mobile computing solutions for field service teams
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Mobile Computing Solutions for Field Service Teams. Agenda. The Challenge Enabling the Mobile Workforce Questions. The Challenge. Field technicians with no connectivity to central office Host-based systems contain the vital legacy information Account Details Key Reports Equipment Status

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Presentation Transcript
agenda
Agenda
  • The Challenge
  • Enabling the Mobile Workforce
  • Questions
the challenge
The Challenge
  • Field technicians with no connectivity to central office
  • Host-based systems contain the vital legacy information
    • Account Details
    • Key Reports
    • Equipment Status
  • Allow mobile workers access to critical data systems
    • Terminal software can be difficult to train
    • Terminal connections not always accessible while mobile
    • Need Secure Connections
  • Complete redevelopment cost is prohibitive
the solution phase 1
The Solution – Phase 1
  • Enable access to Host-based systems using a hybrid technology approach
    • IBM WebSphere Host Access Transformation System (HATS)
    • Mobile Computing Devices (Laptops, Blackberries, etc)
    • Air card connectivity
  • Quickly transform host system applications to web based applications
  • Add additional business logic to the existing host system
  • Rapidly create hybrid applications between host systems and current web apps
the solution phase 2
The Solution – Phase 2
  • Provide data collection using Mi-Forms solution
  • Add additional business logic to the existing host system
  • Provide linkage to other internal systems
  • Rapidly create hybrid applications between host systems and current web apps
    • Create a new value proposition for existing applications
    • Increased customer satisfaction
questions
Questions?

www.incentric.com

what exactly is hats
What exactly is HATS?
  • IBM Middleware technology
  • Runs on IBM WebSphere Application Server
  • Sits between the AS400 and the End User
  • Translates native (5250) datastream to HTML
  • Screens can be enhanced with GUI controls
  • Multiple AS400 screens can be combined into one
  • Macros can perform multiple-screen functions in the background
  • Business rules can be implemented and enforced
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