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MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Chapter 2: Attended and Unattended Installations and Troubleshooting. Objectives. Understand how to perform an attended install of Windows XP Professional Troubleshoot attended installation issues

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Mcdst 70 271 supporting users and troubleshooting a microsoft windows xp operating system l.jpg

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Chapter 2: Attended and Unattended Installations and Troubleshooting


Objectives l.jpg
Objectives Microsoft Windows XP Operating System

  • Understand how to perform an attended install of Windows XP Professional

  • Troubleshoot attended installation issues

  • Work with important setup and advanced installation options

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Objectives continued l.jpg
Objectives (continued) Microsoft Windows XP Operating System

  • Troubleshoot unattended installation issues

  • Work with WINNT and WINNT32

  • Understand service packs and hot fixes

Guide to MCDST 70-271


Windows xp professional setup step by step l.jpg
Windows XP Professional Setup: Step by Step Microsoft Windows XP Operating System

  • Assumptions

    • Your computer’s hardware is Hardware Compatibility List (HCL)-compliant

    • Your computer has no pre-existing operating systems installed

    • You have the six setup floppies

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Windows XP Professional Setup: Step by Step (continued) Microsoft Windows XP Operating System

  • Assumptions (continued)

    • You will select the default or typical settings for this installation

    • You will be a member of an existing domain

    • The connecting network offers Internet access to clients

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Troubleshooting Installation Problems Microsoft Windows XP Operating System

  • Troubleshooting―best practices

    • Determine what has changed or what is different about environment, system, or situation

    • Eliminate unlikely or impossible causes to leave only likely and probable causes

    • Identify and implement a solution based on identified causes

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Troubleshooting Installation Problems (continued) Microsoft Windows XP Operating System

  • Troubleshooting―best practices (continued)

    • Test the solution for completeness

    • Remove or rollback unsuccessful solutions

    • Repeat Steps 3 through 5 as needed

Guide to MCDST 70-271


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Troubleshooting Installation Problems (continued) Microsoft Windows XP Operating System

  • Installation errors

    • GUI setup freeze

    • Media errors

    • Domain controller communication difficulties

    • Stop message errors or halting on the blue screen

    • Hardware problems

Guide to MCDST 70-271


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Using Log Files Microsoft Windows XP Operating System

  • Log files that can be examined for clues regarding cause of installation failures

    • setuplog.txt and setupapi.log

    • Setuperr.log

    • setupact.log

    • PNPlog.txt

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Working with HAL Microsoft Windows XP Operating System

  • Any changes to core hardware components of your computer may require you to repair or replace your hardware access list (HAL)

  • Actions that may cause HAL to no longer function properly:

    • Installing additional CPUs

    • Replacing the motherboard

    • Upgrading the motherboard’s BIOS

    • Changing the type of physical RAM installed

    • Reconfiguring the motherboard (via CMOS)

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Working with HAL (continued) Microsoft Windows XP Operating System

  • If there is significant alteration, a STOP error occurs

    • To recover, start the system from the Windows XP Professional CD and select Repair the Installation

Guide to MCDST 70-271


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Using the Upgrade Installation Microsoft Windows XP Operating System

  • Upgrade installation may be performed if any of the following is true

    • System responds poorly to other troubleshooting techniques

    • It is not possible to boot into Safe Mode

    • Malfunctioning driver or software upgrade cannot be removed

    • Registry is corrupted

    • There has been a significant change to core hardware components

Guide to MCDST 70-271


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Last Resort Microsoft Windows XP Operating System―Restarting the Installation Process

  • If troubleshooting efforts fail or you don’t have time to pursue other options, easiest way to repair a system is to restart the entire installation process

    • Re-verify that hardware is compatible

    • Perform a clean install of Windows XP

Guide to MCDST 70-271


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Last Resort Microsoft Windows XP Operating System―Restarting the Installation Process (continued)

  • Keep in mind, this activity will result in complete and total loss of all configuration settings and any installed applications

  • If the host partition is destroyed or re-formatted, any personal data stored there will be lost as well

Guide to MCDST 70-271


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Unattended, Advanced, and Customized Installation Options Microsoft Windows XP Operating System

  • Answer file

    • Used to provide the responses to all the setup prompts

  • Unattended Installations

    • Often preferred in multiple installations

    • To initiate, execute WINNT with the /U and /S options, or WINNT32 with the /UNATTEND and /S options

Guide to MCDST 70-271


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Using the Setup Manager Wizard Microsoft Windows XP Operating System

  • Tool used to create UNATTEND.TXT files

  • Available through the Windows XP Professional Support Tools Setup Wizard

  • Can create a variety of installation scripts once launched, including:

    • Uninstall scripts

    • SYSPREP installation scripts

Guide to MCDST 70-271


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Creating and Using UDFs Microsoft Windows XP Operating System

  • Can create a UDF in a text editor such as EDIT or Notepad

  • When finished, save UDF as a text file and store it on disk

  • It’s often helpful to name UDFs for the people using them

    • Such files are likely to be customized for individuals

Guide to MCDST 70-271


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Using Remote Installation Microsoft Windows XP Operating SystemService (RIS)

  • Used to push installations over a network to a client

  • Can install Windows XP on clients that have a DHCP PXE-based remote boot ROM

  • Requires that DHCP, DNS, and Active Directory be present and active on a domain

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Using Remote Installation Microsoft Windows XP Operating SystemService (RIS) (continued)

  • RIS can be used:

    • To install only the basic OS

    • For deployment of systems that have necessary applications installed and critical settings configured

  • Remote Installation Preparation (RIPrep)

    • Utility used to create RIS distributable images of a fully configured prototype computer

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Using SYSPREP Microsoft Windows XP Operating System

  • System duplication tool used to prepare a hard drive for duplication

  • Useful when installing Windows XP onto multiple similar systems

  • Enables Windows XP and installed applications to be deployed quickly on multiple computers

Guide to MCDST 70-271


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Using SYSPREP (continued) Microsoft Windows XP Operating System

  • Can be used with these command-line parameters:

    • audit

    • quiet

    • nosidgen

    • pnp

    • reboot

    • forceshutdown

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Troubleshooting Unattended Installations Microsoft Windows XP Operating System

  • Answer files―problems

    • Setup routine is unable to access the answer file

    • Answer file contains errors

  • Disk images installation failure due either to:

    • Failed disk image copy from the source to the destination system

    • Misconfiguration of the source system

    • Hardware issue on the destination system

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RIS Microsoft Windows XP Operating System

  • If failing

    • Check that PXE-compliant NIC is properly installed and connected to network

    • If a non-PXE NIC is used, be sure the RIS-boot disk is properly constructed

    • Verify that RIS client target is compliant with the minimum hardware requirements

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WINNT AND WINNT32 Microsoft Windows XP Operating System

  • WINNT

    • 16-bit setup tool

    • Designed to be launched from DOS and operating systems that rely on DOS

  • WINNT32

    • 32-bit setup tool

    • Designed to be launched from 32-bit operating systems

    • Designed for standard and automated installations

Guide to MCDST 70-271


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Applying Service Packs Microsoft Windows XP Operating Systemand Hot Fixes

  • Service pack

    • Corrects, replaces, or hides the deficiencies of the original product, preceding service packs, or hot fixes

  • Hot fix

    • Similar to a service pack

    • Addresses a single problem, or a small number of problems

    • May not be fully tested

Guide to MCDST 70-271


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Applying Service Packs Microsoft Windows XP Operating Systemand Hot Fixes (Continued)

  • Points to remember

    • Service packs are cumulative

    • Make a backup of your system before applying any type of patch

    • Make sure you have retrieved a patch for the correct CPU type and language version

    • Always read the readme file and Knowledge Base documents

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Applying Service Packs Microsoft Windows XP Operating Systemand Hot Fixes (Continued)

  • Points to remember

    • Make a complete backup of the Registry

    • Export the disk configuration data from Disk Administrator

    • Disconnect all current users, exit all applications, and temporarily stop all unneeded services before installing any service pack or patch

Guide to MCDST 70-271


Summary l.jpg
Summary Microsoft Windows XP Operating System

  • Troubleshooting installation problems includes handling GUI setup freezes, media errors, domain controller communication difficulties, STOP errors

  • Unattended, advanced, and customized installation options include answer files, uniqueness, database files, SYSPREP

Guide to MCDST 70-271


Summary continued l.jpg
Summary (continued) Microsoft Windows XP Operating System

  • Troubleshooting unattended installations includes correcting answer files, rebuilding disk images, re-configuring RIS

  • The two setup command line tools are WINNT and WINNT32

  • Once Windows XP Professional is installed apply service packs, hot fixes, and other updates

Guide to MCDST 70-271


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