Title: Patient Centred Care for Vulnerable Older People in the Community Nurse Consultants Meeting July 07. Presenter: Clare Abley, Nurse Consultant Vulnerable Older Adults, PhD Student Newcastle University. Outline. Background and aims of study Methods Emerging findings / themes
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Presenter: Clare Abley, Nurse Consultant Vulnerable Older Adults, PhD Student Newcastle University
Very nice / pleasant people Older People’s Constructions – Individual Level
‘There was a lady came, very, very nice mind.....and er the girl, the young lady left me her phone number if I ever needed it again to get in touch with her, which I was very, very appreciative, very nice persons they were and really helpful.’
‘Well she was certainly clever because she put the chair together, I mean she definitely knew all the bits and pieces of the chair. Mind they’re all nice, these girls are lovely girls, friendly, do anything and er cosy you know and they’re really very good.’Staff Attributes
‘How could that be more patient centred, how could that be more focused on you as a person?
‘Um to be treated as though I am a person because I always say you’ve got to be well to be ill, because somebody’s who’s perhaps a bit you know doesn’t know what’s going on with dementia or anything, I think they just rule all over you actually, and I think more discussion.’