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Army Tack-On. Surface Deployment and Distribution Command Europe Workshop 2005. Ms. Douglas/DALO-FPT/DSN [email protected] 16 Mar 05. 1. AGENDA. ► CLAIMS ► PERSONAL PROPERTY ENTITLEMENTS ► FAMILIES FIRST ► PASSENGER ► TOPS AND CWA.

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Army Tack-On

Surface Deployment and Distribution Command

Europe Workshop 2005

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

1


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AGENDA

► CLAIMS

► PERSONAL PROPERTY ENTITLEMENTS

► FAMILIES FIRST

► PASSENGER

► TOPS AND CWA


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DIRECTOR FOR FORCE PROJECTION AND DISTRIBUTION

BG KATHLEEN GAINEY

CHIEF, TRANSPORTATION DIVISION

MS. JOLIE LAY

SOLDIER SUPPORT TEAM

PASSENGER AND PERSONAL PROPERTY

MS. JEANETTE MCCANTS

MS. LAVERNE DOUGLAS

MR. GENE THOMAS


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AR 55-71

TRANSPORTATION OF PERSONAL PROPERTY AND RELATED SERVICES

Revision Release Unknown


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PERSONAL PROPERTY AND PASSENGER ISSUES

Direct questions/inquiries to the applicable

IMA Regional POC.

Request G-4 review if further assistance is required.


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PERSONALLY PROCURED MOVE (PPM)

►TO/FM BETWEEN OCONUS/CONUS IS

AUTHORIZED

►USE OF FOREIGN FLAG CARRIER IS NOT

AUTHORIZED

►MEMBER MUST INCUR PPM COSTS; NOT

EMPLOYER

► SEPARATE WEIGHT TICKET FOR PBP&E


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PRIVATELY OWNED VEHICLE (POV)

► TRANSPORTATION BETWEEN OCONUS

PORT AND OCONUS PDS

Travel hazard between the VPC and PDS

Soldier is physically unable to drive

(Soldier NOT spouse)

Soldier’s assignment requires overland

transportation

ODCS, G-4 authorization required for the above


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PRIVATELY OWNED VEHICLE (POV)

► STORAGE UNDER GPC

Soldier delivers POV to the nearest VPC

On delivery out, POV is transported to the VPC closest to the Soldier’s duty station

Once stored, the POV cannot be removed and then stored again (GPC or personally procured) under the same orders

► PERSONALLY PROCURED STORAGE

Transportation to CONUS PDS through VPC is not authorized

OCONUS PDS: Soldier makes arrangements for transportation of POV to the VPC closest to the PDS

Quarterly reimbursements authorized


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PRIVATELY OWNED VEHICLE (POV)

► POV TRANSPORTATION WITHIN CONUS INCIDENT TO A PCS WHEN POV TRANSPORTATION AND COST EFFECTIVE TO THE GOVERNMENT

Applies when ordered on a PCS between CONUS PDSs

The Soldier personally procures transportation

and files for reimbursement on the travel voucher

Reimbursement may not exceed the cost of MALT plus

per diem for driving 2 POCs

Counseling and calculation of MALT plus per diem is

a Finance Office responsibility


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POV, HHG, OR BOTH??????

Under review

The GEM NEV is a zero-emission vehicle that has been designed to replace an internal

combustion engine car for short trips.

The GEM Neighborhood Electric Vehicle (NEV) is included in a classification of federally approved "low speed vehicles" which may now

be driven on community streets if they meet certain safety criteria, according to a ruling announced in June, 1998 by the National Highway

Traffic Safety Administration.The ruling affects NEVs and other electric vehicles that have top speeds of 20 to 25 miles an hour. (GEM travels at speeds up to 25 mph.)Under the rule, electric vehicles, including thousands of golf carts now used for transportation in retirement communities and on golf courses,

will be required to have seat belts, headlights, windshield wipers and other safety devices before they can be used for street travel.


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ALCOHOLIC BEVERAGES

► Customs and insurance costs are not reimbursable

►Shipment is not in addition to the authorized weight allowance

►Weight tickets, paid invoice, and document which shows compliance with state and/or county requirements


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JFTR PROVISIONS

► U5310 Basic Authorization

U5310-A Note

-- Delivery out of storage authorized at Govt expense regardless of time in storage

-- Includes shipments converted to the members expense

-- Orders and/or transportation authorization must be valid

► U5310-B Higher Weight Allowance

-- NTE 18,000 lbs for a member below 0-6

-- Case-by-case basis; for hardship

-- Authorization thru ODCS, G-4/1 to ASA


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JFTR PROVISIONS

► U5315 Administrative Weight Limitations

-- PPCIG weight changes require ODCS, G-1/4 approval

-- ODCS, G-1, requirement to rescind the OCONUS weight allowance message

► U5320-D Personally Procured Transportation and NTS

Note 2

-- PPM: If third party pays for HHG transportation, no reimbursement is authorized

► U5345-D Course(s) of Instruction of 20 weeks or More

at One Location

-- U5345-D2 NTS

Any storage costs accruing for periods of 180 days are the member’s responsibility (NTS storage beyond 180 days)


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JFTR PROVISIONS

► U5360 Separation from the Service or Relief from Active Duty Except for

Discharge with Severance or Separation Pay

U5360-B Temporary Storage

-- Temporary storage of HHG transported from NTS…authorized on

case-by-case basis

► U5375 Temporary Storage

U5375-B3b Additional Storage Under Circumstances Beyond the

Member’s Control

-- Not authorized when reason is having a home built


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JFTR PROVISIONS

► U5380 Nontemporary Storage

U5360-D NTS Converted to Temporary Storage

-- Any storage costs accruing for periods of 180 days are the member’s responsibility (NTS storage beyond 180 days)

► U5455-E Member Officially Reported as Dead, Injured, Ill, Absent for

More than 29 Days in a Missing Status, or Upon Death

U5455-E1 Two (2) POVs may be transported at Govt expense;

both to the same destination

► U5920 Travel and Transportation for Dependents Relocating for Personal

Safety

Designated relocation site in the U.S., or its possessions, or if foreign nationals

to the country of the dependents’ origin


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JFTR PROVISIONS

Permanent Duty Travel U5390

ORDER TYPE AND JFTR REFERENCESHHG AUTHORIZED LOCATIONS AND WEIGHT ALLOWANCE

(footnote explanations follow summary)

1. Entrance into the Service – Initial Reporting

(par. U5345-A1) 9, 14, 16, 24

2. A member who reenters the service within 1 year of

discharge or release from active duty under honorable

conditions (par. U5345-A2) From 5, from 6, 9, 14, 18, 21, 23, 24, 27

3. Called or ordered to active duty for 20 or more weeks

at one duty station (other than for reasons listed under

par. U5345-B2) (par. U5345-B1) 9, 10, 14, 16, 17, 24

  • FOOTNOTESHHG AUTHORIZED LOCATION/WEIGHT ALLOWANCE

  • 1 FROM PDS TO TDY

  • 2 FROM TDY TO TDY

  • 3 FROM LAST TDY TO OLD PDS

  • 4 FROM LAST TDY TO NEW PDS

  • 5 NON-TEMPORARY STORAGE

  • 6 TEMPORARY STORAGE

  • TDY WEIGHT IN ADDITION TO PCS WEIGHT ALLOWANCE (“When a member is ordered from a TDY station to a new PDS or when a TDY station

  • becomes a new PDS, these shipments are in addition to PCS weight allowance.” par. U4715)

  • 8 TDY WEIGHT ALLOWANCE

  • 9 PCS WEIGHT ALLOWANCE

  • 10 FROM HOME OF RECORD (HOR)

  • 11 TO HOME OF RECORD (HOR)

  • 12 FROM HOME OF SELECTION (HOS)

  • 13 TO HOME OF SELECTION (HOS)

  • 14 FROM PLEAD or place from which called/ordered to Active Duty for Training

  • 15 TO PLEAD or to place from which called/ordered to Active Duty for Training

  • 16 TO FIRST PDS

  • 17 TO ANY SUBSEQUENT PDS


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WEAK AREAS

► COUNSELING

Storage in Transit

Do not advise Soldier that 360 days SIT is authorized

SIT is in 90 day increments

SIT beyond 180 days for reasons beyond the Soldier’s control

SIT beyond 180 days is NOT authorized while waiting for a

home to be built or when private sector housing too small/

unsuitable

Preparation of DD Form 1797 – Personal Property Counseling

Checklist

Part “X” out; no initials

Confirmation of Counseling, block 9, “Yes” for “X” parts


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WEAK AREAS

► COUNSELING

DD Form 1857 Temporary Commercial Storage At

Government Expense

No supporting documentation for serious illness

No TDY orders

“Nonavailability of Suitable Civilian Housing” does not apply to

Army members

Storage in Transit vs Nontemporary Storage

Crucial for separatees and retirees

► POVs

POVs not ready for shipment (gas, items in POV)



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Fort Leonard Wood

45 US Army PPSOs in Phase 1 by Installation Management Region

27 Active Sites as of:

18 Sites in Training

Fort Lewis, 21 Mar 05

11 Northeast

1Korea

Yongsan, Seoul 20 Dec 04

Fort Drum 1 Apr 05

Tobyhanna AD

West Point 25 Mar 05

USAG Selfridge 31 Mar 05

FortSnelling 9 Nov 04

7 Northwest

Ft. Hamilton

Charles E. Kelly (USAR) 5 Apr 05

Fort Dix 18 Feb 05

Carlisle

Barracks

Aberdeen Proving Ground 8 Apr 05

Rock Island Arsenal

Ft Detrick

Fort Riley 8 Apr 05

Fort Riley

Fort Belvoir 29 Mar 04

Fort Lee

Fort

Leavenworth

Fort Leavenworth 4 Jan 05

Fort Leonard Wood 29 Oct 04

1Europe

Blue Grass AD 21 Mar 05

Presidio of Monterey 29 Oct 04

Fort Knox 31 Mar 05

CPPSO Grafenwoehr

10 Southwest

Fort Campbell

Fort Bragg 6 Dec 04

Fort Irwin

Fort Sill 23 Mar 05

Fort Jackson 12 Apr 05

McAlester AAP 30 Mar 05

White Sands Missile Testing Center

Redstone Arsenal 5 Apr 05

Fort Gordon 8 Feb 05

Fort Huachuca 8 Apr 05

Red River AD

Director Locations

NE: Ft Monroe

SE: Ft McPherson

NW: Rock Island Ars

SW: Ft Sam Houston

Europe: Heidelberg

Pacific: Ft Shafter

Korea: Yongsan

Fort Benning 4 Jan 05

Fort McPherson

Fort Bliss

Fort Polk

Fort Rucker 29 Mar 05

Fort Hood 29 Mar 04

Fort Stewart

Fort Wainwright 14 Mar 05

12 Southeast

Camp Zama

Ft Buchanan, PR

3 Pacific

Okinawa


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Vision for the Future Program

  • Provide customer focused, user friendly program that continually assesses customer satisfaction and provides metrics.

  • Build a streamlined program, easier to execute for the ITO/TMO and program managers.

  • Employ cutting edge technology and best practices to build a single, paperless DoD personal property program that integrates and automates all processes that support our families’ moves worldwide.


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Interim Customer Satisfaction Survey (ICSS)

Surveys can be completed in three ways:

Customer proactively completes the survey on-line.Customers will be counseled at origin on the importance of completing a customer survey for each shipment moved.  All customers will be counseled on various locations where computers can be used to complete the web-survey in the event they do not have ready access to a computer (such as base library, local PPPO/PPSO, cell phone with web-access, etc.)  Customers will be provided the customer survey website, and asked to complete a survey for each shipment within 7 calendar days of delivery to residence.  Customers will be provided secure access via email to complete a survey on each shipment delivered. If TOPS does not have a valid email address, the customer will not receive this secure access on-line. Once the shipment is flagged as delivered, survey notification will be sent to the customer, including a encrypted link to the survey.

Customer responds to email reminders with link to surveys.Any customer that has a shipment flagged as “delivered” that does not have a survey completed within 7 calendar days, will be emailed a reminder.  It will use the email addresses obtained during counseling at origin from TOPS, or the most recent email address provided by the customer (i.e., while in transit or at destination) if entered into TOPS at origin or destination. Additional email reminders will be sent on the 14th and 21st calendar day after shipment delivery if the customer has not completed the web survey. 

Telephone surveys.A third party will conduct telephonic surveys when a statistically valid sample has not been achieved via the web or by email reminder.  Every TSP that does not have a valid sample of surveys in any shipment category 30 days prior to the end of any performance period; will generate a list of customers for the 3rd party to contact that have not completed a survey on their delivered shipment for those applicable TSPs.  The list will include customers that do not have an email account listed, and customers that have not responded via the web or email reminder.  The list will also indicate the customers that have been emailed a request to complete the web survey, but have not done so.  The 3rd party will attempt to contact each of these customers and complete the surveys on the web by asking the questions and entering the customers’ responses.


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CSS REPORT/STATS

Red indicates poor or unsatisfactory data (between 0-69.99%

Blue indicates Satisfactory data (between 70-89.99%)

Black indicates good or excellent data


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Smart Web Move (SWM)…

  • Use of Web-Enabled Computer for Convenient Access

  • Eliminates the Need for Member to Spend Excessive Time in a Transportation Office Setting Up the Move with a Counselor

  • Generally takes the Member Less Than One Hour

  • Current functionality will be added to DPS for 1 Aug 05

  • Currently, due to Limited Functionality, Army Guidance will Restrict Use for Separatees, Retirees and Close Proximity Moves.


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Army Passenger Policy Update

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

25


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Army Passenger Policy Update

  • Use of Commercial Travel Offices

  • Business-Class/First Class Travel Accommodations

  • Airline Baggage Weight Limitations

  • Foreign Military and City Pair Fare Use

  • E-Ticketing

  • Space Available Travel

  • Patriot Express

  • Miscellaneous

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

26


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Army Passenger Policy Update

  • Use of Commercial Travel Offices (CTOs)

    -- Mandatory requirement by all personnel on official travel.

    -- Use is not an option! GSA City Pair fares, and rental cars

    from SDDC car agreements must be used.

    -- Is authorized when leave has been approved and taken in

    conjunction with official travel.

    -- When official itinerary changes because of leave,

    o Traveler turns in ticket for credit.

    o Credit applied to desired travel location.

    o Traveler ineligible for Contract City Pair Fare.

    o Additional cost is the traveler’s responsibility.

    o Credits are refunded to the Government.

    -- Your CTO is there to serve you.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

27


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Army Passenger Policy Update

  • Premium-Class Travel Accommodations

    -- OSD directed changes as a result of recent GAO findings.

    -- Viewed as a comfort issue vice mission essential requirement.

    -- SECARMY is the only approval authority for 1st class travel.

    -- Authorization and a written justification typed on all orders using

    Business class.

    -- 3 and 4 Star MACOM Commanders and their designated

    appointees (in writing) to include Deputy Commanders

    or Chiefs of Staff, can approve business class travel of subordinates.

    -- All other Army requests must come to DA Admin Asst for approval.

    -- May be authorized when certain conditions are met, to

    accommodate a disability - or TDY travel was so unexpected

    that traveler has to start work without rest on arrival.

    -- Flight Travel in excess of 14 hours alone is not sufficient

    justification.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

28


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Army Passenger Policy Update

  • Business-Class Travel Accommodations

    -- Signature approval authority for business class travel can be

    delegated to a 2 star or civilian equivalent provided they have

    a delegation letter signed by the commander that gives them that

    authority AND one of the following exists:

    a. space is not available on any coach flight to meet mission

    b. to accommodate a disability

    c. exceptional security circumstances

    d. mission required (Presidential, Congressional, or Secretarial boards;

    commissions; task forces; etc…the only approving authority is OSD

    e. such flights only provide business class

    f. non-federal source makes full payment

    g. inadequate sanitation on foreign carrier

    h. economic considerations, cheaper for the govt.

    i. flight time in excess of 14 hours and TDY travel was so unexpected,

    traveler was unable to schedule flight a day earlier.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05


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Army Passenger Policy Update

  • Airline Baggage Weight Restrictions

    -- International rules relating to baggage weight limitations remain

    unchanged at 70 pounds.

    -- Domestic rules reduced weight limitations to 50 pounds

    for non-military personnel.

  • Excess Accompanied Baggage

    -- Excess baggage fees average $40-$80 domestic flights, $110

    international flights.

    -- Reimbursement of excess baggage charges are only allowed

    when traveler had prior approval or authorization.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

30


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Army Passenger Policy Update

  • Foreign Military and Contracted City Pair Fare Use

    -- Grantees (whether civilian or foreign military personnel)

    cannot use GSA city-pair airfares.

    -- When a foreign military’s travel is funded by a grant

    agreement, the traveler is not eligible for CCP fares.

    -- When a foreign military’s travel is authorized directly at

    at government expense, then the traveler is eligible.

    -- Legal staff at the Command issuing the travel document,

    should determine whether the foreign military traveler

    is the recipient of a grant for which a grant instrument

    was executed.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

31


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Army Passenger Policy Update

  • Electronic Ticketing and Airport Security

    -- E ticketing is the Army’s preferred method for ticketing personnel

    on official travel.

    -- Paper tickets issued, when determined by the CTO as being

    E-ticketable, will be at the expense of the traveler unless a paper

    ticket is authorized by the authorizing or approving official.

  • Airport Security

    -- Transportation Security Administration established security

    screening procedures for all 429 commercial airports in the U.S.

    -- Baggage and passenger checkpoints are the norm, but Gate

    screening may also be required.

    -- Individual Airlines may have additional security standards.

    -- Standards exist exempting military personnel.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

32


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Army Passenger Policy Update

  • Space Available Travel Program

    -- A privilege that allows free transportation by active duty,

    retired, and Medal of Honor winner members on DOD owned

    or operated aircraft.

  • Space Available Travel for Dependents in CONUS

    -- Permits travel within CONUS when accompanied by the

    service member. Travel the same category as the member.

    -- Ongoing indefinitely until the expansion of this privilege can

    be incorporated into DOD 4515.13-R, “Air Transportation

    Eligibility”.

    -- Normal Space Available Travel procedures apply for active

    duty members, e.g., must be in a pass or leave status for

    the duration of the travel period.

    -- Retired Reservists not receiving retirement pay are NOT

    included.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

33


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Army Passenger Policy Update

  • Patriot Express Program

    -- Restructuring of Patriot Express

    o Began in FY 05, to last 4 years.

    o Phase-out of program due to low ridership, high costs.

    -- Cost DoD over $67M more than GSA city pair fares.

    -- Reduced Space A for sponsored family members OCONUS.

    o Anticipate that seats will be available on military missions.

    o Program resources cannot be allocated to accommodate

    Space-A.

    -- Patriot Express will continue in areas with force protection

    concerns and no DOD approved commercial exists.

    o Routes to Guantanamo Bay, Cuba and Diego Garcia will

    also continue.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

34


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Army Passenger Policy Update

  • Patriot Express cont’d

    -- Changes in FY 05

    o Atlanta Gateway to close.

    o Service to Rhein Main, GE will end.

    -- Changes in FY 06

    o Los Angeles Gateway, Hickam AFB, HI PRC to close.

    o Service to Osan and Kunsan, Korea; Kadena, Japan;

    Keflavik, Iceland; and RAF Mildenhall, England will end.

    -- Changes in FY 07

    o Seattle Gateway, Yokota, Japan PRC to close.

    o Service to Yokota, Misawa, and Iwakuni, Japan will end.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05


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Army Passenger Policy Update

  • Patriot Express cont’d

    -- Changes in FY 08

    o Passenger Reservation Center in Germany to close.

    o Service to Lajes Field, Azores; Aviano and Naples Italy;

    Roosevelt Roads, PR; Rota and Sigonella, Spain will end.

    -- Baltimore-Washington International Gateway is the only

    PRC that will remain open.

    -- At the conclusion of Patriot Express flights, Service member’s

    pets must move as commercial cargo at service member’s

    expense.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

36


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Army Passenger Policy Update

  • Miscellaneous

  • -- Deployed Rest and Recuperation Leave Program

  • o Army is Executive Agent for Program

  • o Pertains to Iraq and Afghanistan AORs

  • o For Troops and Civilians deployed 365 days or more.

    -- Movement of Weapons by Troops

    o Preferred DoD method for weapons shipment is thru AMC

    channel flights, SAAMS, or contingency missions.

    o Current DoD policy is minimal use of commercial airlines or

    registered U.S. Mail within CONUS only.

    o Weapons on commercial flights must be marked and locked up

    in cargo areas.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

37


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Army Passenger Policy Update

  • Miscellaneous cont’d

  • -- Government Travel Card

  • o Army policy is use of IBA for personnel using DTS,

  • CBAs can be used for personnel not currently located at

  • DTS sites.

    -- Invitational Travel, JFTR/JTR Appendix E

    o Non-government or intermittent employees acting in an

    official capacity, i.e., performing a direct service to DoD.

    o Not used for Contractors.

    o Used for reimbursement of transportation, usually not for

    per diem or other expenses.

    o Used for pre-employment interview travel.

    o Used for witnesses at court proceedings.

    o Attendants for handicapped employees or service members.

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

38


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Army Passenger Policy Update

  • Miscellaneous cont’d

    -- Invitational Travel, JFTR/JTR Appendix E

    o Contractors can be issued a “Contractor Letter of Identification”

    by the Contracting Officer for presentation to vendors i.e.,

    AMTRAK, hotel/motel, car rental firms…But vendors are under

    NO obligation to extend discounted government rates to them.

    -- Unused Airline tickets and unused legs or portions of tickets,

    must be turned in to the CTO for credit and/or reimbursement!

Ms. Douglas/DALO-FPT/DSN [email protected]

16 Mar 05

39


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