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Remote Control from your Comfy Chair. Vincent Spiars Wesleyan University Middletown, CT. What is Wesleyan?. 2700 students 510 lab and classroom computers 5 labs, 2 libraries scattered over 3/4 mile square campus Mixed platform (Mac/PC) environment

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Remote control from your comfy chair l.jpg

Remote Control from your Comfy Chair

Vincent Spiars

Wesleyan University

Middletown, CT


What is wesleyan l.jpg
What is Wesleyan?

  • 2700 students

  • 510 lab and classroom computers

  • 5 labs, 2 libraries scattered over 3/4 mile square campus

  • Mixed platform (Mac/PC) environment

  • Servers on secured floor separate from my office


What is managed and supported l.jpg
What is managed and supported

  • 1 PC server (Ghost server app, LabStats/LabMaps, PCounter)

  • 510 lab and classroom computers

  • Lab Printers

  • Keyserver application

  • Netboot/Netrestore server

  • 60 multimedia classrooms (and all included equipment)


How many support staff l.jpg
How many support staff?

  • 1 full-time personnel and 7 students for the labs

  • 2 full-time personnel and the same 7 students for the classrooms


What does this all mean l.jpg
What does this all mean?

  • A LOT of moving around if I were inefficient


Tools of choice l.jpg
Tools of choice

  • Remote control--

    • VNC ([email protected])--Free downloads and integrated in OSX

    • ARD--$299 for Unlimited connection server

    • VNC Scan(PC)--$39.00 per server license

    • Microsoft Remote Desktop--Mac and PC clients--Free in Win2000 and XP. Also free download for Mac OSX(viewer only)


Tools of choice cont l.jpg
Tools of Choice (cont’)

  • Imaging tools

    • Ghost (PC)--$10 per seat buy-in and $5/seat annually.

    • Radmind (Mac)--Free

    • NetBoot/NetRestore (Mac)--part of OS X server. $500 unlimited connections or $299 10 connections.

    • PSUBlast/BIC (Mac)--Free


How is all this relevant l.jpg
How is all this relevant?

  • Efficiency is paramount.

  • Remotely support computers in classrooms and labs via ARD and VNC

  • Computer maintenance--ARD and Ghost

  • Asset Manager--We can see and possibly fix an issue before it is reported.


What you need to make this work l.jpg
What you need to make this work

  • 100 base-T network

  • Best to be on a segregated subnet or v-lan

  • Routers configured with IGMP turned on (specific to Ghost needs)

  • Excellent working relationship with your server and network admin(s)


Make it work cont l.jpg
Make it work (cont’)

  • Excellent working relationship with your network security department/person (VNC/VPN/MS Remote Desktop connectivity)

  • Money for licenses

  • Supervisor’s/Department’s support


Misc tools l.jpg
Misc. Tools

  • Security and tracking

    • LabStats/LabMaps--$7 seat buy-in and $1/seat annual renewal

      VPN--Unknown cost. But allows for worldwide connectivity with a high-speed connection.

      Asset Manager--AMX and connected equipment monitoring tool ($250/seat).


Misc tools cont l.jpg
Misc. tools (cont’)

Pcounter--Printer billing tool. Our version is Web based. Clearing the queues can be done via the web or via VNC-ing to the server.


Resources l.jpg
Resources

  • Ghost--Syamntec.com, BinaryResearch.net, Bigbangtraining.com

  • Keyserver--sassafras.com

  • NetBoot/NetRestore--Apple.com, bombich.com

  • ARD (Apple Remote Desktop)--Apple.com


Resources cont l.jpg
Resources (cont’)

  • VNC ([email protected])--http://ultravnc.sourceforge.net/

  • VNC Scan Enterprise Console-http://www.vncscan.com/

  • Radmind--radmind.org

  • PSUBlast/BIC--http://clc.its.psu.edu/Labs/Mac/Resources/blastimageconfig/default.aspx


Resources cont21 l.jpg
Resources (cont’)

  • LabStats/LabMaps--http://computerlabsolutions.com/

  • Pcounter--http://www.andtechnologies.com/



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