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Remote Control from your Comfy Chair. Vincent Spiars Wesleyan University Middletown, CT. What is Wesleyan?. 2700 students 510 lab and classroom computers 5 labs, 2 libraries scattered over 3/4 mile square campus Mixed platform (Mac/PC) environment

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remote control from your comfy chair

Remote Control from your Comfy Chair

Vincent Spiars

Wesleyan University

Middletown, CT

what is wesleyan
What is Wesleyan?
  • 2700 students
  • 510 lab and classroom computers
  • 5 labs, 2 libraries scattered over 3/4 mile square campus
  • Mixed platform (Mac/PC) environment
  • Servers on secured floor separate from my office
what is managed and supported
What is managed and supported
  • 1 PC server (Ghost server app, LabStats/LabMaps, PCounter)
  • 510 lab and classroom computers
  • Lab Printers
  • Keyserver application
  • Netboot/Netrestore server
  • 60 multimedia classrooms (and all included equipment)
how many support staff
How many support staff?
  • 1 full-time personnel and 7 students for the labs
  • 2 full-time personnel and the same 7 students for the classrooms
what does this all mean
What does this all mean?
  • A LOT of moving around if I were inefficient
tools of choice
Tools of choice
  • Remote control--
    • VNC ([email protected])--Free downloads and integrated in OSX
    • ARD--$299 for Unlimited connection server
    • VNC Scan(PC)--$39.00 per server license
    • Microsoft Remote Desktop--Mac and PC clients--Free in Win2000 and XP. Also free download for Mac OSX(viewer only)
tools of choice cont
Tools of Choice (cont’)
  • Imaging tools
    • Ghost (PC)--$10 per seat buy-in and $5/seat annually.
    • Radmind (Mac)--Free
    • NetBoot/NetRestore (Mac)--part of OS X server. $500 unlimited connections or $299 10 connections.
    • PSUBlast/BIC (Mac)--Free
how is all this relevant
How is all this relevant?
  • Efficiency is paramount.
  • Remotely support computers in classrooms and labs via ARD and VNC
  • Computer maintenance--ARD and Ghost
  • Asset Manager--We can see and possibly fix an issue before it is reported.
what you need to make this work
What you need to make this work
  • 100 base-T network
  • Best to be on a segregated subnet or v-lan
  • Routers configured with IGMP turned on (specific to Ghost needs)
  • Excellent working relationship with your server and network admin(s)
make it work cont
Make it work (cont’)
  • Excellent working relationship with your network security department/person (VNC/VPN/MS Remote Desktop connectivity)
  • Money for licenses
  • Supervisor’s/Department’s support
misc tools
Misc. Tools
  • Security and tracking
    • LabStats/LabMaps--$7 seat buy-in and $1/seat annual renewal

VPN--Unknown cost. But allows for worldwide connectivity with a high-speed connection.

Asset Manager--AMX and connected equipment monitoring tool ($250/seat).

misc tools cont
Misc. tools (cont’)

Pcounter--Printer billing tool. Our version is Web based. Clearing the queues can be done via the web or via VNC-ing to the server.

resources
Resources
  • Ghost--Syamntec.com, BinaryResearch.net, Bigbangtraining.com
  • Keyserver--sassafras.com
  • NetBoot/NetRestore--Apple.com, bombich.com
  • ARD (Apple Remote Desktop)--Apple.com
resources cont
Resources (cont’)
  • VNC ([email protected])--http://ultravnc.sourceforge.net/
  • VNC Scan Enterprise Console-http://www.vncscan.com/
  • Radmind--radmind.org
  • PSUBlast/BIC--http://clc.its.psu.edu/Labs/Mac/Resources/blastimageconfig/default.aspx
resources cont21
Resources (cont’)
  • LabStats/LabMaps--http://computerlabsolutions.com/
  • Pcounter--http://www.andtechnologies.com/
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