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Computer Initiatives in Patient Education: The Patient Education for U Project. Jackie A. Smith, Ph.D. Topics. Objectives and Background Mission Statement and Goals The Web Leap The Home Page The Author’s Guide Demonstration Project Results Future Directions .

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Computer Initiatives in Patient Education: The Patient Education for U Project

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Computer Initiatives in Patient Education: The Patient Education for U Project

Jackie A. Smith, Ph.D.


Topics

  • Objectives and Background

  • Mission Statement and Goals

  • The Web Leap

  • The Home Page

  • The Author’s Guide

  • Demonstration Project Results

  • Future Directions


Objectives for SessionBy the end of the session each participant will be able to:

  • Describe the use of computer technology in patient education.

  • List the advantages of using Web-based technology.

  • Explain the value of “A Document Process.”

  • Distinguish appropriate items for a Patient Education Home Page.

  • Define practical tips for writing patient education materials.


Jackie A. Smith, Ph.D., Leader

Karla M. Hill, Executive Secretary

Patricia Y. Arter (Eccles Library)

Bruce E. Bray, M.D. (Cardiology, Medical Informatics)

Frances E. Catinella (Nutrition Care Services)

Diane Cunningham (Nursing Education)

Deborah Hile (Eccles Library)

Georgia Jones (Social Work)

Marc Jones (Respiratory Therapy)

Sandi Martin (Community Outreach)

Renée Neuharth ((Preventive Cardiology)

Scott B. Silverstein (Pharmacy Services)

Claire C. Stanley (Perinatal Patient Education)

Geri Wood (Diabetes Education)

Patient Education Clearinghouse Committee


All patients at University of Utah Hospitals and Clinics receive top-quality patient education materials, information, and instruction.

Mission Statement


Patient education efforts enhance patient learning, promote informed decision-making, increase compliance with health-enhancing behaviors, and improve clinical outcomes.

Goal for Patients


Quality patient education materials are easily accessible through the use of leading-edge computer technology.

Goal for Providers


From: Medicine is the Best Laughter by Gideon Bosker, M.D., Mosby, 1995


Readability

  • 1/5 of US population unable to read standard pamphlet (5th grade level)

  • Average person reads at 8-9th grade level


Readability of Materials (N=139)


Key Decisions

  • Call for top 10 materials used in each area sent out to Management Council.

  • Readability tested internal documents.

  • Placed information in Excel spreadsheet.

  • Submitted capital request for computer equipment.

  • Moved database from Excel to Access.

  • Used HTML format and some PDF documents.

  • Decided all printing to go to laser printers.

  • Developed information sheet on every offering.


Patient Friendly Materials:

  • Increase understanding.

  • Decrease barriers for learning.

  • Increase patient compliance.

  • Empower patients to make informed choices.


Standardized Materials:

  • Are cataloged and can be updated.

  • Have appropriate readability levels.

  • Have reliable medical content.

  • Improve public’s image of the institution.

  • Create collaborative efforts.

  • Improve consistency of materials.

  • Are computer compatible for ease of access.


Benefits for Providers:

  • Central place coordinates patient education.

  • Process is easily understood.

  • Overall awareness of “patient-friendly” materials is increased.

  • Standardized materials are readily accessible.

  • Reports are generated.


Disadvantages?Issues?


Document Quality


Demonstration Project Meeting

  • Oncology

  • Cardiology

  • Nutrition Care Services


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