January 2010. Integrating Business Skills into Ecotourism Operations – Focusing on Health, Safety and Customer Care from Risk Management Perspectives. Brien Chan, Workforce Strategies Practice Leader, Marsh Risk Consulting, Asia. Global Hospitality Risk Report.
Brien Chan, Workforce Strategies Practice Leader,
Marsh Risk Consulting, Asia
“This year will be no different.”
Janice L. Schnabel, Managing Director
Global Hospitality Risk Report – 2008
The major aims for businesses in managing risk are to...
Contain and reduce costs
… and the organizations who achieve this are very good at managing risk.
Risk Retention with Knowledge
Risk Retention WITHOUT KNOWLEDGE
Risk ReductionPurpose and Rationale
Risk Management ProcessA corporate function to manage risks associated with the operations
Difference between with and without a complete picture of risk exposures
We Cannot Avoid
Business Continuity Management
Limited Insurance coverage
Indirect and Consequential Losses
(Hidden Costs of Accidents)
Pre & Post Accident Mgt
Behavior Risk Improvement
Claim Root Cost Analysis
Chemical Safety Management
Ergonomics Risk Assessment
Industrial Hygiene Monitoring
Indoor Air Quality Survey
Life Safety Audit
Process Safety Audit
Fleet Safety Audit
Safety Management Training
- Safety Management System Audit - Regulatory
- OHSAS 18001 Audit - Voluntary
- Manual handling
- Hazardous substances
Four key elements drive your workers’ compensation costs
Improved performance in these areas will save you money
Implement effective management systems
Reduce claims incidence and severity
Develop an injury prevention strategy
Lower claims cost
Lower indirect costs
Establish financial management procedures
Apply cost effective policy structures
Ensure policies are rated properly
Reduce premium spend
Access technical skill
Reduce claim duration
Reduce claim cost
It is a common best practice for pools that are less than 8 feet deep and/or at shallow areas of pools to post a sign stating "No Diving" or "Diving Prohibited".
Frequent inspections should be scheduled to prevent injuries caused by sharp points, corners and edges, pinch crush and shearing points, protrusions or projections that could develop as a result of wear and tear, and damage on the equipment.
The Club should engage a certified playground inspector to conduct regular maintenance and renovate all play apparatus.
Currently, most notices in the club (e.g. swimming pool) are written in both English and Chinese. The Club may consider adding Chinese Safety Instructions.
Property Loss Exposures
Business Interruption Loss Exposures
Food & Beverage
Liability Loss Exposures
2. Operational Environments
5. Incident Reporting and Analysis