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Implementation of STOP for Supervisors - PDO & Contractors. ALI H. ALMAHROOQI CSM/72 CORPORATE FOCAL POINT OF STOP. OFFICE LOCATION MAF GN074. Implementation of STOP for Supervisors - PDO & Contractors. SCHEDULE: 0800 STOP IMPLEMENTATION 0930 BREAK 0940 ADMINISTRATORS & LEADERS GUIDE

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Implementation of STOP for Supervisors - PDO & Contractors

ALI H. ALMAHROOQI CSM/72

CORPORATE FOCAL POINT OF STOP.

OFFICE LOCATION MAF GN074

FAHUD ORYX


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Implementation of STOP for Supervisors - PDO & Contractors

SCHEDULE:

0800 STOP IMPLEMENTATION

0930 BREAK

0940 ADMINISTRATORS & LEADERS GUIDE

1000 UNIT ONE - INTRODUCTION

10:35 BREAK

10:45 GROUP DISCUSSION

11:45 STOP DATA BASE

12:15 CLOSE

FAHUD ORYX


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Implementation of STOP for Supervisors - PDO & Contractors

Implementation Workshops Objectives:

  • Understand the STOP objectives

  • Develop working knowledge of STOP techniques

  • Understand how to implement STOP in your Asset Team or Company

    This is NOT a STOP course and there isn’t any.

FAHUD ORYX


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Implementation of STOP for Supervisors - PDO & Contractors

Current HSE problems identified in PDO and Contractor operations:(STOP will help in these areas)

  • Near miss reporting: hardly exists

  • Blame/fear culture at workforce and higher levels

  • Hazard identification skills could be better

  • Communication skills: talking TO instead of WITH

  • Gaps in the “Line Management of Safety”

  • Inspections: looking at things/conditions rather than at people and their behavior

FAHUD ORYX


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What is: For Supervisors

STOP is:

  • To be driven by Line management

  • A behaviour program

  • Teaches hazard identification by observation

  • Teaches how to speak WITH people

  • Based on “NO BLAME”

  • Teaches “Coaching”

  • A way of life

FAHUD ORYX


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What is: For Supervisors

STOP is NOT:

  • A course you can attend

  • A program for “safety advisors”

  • An administrative burden

  • The answer to all our problems

  • A quick fix

FAHUD ORYX


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Target Zero in PDO

As of 28/06/02

LTIF versus Fatality frequency over the years

92

93

94

00

02

98

LTI frequency (LTI/million hrs)

97

95

01

96

2002-Target

99

Zero

Fatality frequency (Fatalities per million hrs)

FAHUD ORYX

G:\CSM\Csm4_NEW\Csm151\Boards graphs\STOP ali mahrooqi.ppt


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As of 28/06/02

Fatal accidents 1989 - 2002Overall (PDO & Contractors)

FAHUD ORYX

G:\CSM\Csm4_NEW\Csm151\Boards graphs\STOP ali mahrooqi.ppt


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For Supervisors

Who is a targeted

Who is a “STOP supervisor”?

  • Contractors and PDO

  • All management and supervisory levels:MD down to Foreman (possibly include operators)

  • Those who directly manage safe execution of work

  • Those who are involved in the safe execution of work

  • In PDO: some 800 - 1,200 staff

  • Could be extended to all PDO staff (?)

FAHUD ORYX


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Implementation of

How is it implemented ?

  • Self-training cascading from the top down

  • 7 training/practice units each with:

    • Self study workbook (45-60 min)

    • 2 Group discussions led by team leader

    • 10 min Video

    • On the job application

  • Next unit after all have completed current unit

  • 2 weeks per unit

  • 14 weeks for full program

FAHUD ORYX


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Implementation of

Training Cascade example:

  • Managing Director leads: Directors

  • Directors lead: Team Leaders

  • Team Leaders lead:Supervisors

  • Supervisors lead: Foremen

FAHUD ORYX







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Implementation of

  • Training Period

    • Consider Shifts

    • Availability of Managers

  • Commitment

    • Get Managers to Commit

    • Discuss with them the benefits of STOP

  • Duration Stick to the timing.

    • Implement training cascade: drip feeding

      • 7 units

      • 2 weeks/unit (not faster)

      • 2 units/month for interior staff (1/week during ON shift)

FAHUD ORYX


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What is: For Supervisors

STOP: Safety Training Observation Programdeveloped by DuPont (ex gunpowder manufacturer, now chemicals giant)

STOP: a safety BEHAVIOR programdriven by line management

STOP: by changing behavior you will change ATTITUDE

FAHUD ORYX


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What is: For Supervisors

  • Supervisor makes frequent STOP safety observation tours

  • Uses the 5-step “observation cycle”

  • Reports on STOP card (and database)

  • STOP-cards feedback used with local team during every safety meeting and tool-box talk

  • STOP database used to to manage large number of cards and analyse trends

FAHUD ORYX


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The 5 step STOP safety observation cycle

Decide

Report

STOP

Act

Observe

What is: For Supervisors

FAHUD ORYX


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What is: For Supervisors

5 Step Observation cycle

  • DECIDE: To do a STOP tour

  • STOP: Near people working

  • OBSERVE: People in systematic manner (STOP card = aid-memoir)

  • ACT: Talk WITH person in order to - Correct immediately - Prevent recurrence

  • REPORT: On STOP card and database

FAHUD ORYX


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What is: For Supervisors

DECIDE: To make a STOP observation/tour

  • Important step

  • To make a decision to think about safety

  • To set aside time for a safety observation tour

FAHUD ORYX


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What is: For Supervisors

STOP: Near people working

  • Do not just walk past and throw a quick glance

  • Take a position where you can observe without interfering with the ongoing work

FAHUD ORYX


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What is: For Supervisors

OBSERVE: People in systematic manner

  • Reaction of people

  • PPE

  • Position of people

  • Tools and Equipment

  • Procedures (adequate, known, followed)

  • Housekeeping standard

  • Duration: 1/2-2 min (not too long!)

FAHUD ORYX


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What is: For Supervisors

ACT: Talk WITH the person

  • Questioning open attitude

  • Try to find the root cause

  • Always give feedback (rewarding or correcting)

  • Identify immediate corrective

  • Identify action to prevent recurrence

FAHUD ORYX


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What is: For Supervisors

REPORT/RECORD: On the STOP card

  • Tick categories

  • Unsafe act observed

  • Immediate corrective

  • Action to prevent recurrence

  • Your name and date

  • “Report” goes to database and is used in local area safety meeting

FAHUD ORYX


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Implementation of

Feedback from 10 past implementation workshops

169 staff attended (120 PDO, 49 Contractors):

  • Back to basics, Simple, Structured

  • No Blame, Constructive

  • Common values, Changes attitude

  • Concentrates on people and 1 to 1 Communication

  • This will work, Promising

  • Very good program

FAHUD ORYX


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Implementation of

Implementation Challenges:

  • All to commit unconditionally: top to bottom

  • Keeping out blame and disciplinary action

  • Database will be miss-used: competition/blame

  • Getting all the contractors on board

  • Keeping it alive after 6 months

  • Resistance, flavor of the month

  • More work and administration

  • Capture all staff: # those on leave need to catch up # new staff need full induction

FAHUD ORYX


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Implementation of

What went wrong in other Shell OU’s:

  • 1/2 day Course by trainers (Gabon, PDO: PSAP)

  • Not all attended (Gabon: 60%)

  • Managers not committed, not trained (Gabon)

  • Link to other systems unclear (near miss report)

  • Wrong culture: too American (Australia)

  • Ran out of STOP cards for 3 weeks

    Message:

  • Implementation team

  • “TOP CLASS” Implementation plan required

  • Absolute commitment by all

FAHUD ORYX


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