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Thursday, July 26, 2007. Delaware Valley Business Objects Users Group. Claims & Risk Management. Experience CEI History. CEI was founded in 1983 out of the Auto Body Repair industry

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Thursday, July 26, 2007

Delaware Valley

Business Objects Users Group



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Experience

CEI History

  • CEI was founded in 1983 out of the Auto Body Repair industry

  • The founders and owners of CEI continue to own and operate 10 auto body repair and glass repair/replacement centers

  • CEI has spent 23 years specializing in Fleet Accident & Risk Management, and 13 years in claims management for the P&C industry

  • CEI services all 50 States, Canada, Puerto Rico, Spain and the U.K. and Germany

  • CEI is currently the largest Fleet Accident&Risk Management Company in North America



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CEI’s Customer Care Center

  • Modern designed 40,000 square feet call centeremploying 240 people providing services 24/7/365

  • Service metrics:

    • 40,000 inbound calls per month

    • 60,000 outbound calls per month

    • 9,000 claims per month

  • Multi-lingual resources with French and Spanish speaking representatives


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Accident Claims Process

F.N.O.L.

(First Notice of Loss)

Internal Appraisal Review / Quality Control

Shop Assignment

Obtain Estimate(s)

Repair Authorization

Arrange Rental Replacement If Necessary

Repair PO Assignment

Repair Follow-Up

Subrogation

Service Completion


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Predictors Of Driver Risk

  • Motor Vehicle Reports (MVR)

    • Violations

  • Accident Reports

    • Crash data

  • Other Behavioral Reports

    • “How’s My Driving?”

    • Drive Along Observations

    • Telematics


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Accident/Incident Information

MVR Information

Total Driver Risk Profile

Educational Training dollars spent on those Drivers that NEED it

Safety Policy and Risk Levels dictated by Client

Automatic notification and escalation


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Business Objects Environment

  • CEI has been using Business Objects since 2004.

  • Currently on Business Objects 6.5

    • Windows 2003 Application and Web Server.

    • MSSQL 2000 Database Server

  • Data Warehouse

    • Claims Data Mart

    • Safety Data Mart (Under Design)

  • Together known as: OASIS

    (Online Accident & Safety Intelligence System)

  • Primary Users:

    • Internally, supports our Operations and Strategic Account Services Teams. (Approx. 25-35 Users)

    • Externally, to our clients as a reporting tool through our ClaimsLink Application. (Several Hundred Clients)


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Our Upcoming Plans

  • Migrate to the XIR2 platform.

    • Utilize MSSQL 2005 Database Server.

    • Migrate existing data marts and reports.

    • Build Safety Data Mart

    • Create Client Dashboards.

    • Utilize Predictive & Set Analysis



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