A worldwide assistance leader
Download
1 / 13

Assistance Presentation - PowerPoint PPT Presentation


  • 201 Views
  • Uploaded on

Worldwide Assistance Services, Inc. A Worldwide Assistance leader “You don’t have worldwide assistance unless you have Worldwide Assistance!” ISE Cards –WA October 21, 2005 Discussion topics Worldwide Assistance, your best partner Medical Benefits Non-medical Benefits

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Assistance Presentation' - RoyLauris


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
A worldwide assistance leader l.jpg

Worldwide Assistance Services, Inc.

A Worldwide Assistance leader


You don t have worldwide assistance unless you have worldwide assistance l.jpg

“You don’t have worldwide assistance unless you have Worldwide Assistance!”

ISE Cards –WA

October 21, 2005


Discussion topics l.jpg
Discussion topics Worldwide Assistance!”

  • Worldwide Assistance, your best partner

  • Medical Benefits

  • Non-medical Benefits

  • Available Benefits

  • Comprehensive Travel Assistance

  • Current Medical Case Flow Process


Slide4 l.jpg

Worldwide Assistance is your best partner! Worldwide Assistance!”

  • “The world’s oldest and most experienced assistance company.” - Leading the world of assistance since 1963!

  • 208 Countries and Territories Covered

    • 39 around-the-clock Alarm Centers in 34 countries

    • 4,500 employees

    • 250 Agent Offices

    • Constant Activity (2004 group data)

    • 41.7 million telephone calls (1 call/second)

    • 7.4 million assistance cases opened (one case every 5 seconds)

    • 8,000 transportsannually worldwide

Clinical advantages

20-year old partnership with George Washington University’s Department of Emergency Medicine means medical travel assistance dedicated to the patient.

400 medical professionals in the group.

Network Advantages

Shared resources and worldwide “on the ground” presence.

Proprietary database represents over 400,000 active provider relationships.

Customer Service Advantages

WA’s expertise and service provide quality support to ISE members.

We can customize based on your needs!

We support your business development!

Exceptional capabilities

Truly international scope affords innovative market-focused solutions.

Ability to assist under exceptionally difficult circumstances.

Tightly controlled inter-office structure provides the most consistent and controlled service approach.

Owned by Generali Insurance – resources for innovation.

Financial stability assures long-term business partnerships.

Name Recognition.

Worldwide.


Medical benefits l.jpg
Medical Benefits Worldwide Assistance!”

Basic

  • Monitoring of Medical Conditions

  • Medical Referrals

  • Evacuation(limited to $5,000 CSL)

  • Repatriation

  • Medical coverage up to $2,000.


Non medical benefits l.jpg
Non-Medical Benefits Worldwide Assistance!”

Basic

  • Legal Referral

  • Embassy/Consular Referrals

  • Lost Baggage/Items Assistance

  • Travel Agency Benefits – change of itinerary/tickets, etc.

  • Lost passport assistance


Available additional services medical l.jpg
Available Additional Services, Medical Worldwide Assistance!”

  • Return of Mortal Remains

  • Return of Traveling Companion

  • Transport Escort Benefit

  • Visit by family member/friend

  • Coordination/Assistance with Medical Payment

  • Advance of medical expenses

  • Medical emergency expense guarantee/ advance overseas


Available additional services non medical l.jpg
Available Additional Services, Non- Medical Worldwide Assistance!”

  • Advance of Cash

  • Emergency Message Relay

  • Phone Interpretation and Translation Services

  • Advance of Bail

  • Pre-trip/travel information

  • Cultural Information

  • Ski reports, etc.


Available benefits l.jpg
Available Benefits Worldwide Assistance!”

  • Additional medical and transport coverage – inbound and outbound – optional to the member.

  • Web-enabled Services

  • Security Services

    • Alert Headlines

    • Country/City Profiles

    • Political Evacuation

  • Nurse Hotline

  • Identity Theft Assistance


Comprehensive travel assistance l.jpg
Comprehensive Travel Assistance Worldwide Assistance!”

COMPLEX

STANDARD

SIMPLE

Before

During

After

Medical

Non-Medical

Available


Medical case flow process l.jpg
Medical Case Flow Process Worldwide Assistance!”

Call from Member/ Friend

WA Coordinator

  • Opens file, obtains info

  • Notifies via phone call and/or e-mail Franz Jost.

  • Obtains MC/RNC as quickly as possible.

  • Provides continuing feedback to Franz Jost and manages updates.

Nurse Contact (RN to MD/RN)

(Applies if invasive procedure)

  • Contacts provider for information/coordination

  • Updates to Franz Jost

  • Follow up

Outpatient

Medical Claim

General Notes & Protocol

  • Standard toll free/collect number

  • WA authorized by to arrange for emergency transport services after verification of eligibility

  • Up to $5,000 coverage

  • Member has up to $2,000 in medical expense coverage. Adjudication not through WA.

In-patient

  • Continued Medical Monitoring

  • WA updates Franz Jost

  • Closes case file once resolved (no medical expense involvement)

No Transport

  • Medical Contact (MD to MD)

  • Assessment of patient condition

  • Transport recommendation

  • Update to ACE advising of travel recommendation as applicable

Medical Claim

  • WA advises claim to be submitted to ISE Card.

  • Up to $2,000 expense guarantee

  • WA may guarantee inpatient/outpatient expenses with approval from Franz Jost up to designated amount.

  • WA re-invoices ISE in case of advance

Repatriation Evacuation

Transport Coordination

  • Coordinator arranges transport

  • Contacts providers for update

  • Provides payment guarantee/ coordination

  • Arranges receiving end

  • Coordinates admission

  • Conducts follow-up on transport

  • Periodic updates to ISE throughout

  • Provider bills reviewed and payments prepared

  • WA bills ISE (med. necessary transport) or member (on request)

  • EOB and check mailed

  • to provider/patient

Payments to Providers of Medical Transports

Review and settlement to WA

Claims reports, case management reports to ISE upon request


Slide12 l.jpg

For more information: Worldwide Assistance!”

Please contact Helmut Terjung

Director of Client Services

[email protected]

202 659 7775


Thank you l.jpg

Thank You! Worldwide Assistance!”


ad