Rigel Networks' application support services offer domain experts in the IT, Healthcare, Retail, Constructions, Telecom and Logistics. Our technical team is proficient in cutting edge technologies that enable us to support a wide range of vendors.Elevating IT Responsiveness to Business NeedsApplication Maintenance Support Bug Fixing Server Monitoring Security Audits Backup Management Handling configuration issues & software installations Patch Management & RCA – Root Cause Analysis Preventive & Proactive Maintenance & SupportApplication IT Helpdesk Support 24*7 Service Desk Helpdesk call filtering MIS Reporting Catch & Dispatch – Issue analysis Escalate to IT Application Support Knowledge Base MaintenanceApplication Enhancement & Customization Software Upgrade of Application Platforms Application Database Migration BI SolutionsRigel’s Center Of Excellence1. Microsoft2. Java/Open Source3. QA & Analysis4. DW/BI & Analytics5. Mobile6. Infrastructure Security & Cloud7. UI/UX8. ERP/CRM/EcommerceProcess, Escalations & SLA’s All the processes & activities are carried out based on tickets raised by Project Manager The Account manager is assigned as a Single Point of Contact for any escalations. Weekly status and review calls All SLA timings are with regards to Rigel Networks working hoursRigel Advantage SLA Based Engagement Model Reduced Total Cost Of Ownership Industry Recognized Experience Dedicated Resources For Monitoring, Management & Administration Multi-Channel Support (Phone, Email & Chat)Want to Know More? Let's Talk...Call: 1-949-891-2571Email: [email protected]
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