 2520-0329 (Fax) Web site & email address: http://www.iata.org/hk [email protected] Office hours:

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BSP Training to Airline

IATA HK

30 May 2006


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IATA HK

  • IDFS: AAS, BSP, CASS, DPC

  • Address:

    • 1203 Harcourt House, 39 Gloucester Road, Wanchai

  • Contact:

    • 2528-9321 (Tel) 2520-0329 (Fax)

  • Web site & email address:

  • Office hours:

    • 0830-1230 & 1330-1730 (Monday - Friday)

  • Regional offfice:

    • North Asia regional office in BJS



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Agent

(225)

Airline

(73)

CRS

(6)

IATA HK

DPC BJS

ACCA

ITS BJS

Clearing Bank

Citibank

Acquiring Bank

(6)

BSP HK

BSPlink



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Airline Charges (I)

  • BSP joining fees

    • USD 10,000 - HK & MO

    • one-off payment at the time of participation

  • Standard Traffic Document (STD) charges

    • USD 0.062 (HKD 0.484) per coupon

    • monthly collection via global charging structure

  • Data Processing (DP) charges

    • USD 0.013 (HKD 0.101) per transaction

    • monthly collection via global charging structure


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Airline Charges (II)

  • Local Management Fee (LMF)

    • 50% equally shared by all airlines, 50% in pro rata to UTP & remittance $

    • annual amount advised by IATA HQ & re-cut at year-end

    • quarterly local collection by ACM

  • BSPlink login fees

    • USD30 per login (non-IATA airlines only)

    • monthly local collection by ACM

  • Charges for optional product

    • monthly local collection by ACM


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Agent - Monitor/Control

  • Assessment before approval

  • Annual financial/staff/STD review

  • Bank guarantee from agents who fail assessment

  • Ad hoc on-site STD/staff audit

  • Ticket limit

  • Working supply of ticket stock

  • Industry Trust Fund


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Industry Trust Fund

  • Protection of 30% to airlines

  • Disbursement after all efforts of recovery

  • Fund managed by TIC

  • Agents contribute $3 per valid ticket

  • Reimburse agents when fund > $10 million

  • Reimburse agents when agents relinquish

  • New Terms & Conditions finalized in July 2005


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3 Airline Working Group

  • Local Customer Advisory Group (LCAG)

    • CX, CI, KA, JL, MH, LH, LX, NX, OZ, QF, SQ, TG, UA, IATA

    • advise to ISS management on local customer service issues

  • Executive Council (EC)

    • CX, JL, KA, MH, SQ, TG, UA, IATA & 7 agent representatives

    • consider all aspects of agency program

  • ISS Operation Working Group (IOWG)

    • BA, CI, CX, GF, JL, KA, KL, LX, MH, NH, QF, SQ, UA, IATA

    • follow up LCAG issues & make recommendations

       meeting minutes to all airlines by email


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BSP Operations

Please refer to BSP calendar

(P. 1-2)


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Resolution 832 Section 1

4 irregularities within 12 consecutive months  DEFAULT

admin charge  HKD/MOP 500.00 per transaction


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Void Ticket Charges

  • Total allowance of 15%:

    • 7% for technical voids

    • 8% for other voids

  • 3-tier void ticket charges

    • 20% >no of void > 15% ($15 @)

    • 50% >no of void > 20% ($30 @)

    • > 50% ($150 @)


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Unreported Transaction

  • 1st instance

    • $500 per transaction

  • 2nd instance

    • 1 irregularity + penalty of 50% of gross fare to airline

  • 3rd instance & onward

    • 1 irregularity + penalty of 50% of gross fare to airline + $500 admin charge to BSP

      penalty to airline - minimum $1000 & maximum $5000


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Documents

ISS Service Provisions-Passenger

BSP Calendar

agent sales summaryP(P 3-4)

BSP statisticsP(P 5)

IATA Agency ListQ(P 6-11)

ticket limit listQ(P 12-13)

ticket distribution listM(P 14-15)

IDFS HK Updates (P.16)

airline contact (P 17-26)

Document for Airline

Forms

  • ECCB participation(P 27)

  • airline contact(P 28)

  • refund grid(P 29)

  • refund eligibility time frame (P 30)

  • BSP Quick Reference (P 31)

  • email address (P 32)

D  Daily M  Monthly

P  Bi-monthly Q  Quarterly


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Document for Agent

  • BSP Calendar

  • Travel Agents Handbook Resolution 810

  • BSP Manual for Agents

  • BSP Quick Reference (P 33-35)

  • Refund Grid (P 36)

  • Refund Eligibility Time Frame (P 37)

  • BSP Newsletter (P 38)


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Standard Admin Forms

  • Refund Notice (P 39)

  • Universal Credit Card Charge Form


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Standard Traffic Document

  • Auto Ticket

    • on OPATB2 coupon

    • Flight Coupon, Agent Coupon, Pax Receipt, Credit Card Charge Form

  • E-Ticket

    • on plain paper

    • share same pool of ticket number & same ticket limit with ATB2

    • Flight Coupon, Agent Coupon, Pax Receipt, Credit Card Charge Form

  • Auto MCO

    • on OPATB2 coupon

    • separate ticket limit & ticket number (form code: 191, 192)

    • Exchange Coupon, Agent Coupon, Pax Receipt, Credit Card Charge Form


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OPATB2

Net Payable = 952-[(952+20618)*9%]+118

= - 871.30


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ET on Plain Paper

ABACUS TRAVEL

ETKT **AGENT COUPON** 99999992 **ITINERARY**

CATHAY PACIFIC AIRWAYS 1 OF 1 CGHDLR/1B CX 504B HKGNRT 10APR

CHAN/TAI MAN MR BEE17

12MAR03 OCX 509B NRTHKG 15APR

BEE17

SUBJECT TO REFUND CHARGES

HKG CX TYO Q4.23 446.22CX HKG446.22NUC896.67END R

OE7.798680SITI

HKD 7000

80HK FP/VI4100000000000001 M00880009/06

134SW FCI04

40YR

HKD 7254

160 9698127788 2 PRI FFVV

7766/ HKD 7000 0700254


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ET in HK

  • Implemented in 1998

  • Certified ET system providers

    • Abacus, Sabre, Amadeus, Worldspan, Galileo, TravelSky

    • test not required if launched in other BSP via same GDS

  • IATA ET target

    • 40% by 2005 !

    • 72% by 2006 !!

    • 100% by 2007 !!!

  • ET implementation Stat(P.40)

  • Reissuing Paper Ticket into ET(P.40)



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Auto Ticket & AMCO in Billing Analysis

Comments: Tour code  Credit Card details  RFIC


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Ticket Limit

  • Controlled by CRS

  • Limit in terms of number of ticket per period

  • Airline decide on total ticket limit

  • Agent decides allocation among CRS (P 41)

  • New authorization or permanent change

    • must be coordinated by IATA office

    • inform IATA 1 working day in advance

    • effective from 1st day of next BSP period

  • Temporary change

    • airline liaise with GDS directly


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Remit Schemes

Normal & 3 Net Remit schemes:


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Credit Card Sales

  • By default, for normal tickets only

  • Net fare on credit card at individual airline’s discretion

    • NR2A

      • airlines absorb all merchant fees

      • implementation without involvement of IATA

    • NRCC

      • airlines absorb merchant fees on net-fare

      • agents absorb merchant fees on mark-up

      • Inform IATA at least 1 month in advance before implementation

  • Refund with airline directly

  • Daily ECCB processing


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Credit Card Charge Form

  • 2 types of CCCF

    • automated ATB CCCF coupon

    • manual CCCF (submission of CCCF required only)

  • Submission

    • 1st 3 cps of CCCF + copy of agent coupon (submission of CCCF required only)

  • Reporting deadline

    • 2 working days after ticket issue

    • penalty at HKD 500.00 per transaction

  • Reconciliation

    • DPC follow up unreported cases

    • reconciliation report to airline at the end of sales period


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Output for Airlines

  • 2 daily output:

    • CSI for airlines report (invoice report-RPAICCDT)

    • Daily credit card summary (RPAIDCSM)

  • Zipped into 1 file

    • HKafXXXX _yyyymmdd_eccbyymmdd.zip

  • CCCF sent to airlines by DHL every Monday


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Invoice Report & Summary

  • Invoice report (RPAICCDT) (P. 42-44)

    • details of every credit transaction

    • filename: HKafXXXX_yyyymmdd_adhi00.pdf

  • Invoice summary (RPAIDCSM) (P. 45)

    • total sales per card

    • total sales of all agents

    • filename: HKafXXXX_yyyymmdd_dcsmhi00.pdf


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Refund Procedures

Refund with BSP or Airline?

Check against BSP Quick Reference

No( in-Direct Refund)

Yes (Direct Refund)

BSPlink Refund Application

Auto Refund

Refund Notice

Printout

Refund Notice

+

+

Supporting Documents

Supporting Documents

Separate envelopes

Sort in ascending

for different Airlines

order

Send to BSP as part

of report submission

Send to BSP as part

of report submission


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Auto Refund

  • For tickets refundable with BSP

  • Refund Notice not for reconciliation purposes

  • Exceptions

    • net refund amount with decimals

    • commission rate has decimals

    • late MCO from airline

    • no ticketing authorization

  • guidelines for agents


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Auto Refund - Refund Notice

Calculation of net refund amount:

1. Net Refund = (6990*.93)+120+93+234-125=6822.70

2. Net Refund = (6990+120+93+234-125)-(6990*0.07)=6822.70



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Auto Refund – BSP Report (Credit Card)

  • Balance Payable (CC sales only) = -357.70 (recall commission)

  • Balance Payable (Cash+CC) = -18.00

    (Transaction Cash – Taxes – Commission)




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BSPLink Refund Application workflow

Agent issue RA in BSPlink

Agent submit RA printout + supporting docs to airline

Airline check if docs are complete & refund is valid

Yes

No

Airline calculate or check ref amount

Airline reject RA in BSPlink

Airline check if refund is credit card

(submission of CCCF required)

Agent follow up RA

Yes

No

Airline enter & auth ref amount in RA

Airline send refund to their HO

Airline reject RA in BSPlink

Ref amount auto inclusion in report


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Refund Application (I)

  • Use BSPlink Refund Application form (P 46)

    • paper refund application not accepted (except basic agents only)

  • Refund Application number

    • prefix “5400” + 6-digit serial number

  • Submission to airline directly:

    • Printout + Flight Coupons + Passenger Coupon

    • Printout + Electronic Ticket record (E-ticket)

  • “Refund to Passenger” is gross refund amount

    • Net Refund = Refund to Pax - Commission


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Refund Application (II)

  • Authorize or reject

    • airline start processing upon receipt of documents

    • auto inclusion in current billing once authorized

  • Operations

    • airline can only modify the stub area

    • agent can delete or modify if not authorized

    • airline cannot delete when authorized

    • value in "Sub total credit" is exactly the amount to be refunded to the cardholder via credit card company


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Refund Application Query

Authorize or reject


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Refund Authorization & Rejection

0

Click to reject

Click to authorize


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Refund Authorization

Airlines Remarks




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Airline – ECCB report

Airline – Billing report

Refund Application in Billing – Credit Card



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ADM & ACM Workflow

Airline issue ADCM in BSPlink

Agent dispute the ADCM

Yes

No

Agent provide additional info or doc to airline

ACM auto inclusion in current report

ADM will be automatically kept

on hold for 14 days

Airline deactivate ADCM in BSPlink

Airline investigate if dispute is honourable

No

Yes

Airline delete original ADCM in BSPlink

Airline activate ADCM in BSPlink

Airline raise ADCM of different amount

ADCM auto inclusion in report

Yes

No

AL raise new ADCM

No further action

 IATA Resolution 850m

ADCM in report


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ADM & ACM Issuance

  • 2 options BSPlink: online form & upload

  • Operations

    • “Reason for Memo” – 20 lines x 45

    • no modification once issued

    • can delete or deactivate if not billed

  • ADCM number

    • ADM – “60” + 3-digit airline code + 5-digit serial number

    • ACM – “81” + 3-digit airline code + 5-digit serial number

  • Fare & Tax

    • for ADM, Airline’s Calculation > Agent’s Calculation

    • for ACM, Airline’s Calculation < Agent’s Calculation


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ADCM Form

specify billing period

(ADM will be automatically kept

on hold for 14 days)

only “Difference” will be reported





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ADM/ACM Request (I)

  • Replace manual Adjustment Request Form

  • Airlines may switch off during transitional period or reject

  • Will phase out all manual Adjustment Request Form end of this year

  • Serial No

    • ADM Request: 67777 00000 – 67777 9999

    • ACM Request: 87777 00000 – 87777 9999

    • Number will be automatically assigned as soon as an agent raised a request


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ADM/ACM Request (II)

  • Email Alerts

    • Auto sent to Enhanced airlines after agent make ADCM requests

    • Auto sent to Enhanced agents after airlines authorize or reject ADCM requests

  • Supporting Documents

    • Agents are still required to submit supporting documents to airlines

    • Airlines may consider to allow agents to use the “attachment” function to make online submission where appropriate

  • Airline Action

    • Airlines can either authorize or Reject but cannot modify or delete

    • Airlines can attach files at the time of authorization or rejection


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ADM/ACM Request

Please refer to email of 26Feb for details (p.47)


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ADM/ACM Request (I)

  • After authorized, ADM/ACM will be included in billing report



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ADM & ACM 

On-screen & Query Result Table

Refund Application 

On-screen

Printing ADM, ACM & Refund

click “Print”

click “Print”

right click & pick “Print Target”


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Agent Report Submission

  • Agent

    • manual refunds

    • supporting documents in separate envelopes for airlines

      • Auto Refund: refund notice printout + supporting document

      • Reissue: flight coupons + copy of agent coupon (P 48)

      • Seamen ticket: seamen form + ticket copy

  • IATA HK

    • data-capture & sort the envelopes

    • send the supporting docs to airlines by DHL


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BSPlink

https://www.bsplink.iata.org

  • One basic login for each airline

  • Separate login for HK & MO

  • One-stop repository

    • BSP billings

    • ECCB report

    • ADM & ACM

    • Refund Application

    • statistical report


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Login

  • 10 characters maximum

  • alphanumeric

  • case-sensitive

  • 8-10 characters

  • alphanumeric

  • case-sensitive


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Navigation

all help pages

To previous screen

To first screen

To login screen

To logout & close browser



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BSP Billing - Download

Recommended steps:

1. save to hard disk

2. rename file to facilitate organization

3. copy to CD-R or disk as backup

4. store backup files in proper place

5. unzip copy in hard disk

6. use unzipped copy as working file


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Download – Online & Deleted

can sort in different orders

click to delete multiple files

click to download

files kept for 2 months

files kept for 3 months




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Standard BSP Billings

  • 5 bi-monthly output:

    • Billing Summary (RPAISTMB) (P 49)

    • Billing Analysis (RPAISTC1) (P 50-53)

    • Tax Summary (RPAITAX1) (P 54)

    • Charges Statement (RPAICHGS) (P 55-57)

    • Ticket Image (RPFAXIML) (P 58)

  • File format:

    • PDF

  • Zipped into 1 file:

    • HKaaXXXX_yyyymmdd_alrptmmp.zip

  • notification by email when available for download


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Billing Statement

  • Summarize each agent’s remittance position

  • In IATA agent code order

  • “Issues”  Gross Fare with taxes

  • Calculation:

Cash +ADM - Refund - ACM - Total Commission = Payable Balance


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Billing Analysis

  • List out details of each transaction

  • In IATA agent code order

    • Ticket  ADM  Refund  ACM  Agent Total

  • Calculation:

  • Transaction = Gross Fare w/o Tax + ADM - ACM - Refund

  • Cash + Cash Tax - Std Comm - Supp Comm = Payable Balance


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Tax Summary & Charges Statement

  • Tax Summary

    • report code: RPAITAX1

    • total cash & credit amount for each type of tax

  • Charges Statement

    • report code: RPAICHGS

    • transactions volume in each category for the airline & all airlines

      • Auto/Manual STD

      • Auto/Manual plated void

      • Auto/Manual unplated void

      • Auto/Manual CCCF

      • Auto/Manual ADCM

      • Auto/Manual refund

      • E-Ticket & Electronic CCCF


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Disputed Billings

  • Major disputes

    • request in writing and send documents to BSP before settlement

    • approved when disputable amount :

      • cause financial hardship

      • accounts for at least 10% of total payable balance

    • approval faxed to agent & cc airline

  • Minor disputes

    • complete Adjustment Request and attach supporting documents

    • send the adjustment documents to airline directly


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BSP Remittance

  • D1 Settlement

    • disbursement on next working day (except Saturday) after remittance

  • Remittance advice sent by email (P.59)

  • Notice of shortfall via email

  • Default procedures

    • suspend ticketing facilities

    • withdraw ticket stock

    • no outstanding - reinstate after assessment

    • w/ outstanding – cash BG and/or hold creditor meeting


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Products & Services

  • Bi-monthly HOT

  • Daily Sales Summary (P 60-61)

  • Statistical reports of HK & MO for airlines

  • PDF statistical reports for airlines

  • BSPlink advanced package

  • Additional BSPLink login

  • Daily HOT

local collection by charges statement(P 62)


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IATA HK Website

http://www.iata.org/hk

  • Airline Training PowerPoint File

  • ECCB PowerPoint for Airline

  • Net Remit on Credit Card (NRCC) Presentation PowerPoint

  • Communique 11

  • Catalogue of Statistical Reports for Airlines

  • BSPlink ADCM Upload Specification

  • BSPlink Basic Enhanced Fact Sheet

  • Forms for Airlines……etc


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Future Developments

  • 100% ET in 2007 !!!

  • Local program redevelopment

  • New statistical reports

  • Automating agency accreditation

  • Phase out ticket wallets

  • Elimination of CCCF

  • Elimination of submission of supporting documents



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