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Mobile Computing Solutions for Field Service Teams. Agenda. The Challenge Enabling the Mobile Workforce Questions. The Challenge. Field technicians with no connectivity to central office Host-based systems contain the vital legacy information Account Details Key Reports Equipment Status

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Mobile Computing Solutions for Field Service Teams


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Agenda

  • The Challenge

  • Enabling the Mobile Workforce

  • Questions


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The Challenge

  • Field technicians with no connectivity to central office

  • Host-based systems contain the vital legacy information

    • Account Details

    • Key Reports

    • Equipment Status

  • Allow mobile workers access to critical data systems

    • Terminal software can be difficult to train

    • Terminal connections not always accessible while mobile

    • Need Secure Connections

  • Complete redevelopment cost is prohibitive


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The Solution – Phase 1

  • Enable access to Host-based systems using a hybrid technology approach

    • IBM WebSphere Host Access Transformation System (HATS)

    • Mobile Computing Devices (Laptops, Blackberries, etc)

    • Air card connectivity

  • Quickly transform host system applications to web based applications

  • Add additional business logic to the existing host system

  • Rapidly create hybrid applications between host systems and current web apps


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The Solution – Phase 2

  • Provide data collection using Mi-Forms solution

  • Add additional business logic to the existing host system

  • Provide linkage to other internal systems

  • Rapidly create hybrid applications between host systems and current web apps

    • Create a new value proposition for existing applications

    • Increased customer satisfaction





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Questions?

  • Please contact Troy Webb or Michael Chapman

    • [email protected] - (919) 427-0900

    • [email protected] – (919) 427-6903

      www.incentric.com


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What exactly is HATS?

  • IBM Middleware technology

  • Runs on IBM WebSphere Application Server

  • Sits between the AS400 and the End User

  • Translates native (5250) datastream to HTML

  • Screens can be enhanced with GUI controls

  • Multiple AS400 screens can be combined into one

  • Macros can perform multiple-screen functions in the background

  • Business rules can be implemented and enforced



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