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Frustration-Aggression and Counterproductive Work Behavior: Their Sources and Directions

Introduction. Emotions WorkNegative emotions with approach tendencies at work.Can source predict direction?. Frustration-Aggression (Dollar et al.,1939). The model views aggression as a consequence of frustration Frustration Thwartings and negative affect. Frustration-Aggression. Aggression Two amendments (Berkowitz, 1989)A learned instrumental behaviorDistinction between instrumental aggression and hostile aggression.Aversive events.

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Frustration-Aggression and Counterproductive Work Behavior: Their Sources and Directions

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