Christina holland april 30 2003
Download
1 / 31

An Illinois Perspective: The Ethical Issues Arising from the Unbundling of Legal Services as a Result of Efforts to Prov - PowerPoint PPT Presentation


  • 250 Views
  • Uploaded on

An Illinois Perspective: The Ethical Issues Arising from the Unbundling of Legal Services as a Result of Efforts to Provide Greater Access to the Legal System. Christina Holland April 30, 2003. ISBA Advisory Opinion.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'An Illinois Perspective: The Ethical Issues Arising from the Unbundling of Legal Services as a Result of Efforts to Prov' - Samuel


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Christina holland april 30 2003 l.jpg

An Illinois Perspective:The Ethical Issues Arising from the Unbundling of Legal Services as a Result of Efforts to Provide Greater Access to the Legal System

Christina Holland

April 30, 2003


Isba advisory opinion l.jpg
ISBA Advisory Opinion

  • Lawyer limited the scope of his representation to the preparation of documents for a closing. Lawyer did not attend or otherwise participate in the closing

  • Did he violate is ethical duties?

  • Holding: Yes!


What the lawyer did wrong l.jpg
What the Lawyer Did Wrong:

  • Aided in the unauthorized practice of law

  • Limited the scope of his representation in a manner that led to the violation of other duties

    • Duty of communication

    • Duty of loyalty


Key ethical concerns l.jpg
Key Ethical Concerns

  • Unauthorized Practice of Law

  • Creation of Attorney/Client Relationship

  • Violation of Various Ethical Duties

    • Competence & Diligence

    • Scope of Representation

    • Confidentiality

    • Conflicts of Interest & Loyalty

    • Candor & Fairness


Unauthorized practice of law l.jpg
Unauthorized Practice of Law

  • No concrete definition

  • Widely accepted method of demarcation

    • Advice v. information

  • Use of electronic methods of communication makes this more problematic

    • Ex:15 year old dispensing legal advice to thousands

    • Ex: Quicken Family Lawyer CD-ROM case

      • Software provided questionnaire and then used automated program to generate a personalized legal document

      • Initially held to be UPL – later overturned


Creation of attorney client relationship l.jpg
Creation of Attorney-Client Relationship

  • Restatement (Third) Test: Arises when:

    • (1) a person manifests to a lawyer an intent that the lawyer provide legal services for the person

    • (2) the lawyer either

      • Manifests his consent to the person

      • Fails to manifest his consent and knows or reasonably should know that the person is relying on the lawyer for legal services

  • Key Points:

    • Can be created by implication

    • Generally depends on whether specific legal advice was given in response to the request


Unbundling in an electronic setting l.jpg
Unbundling in anElectronic Setting

  • Degree of anonymity involved makes it more difficult to judge the intentions of the other party

    • No sensory clues

    • ISBA Advisory Opinion

      • “Lawyers participating in chatrooms and other on-line services that could involve offering personalized legal services to anyone who happens to be connected to the service should be mindful that the recipients of such advice are the lawyer’s clients, with the benefits and burdens of that relationship.”


Use of disclaimers l.jpg
Use of Disclaimers

  • Used to deny that such a relationship has been formed, or that legal services are being provided

  • But, courts are reluctant to enforce disclaimers if the actions of the attorneys providing the disclaimer are contradictory therewith


Slide9 l.jpg

This Website is an on-line legal information service. We are not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney. 


Duty of competence l.jpg
Duty of Competence not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Requires attorneys to provide competent representation which requires legal knowledge, skill, thoroughness and preparation

  • Potential Problems in an Unbundled Setting

    • Due to limited nature of services, lawyer may not be aware of the big picture and therefore be unable to competently advise


Further problems in electronic settings l.jpg
Further Problems not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorneyin Electronic Settings

  • How does the client know the person on the other end is even a licensed attorney?

  • How does the client know the person on the other end is competent in the area of law and/or the laws of a particular jurisdiction relevant to the client’s needs?

  • Clients are unable to use sensory clues to determine if they feel comfortable with the attorney and if they think the attorney is competent


Duty of diligence l.jpg
Duty of Diligence not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Lawyers must act with reasonable diligence and promptness throughout their representation

  • Problems:

    • Lower level of responsibility when only providing certain services can lead to a lack of diligence


Further problems in electronic settings13 l.jpg
Further Problems in Electronic Settings not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Ability of attorneys to follow-up with clients when contact occurs in chatroom or message board setting can be limited

  • If attorney does not believe that relationship has been formed, more likely to be less than diligent in performing any legal task


Overcoming these problems of competence diligence l.jpg
Overcoming these Problems of Competence & Diligence not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Responsibility of Clients

    • Research the attorney with whom they’re dealing

    • Use recognized legal organizations

    • Follow up via phone or in person

  • Responsibility of Attorneys

    • Be aware of these pitfalls

    • Act competently & diligently by:

      • Getting the full picture

      • Following up

      • Advising client to get a new attorney if not competent in the specific area of law or laws of a jurisdiction


Scope of representation l.jpg
Scope of Representation not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Client has right to set objectives, but attorney has the right to limit the scope of his representation

    • But, such limitation cannot lead to the violation of other ethical duties

  • Recall the ISBA advisory opinion


Problems in electronic settings l.jpg
Problems in Electronic Settings not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Need full disclosure and consent from client – may be hard to determine when done electronically because a lack of sensory clues

    • Has the client read the limiting language, or did he skip over it, perceiving it as legalese?

    • Did the client understand the effect of the limiting language?

  • Is the client scared off by the limitation, especially if they are unfamiliar with the concept of unbundling?


Overcoming limitation on scope problems l.jpg
Overcoming Limitation on Scope Problems not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Follow-up with the client via telephone or in person to ensure he or she understood

  • Keep written records indicating the client’s consent to the limitation

  • Do not limit the representation in such a way that will violate other ethical duties


Duty of confidentiality l.jpg
Duty of Confidentiality not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Most basic of the ethical duties

  • One of which most clients are keenly aware

  • Problems in traditional unbundled legal settings:

    • Lack of privacy that results in otherwise confidential conversations being held in open, non-private areas

    • Need disclosure from client before it can be waived


Further problems in electronic settings19 l.jpg
Further Problems not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorneyin Electronic Settings

  • Are the communications secure, or can third parties intercept?

    • Obviously no expectation of privacy in chatrooms and on message boards

    • Are password protected websites enough to ensure secure communications?


Overcoming confidentiality concerns l.jpg
Overcoming not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorneyConfidentiality Concerns

  • Attorneys should advise clients of the potential risk and encourage safer methods of communication

  • Clients should not use obviously public methods of communication

    • Chatrooms

    • Message boards

  • Assumed risk?

    • As with email, telephone, mail, and messenger services


Duty of loyalty conflicts of interest l.jpg
Duty of Loyalty & not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorneyConflicts of Interest

  • Lawyers cannot represent clients whose interests are adverse to other clients

  • Extends to both current and former clients

  • In traditional setting, use an intake system to cross-check potential new clients against current and former clients


Problems in an electronic unbundled setting l.jpg
Problems in an not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorneyElectronic Unbundled Setting

  • Identity of the client may be unknown

    • Screenname or false name

  • Expectation of quick answers

  • Need for an intake system that isn’t so cumbersome that it takes away the perceived benefits of electronic communications


Overcoming loyalty concerns l.jpg
Overcoming Loyalty Concerns not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Practically impossible to overcome when communications take place in chatrooms or on message boards

  • More easily done when electronic communications take place through website of a recognized legal organization because an intake system can be implemented


Duties of candor fairness the problem of ghostwriting l.jpg
Duties of Candor & Fairness, & the Problem of Ghostwriting not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Ghostwriting – Attorney prepares court documents and client submits to the court as his own

  • Candor – cannot fail to disclose material facts to the court when such disclosure is necessary to prevent assisting client in carrying out a fraudulent act

  • Fairness – must be fair to both opposing party and their counsel


Problems of ghostwriting l.jpg
Problems of Ghostwriting not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Could lead to leniency by the judge if the other party is represented by counsel and the judge thinks the party is pro se

    • Resulting in unfairness to the opposing party

  • Assisting the client in perpetuating a fraud on the court


Illinois take l.jpg
Illinois’ Take not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • ISBA Advisory Opinion allows attorneys to prepare court documents and not otherwise appear or take part in ensuing litigation

  • Thus, no need to ghostwrite in Illinois


Further opportunities for change l.jpg
Further Opportunities for Change not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Amend the rules of professional responsibility to allow for the provision of unbundled legal services

    • Ex: TX amended its rules in response to the Quicken Case

  • Adopt exceptions or exemptions in certain structured situations

    • Washington

    • California

    • Colorado


Washington its lpos l.jpg
Washington & its LPOs not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Recall from IOLTA case

  • Washington allows “limited practice officers” to select, prepare and complete legal documents incidental to the closing of real and personal property transactions

  • Allows participation by laypersons in what is traditionally considered the practice of law


California l.jpg
California not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Family Law Facilitator Act

  • Facilitators qualifications:

    • Licensed attorneys

    • 5 years experience in the practice of law

  • Duties include:

    • Explaining and assisting in filling out court forms

    • Providing educational materials

  • Statute explicitly sets forth that no attorney/client relationship is formed and that Rules of PR do not apply to attorneys working as family court facilitators


Colorado l.jpg
Colorado not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

  • Family Court Facilitators Program

  • Facilitators qualifications:

    • College degree

    • 3 years experience with court procedures, family law, OR social work

  • Duties Include

    • Individual case management

    • Determination of relevant legal issues

      • Particularly discovery and disclosure requirements

    • Reviewing documents to ensure compliance with relevant statutes and rules

    • Explanation of court procedures to pro se litigants


Slide31 l.jpg

  • Attorneys engaging in unbundling must: not a law firm and we cannot provide you with legal advice. The information contained in the Website is general legal information and should not be construed as legal advice to be applied to a specific situation. We attempt to publish quality information; however, we cannot represent or guarantee that the information on this Website or linked to this Website is accurate, up to date, or appropriate for your situation. Because the law differs from jurisdiction to jurisdiction, and may be interpreted or applied differently depending on your location or situation, the information on this Website is not a substitute for the advice of an attorney

    • Be aware of these ethical concerns

    • Take appropriate steps to sidestep ethical barriers

      • I.e. Act diligently, appropriately limit scope of representation

    • Make clients aware of potential pitfalls and things clients can do

      • Advise them not to use public methods of communication

  • Profession and individual states must be more open to unbundling and modifying rules

    • Follow the leads of TX, CA, WA, and CO


ad