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UQ Exchange Central Mail - Status Update Nov 2006 PowerPoint PPT Presentation


UQ Exchange Central Mail - Status Update Nov 2006. UQ Exchange. Jan Trethewey ITS Project Office UQ Exchange Migrations Co-ordinator for OU’s Ext: 51787 Mob: 0401 715107 [email protected] Agenda. Introduction Status Update Nov 2006 The Migration Process

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UQ Exchange Central Mail - Status Update Nov 2006

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Uq exchange central mail status update nov 2006 l.jpg

UQ Exchange Central Mail -Status Update Nov 2006


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UQ Exchange

  • Jan Trethewey

  • ITS Project Office

  • UQ Exchange Migrations Co-ordinator for OU’s

  • Ext: 51787

  • Mob: 0401 715107

  • [email protected]


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Agenda

  • Introduction

  • Status Update Nov 2006

  • The Migration Process

  • Planned Enhancements for 2007

  • Question Time


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Introduction

  • UQ Exchange is an advanced enterprise email system with the aim of improving communication and collaboration between staff and colleagues. Some of it’s features include:

  • OU level addresses or UQ addresses are available e.g. [email protected] or [email protected]

  • Mail filtering

  • Virus scanning

  • Out of Office messages

  • Exchange Calendar

  • Resource Accounts eg room bookings


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Introduction

  • Secure access to mail (SSL) via RPC over Http and VPN

  • UQ directory access (Active Directory)

  • Local user administration for OU's

  • A larger free quota (500MB) than IMS

  • Global Address List ; Public Folders

  • Normal mail delivery; Mail delivery to lists; Mail delivery to programs

  • A choice of supported email clients, including Outlook XP & 2003 for Windows, Entourage for Mac, Evolution for Unix

  • Web access via Outlook Web Access (OWA)

  • Smartphone ‘direct push’ technology

  • CommVault Backup & Restore integration ie restore at the message level.


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Status Update Nov 2006

  • Currently, 2800+ staff mailboxes and nearly 500 resource mailboxes have been migrated.

  • Current capacity is an extra 3000 mailboxes, available now

  • Some OU’s are in the queue already for some of this space

  • New disk ordered in December will add another 2000 mailbox capacity.

  • Capacity for all UQ staff later in 2007 as we add more disk.


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Status Update

  • Faculties of BACS, Health Sci, NRAVS and Arts, have committed to the full migration of staff.

  • SBS & BEL have started to migrate more schools.

  • Central Admin, Library, Ipswich, and other smaller OU’s such as the Printery have migrated.

  • Excellent feedback from OU’s and staff in terms of performance and features.


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UQ Exchange Links

  • Info for ITLO’s:

    http://www.its.uq.edu.au/?page=42019

  • UQ Exchange Handbook:

    http://www.its.uq.edu.au/helpdesk/guides/email/staff/uqexchhandbook/

  • UQ Exchange Delegated Admin Guide:

    https://ms.its.uq.edu.au/exchangeadmin/documentation/UQ_Delegated_Admins/Exchange_2003-Delegated_Administrators_Guide.pdf


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The Migration Process

  • The basic steps are:

    • Initial meeting to discuss the process

    • Pre-migration preparation done by OU IT (exception for OU Exchange server)

    • Send Jan e-mail with list of usernames.

    • Jan schedules usernames in the migration calendar and sends invitations for confirmation.

    • ITS MS staff change the mail service at least 3 hours ahead of the migration.

    • In consultation with the OU IT, ITS MS staff run the migration script at the scheduled time.

    • Users can’t access mail during migration.

    • OU IT is advised that scripts have run successfully

    • OU IT configures the user’s client to connect to the Exchange server


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Admin Access

Local administrator access steps:

  • Fax form to ITS.

  • Admin PC is allowed through firewall.

  • Short admin training course.

  • Local IT admins user mailboxes, public folders, resource accounts and mailing lists.


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2007 Enhancements

  • Use of CommVault Backup & Restore

  • Upgrade to Exchange 2007

  • Addition of voice and fax integration

  • Implementation of HSM

  • Addition of MS Forefront on Exchange smtp gateways to complement Symantec on the mailstores.


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Common Questions

  • How does the quota work?

    480mb warning message; 500mb can’t send; 550mb can’t send/receive

  • How to get more quota?

    Apply on Staff Internet Access form

  • Block of space for an OU?

    Not available, too difficult to administer; quota is on per user basis


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