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Friction-Free Retail is not Frictionless After All

Friction-free retail, with its self-checkout and cashierless systems, promised a utopia of streamlined shopping and reduced costs.<br> <br>But as the shine wears off, a less rosy picture emerges, painted in shades of rising theft and fraudulent returns.

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Friction-Free Retail is not Frictionless After All

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  1. Friction-Free Retail is not Frictionless After All! is not Frictionless After All! Friction-free retail's promise of streamlined shopping and reduced costs is fading as theft and fraudulent returns rise. Let's explore why. Retail Sales Revenue Lost to Theft

  2. The Glimmer of Convenience, the Shadow of Loss $100B fraudulent returns cost retailers in 2023. 19.4% 28.5% Shoplifting losses grew year-over-year. of retail theft is internal or employee theft. 10.5% theft losses increased over the years. 37% 56.9% Shoplifting represents the largest share of losses from retail theft. 9.09% of retailers report increased internal theft over 5 years. of Americans shoplift; juveniles aged 12-16 are most likely to shoplift (1-in-4). So, what's the takeaway? Investing in Robust Technology Balancing Convenience with Security Training and Vigilance Refining Return Policies

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