Call Manager
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Call Manager







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Call Manager. Personal Desktop Call Management. Call Manager. Powerful desktop control of your telephone:. Make, answer, transfer & park calls Record calls Monitor & retrieve callers while they are leaving voice mail messages View the status of other users Available, on a call, away
Call Manager

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Slide 1

Call Manager

Personal Desktop

Call Management

The business phone system for the next 100 years

Slide 2

Call Manager

Powerful desktop control of your telephone:

  • Make, answer, transfer & park calls

  • Record calls

  • Monitor & retrieve callers while they are leaving voice mail messages

  • View the status of other users

    • Available, on a call, away

  • Instant messaging with other users

The business phone system for the next 100 years

Slide 3

Call Manager

Active call display

Monitored extensions

The business phone system for the next 100 years

Slide 4

Select Extensions to Monitor

Edit

‘Select Monitored Extensions’

View “all” or “selected” extensions

The business phone system for the next 100 years

Slide 5

Call Manager

  • GREEN = idle

  • RED = on a call

  • LIGHT GREEN = ringing phone

Monitor the Status of Selected Phones

The business phone system for the next 100 years

Slide 6

Call Manager

Carlo Romeo 129

BLF

0

IM / Chat

# of VM messages

Online Status (presence management)

The business phone system for the next 100 years

Slide 7

Call Manager

Personal desktop features:

Dial

Transfer

Park

Listen to VM (screening)

Pickup VM (screening)

Hang-up

Record

The business phone system for the next 100 years

Slide 8

Place a Call

  • In the MY CALLS box, type the telephone number or extension or click on the extension.

  • Click DIAL.

  • The speaker on your IP550 will beep notifying you the call is being connected in handsfree mode.

  • Alternatives to handsfree mode:

    • Pick up the handset, or

    • Press the SPEAKER button twice to switch to headset mode.

The business phone system for the next 100 years

Slide 9

Transfer a Call

  • In MY CALLS type the destination extension or click on the extension.

  • Highlight the call you want to transfer.

  • Click TRANSFER.

User Tip #1:

To transfer a call directly to voicemail without ringing the extension, put * in front of the destination extension number: *2233

User Tip #2:

A short cut for calling or transferring directly to the voicemail of a monitored extension without ringing the extension: Click on the envelope associated with that extension.

The ‘*’ and extension number will automatically display in MY CALLS: *2233

Then simply click DIAL or TRANSFER.

*2233

The business phone system for the next 100 years

Slide 10

Park a Call

  • Highlight the call you want to park.

  • Click PARK.

The business phone system for the next 100 years

Slide 11

Screening Calls in Voicemail: Listen

  • Highlight the active call that is in your voicemail.

  • Click LISTEN TO VM to listen as the caller leaves you a voicemail message.

The business phone system for the next 100 years

Slide 12

Screening Calls in Voicemail: Pickup

  • Highlight the active call that is in your voicemail.

  • Click PICKUP VM to pull the call out of voicemail.

  • The speaker on your IP550 will beep notifying you the call is being connected in handsfree mode.

  • Alternatives to handsfree mode:

    • Pick up the handset, or

    • Press the SPEAKER button twice to switch to headset mode.

The business phone system for the next 100 years

Slide 13

Terminate a Call

  • Highlight the active call.

  • Click HANGUP to terminate the call.

The business phone system for the next 100 years

Slide 14

Record a Call

  • Highlight the active call.

  • Click RECORD to start recording the call.

  • To stop recording, click STOP REC.

STOP REC

The business phone system for the next 100 years

Slide 15

Playback Recorded Calls

  • From the EDIT drop down menu, select ‘View Call Recordings’

  • From this webpage you can listen to, download, and delete recorded calls.

The business phone system for the next 100 years

Slide 16

Instant Messaging

  • Double click on the ‘balloon’ for the extension you want to IM.

  • Type your message.

  • Click SEND.

To initiate an instant message:

The business phone system for the next 100 years

Slide 17

Instant Messaging

  • Double click on the ‘balloon’ for the extension you want to IM.

  • View the text message.

  • Type a response.

  • Click SEND.

To view/respond to an instant message:

The business phone system for the next 100 years

Slide 18

Call Manager

  • Display up to 40 extensions per screen

    • Scroll to see additional extensions

    • Resizable screen components

  • Requires Microsoft Windows XP or Vista

    • No support for Mac or any other OS, including earlier versions of Windows

The business phone system for the next 100 years

Slide 19

Call Manager

For more information:

The business phone system for the next 100 years


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