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Emotional Intelligence Workshop Financial Management Institute of Canada / Institut de la gestion financière du Canada 24 November 2008. Session Overview. To introduce participants to the concept of emotional intelligence and provide basic tips and techniques for its application.

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Emotional Intelligence WorkshopFinancial Management Institute of Canada / Institut de la gestion financière du Canada24 November 2008

Office of the Auditor General of Canada

session overview
Session Overview
  • To introduce participants to the concept of emotional intelligence and provide basic tips and techniques for its application.

At the end of this workshop, the participants will have:

  • discovered what emotional intelligence is and why it is important
  • increased awareness of how emotion physically manifests itself in people
  • tricks and tools for managing their emotional reactions and choosing appropriate responses
  • skills for interacting with others in an emotionally intelligent manner

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table group introductions

Table Group Introductions

Présentation des personnes regroupées aux tables

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discussion questions
Discussion Questions:
  • Was this a challenging exercise? Why or why not?
  • Is it acceptable to talk about feelings in the workplace?
  • What role should emotions play at work?
  • Do emotions in the workplace matter?

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definition
Definition

Définition

La capacité d’obtenir des résultats optimaux de ses relations avec soi et avec les autres.

(6 secondes Réseau IE)

The capacity to get optimal results

from your relationships with yourself and others.

(6 Seconds EI Network)

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so what is emotional intelligence

So, what is emotional intelligence?

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emotional intelligence is not

L’intelligence émotionnelle. Ne pas confondre avec :

Emotional Intelligence is not:
  • Les aptitudes
  • Les réalisations
  • La personnalité
  • Le fait d’être affable
  • Le fait d’être comme un livre ouvert
  • Le fait d’avoir un « côté féminin »
  • Une caractéristique que l’on possède ou non
  • Aptitude
  • Achievement
  • Personality
  • Necessarily being nice to people
  • Wearing your emotions on your sleeve
  • A “woman’s touch”
  • Something you’ve got or you don’t

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champion or chump un exercice

Champion or Chump?Un exercice …

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Facteurs qui expliquent la différence entre la personne qui excelle et celle dont le rendement se situe dans la moyenne :

1/3 de compétences techniques et d’habileté cognitive

2/3 de compétences émotionnelles

The difference between a top and average performer is:1/3 due to technical skills and cognitive ability2/3 due to emotional competence

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Higher levels of emotional intelligence are associated with better performance in the following areas:
  • Participative management
  • Putting people at ease
  • Self-awareness
  • Balance between personal life and work
  • Straightforwardness and composure
  • Building and mending relationships
  • Doing whatever it takes
  • Decisiveness
  • Confronting employee problems
  • Change management

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ei

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Tuning In To Your Self

À l’écoute de soi

  • Emotional Self Awareness / Conscience émotionnelle
  • Accurate Self Assessment / Auto-évaluation juste

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Self Management

Auto-discipline

  • Self Control / Maîtrise de soi
  • Adaptability / Adaptabilité

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Tuning In To The Other Person

Ecoute des autres

  • Empathy / Empathie
  • Service Orientation / Souci du service à la clientèle

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Relationship Management

Gestion des relations

  • Influence / Influence
  • Conflict Management / Gestion des conflits
  • Teamwork and Collaboration / Travail d’equipe et collaboration

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what is ei used for
What is EI used for?
  • Being in touch with your feelings
  • Managing your emotions without being overcome
  • Not letting setbacks and disappointments derail you
  • Channelling your feelings to assist you in achieving your learning goals
  • Having a strong sense of empathy
  • Listening to your and others’ feelings so you can learn from them

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Emotional Intelligence WorkshopFinancial Management Institute of Canada / Institut de la gestion financière du Canada24 November 2008

Office of the Auditor General of Canada

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ei

Office of the Auditor General of Canada

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Tuning In To Your Self

À l’écoute de soi

Why Bother??

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choice begins the moment you become present

Choice begins the moment you become present …

Dès que vous êtes attentif, vous commencez à faire des choix …

Eckhart Tolle, The Power of NOW

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emotions
Emotions:
  • are information
  • cannot be ignored or hidden
  • must be incorporated into decisions if they are to be effective
  • are not always data driven
  • follow logical patterns
  • help us survive

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There is no thinking without feeling and no feeling without thinking. The more conscious one is of what one is experiencing, the more learning is possible.

Il n’y a pas de pensée sans sentiment ni de sentiment sans pensée. Plus l’on est conscient de ce que l’on expérimente, plus il est possible d’apprendre.

McCown et al. Self-Science: The Emotional Intelligence Curriculum, Self-Science Basic Assumptions

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basic emotions
Basic Emotions

LOVE

SADNESS

ANGER

FEAR

HAPPINESS

SURPRISE

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Self Management

Auto-discipline

  • Self Control / Maîtrise de soi
  • Adaptability / Adaptabilité

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emotions are not good or bad they just are

Emotions are not good or bad.They just are.

Les émotions ne sont ni bonnes ni mauvaises. Elles sont là tout simplement.

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“Your experience is not what happens to you, but what you do internally with what happens to you.You create your experience.”

Ron Short, 1998

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SITUATION

RESPONSE

GAP

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amygdala hijacking
Amygdala Hijacking

Réaction soudaine et incontrôlée

  • A trigger
  • An instant reaction
  • A strong emotion
  • A subsequent feeling of regret
  • Un élément déclencheur
  • Une réaction instantanée
  • Une émotion qui entraîne une forte réaction
  • Le sentiment de regret qui en découle

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being proactive
Being Proactive

Prenez les devants

  • Watch yourself
  • Find a model
  • Notice the signals
  • Short circuit the hijack
  • Observez-vous
  • Trouver un modèle
  • Relever les signes avant-coureurs
  • Court-circuitez lacrise

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Arrêtez-vous!

Reconnaissez l’émotion au lieude la nier ou de la minimiser. Calmez-vous. Pensez avant d’agir.

Étape du choix – Soyez réceptif à l’ information ou à la rétroaction que cette émotion vous apporte. Pensez à tout ce que vous pourriez faire et aux conséquences dans chaque cas.

Agissez!

Choisissez la meilleure solution. Canalisez l’énergie que vous procure cette émotion pour réagir de façon appropriée et constructive.

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self talk
Self Talk

Dialoguer avec soi-même

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Circle Of Influence

(S. Covey, 7 Habits of Highly Effective People)

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Tuning In To The Other Person

Écoute des autres

  • Empathy / Empathie
  • Service Orientation / Souci du service à la clientèle

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Empathy involves a shift from my observing how you seem on the outside, to my imagining what it feels like to be you on the inside.

L’empathie suppose un changement de point de vue : au lieu d’observer l’autre tel qu’il apparaît de l’extérieur, on imagine ce qu’il ressent dans son for intérieur.

Douglas Stone, Bruce Patton, and Sheila Heen

Difficult Conversations

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negative listening patterns
Negative Listening Patterns

Modèles d’écoute négative

  • Celui qui fait semblant
  • Celui qui interrompt
  • Celui qui rationalise
  • Celui qui détourne joyeusement la conversation à son avantage
  • Celui qui contredit
  • Celui qui donne des conseils
  • The Faker
  • The Interrupter
  • The Intellectual or Logical Listener
  • The Happy Hooker
  • The Rebuttal Maker
  • The Advice Giver

50 Activities for Developing Emotional Intelligence

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me my emotions their impact
Me, My Emotions & Their Impact

Moi, mes émotions et leurs effets

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Relationship Management

Gestion des relations

  • Influence / Influence
  • Conflict Management / Gestion des conflits
  • Teamwork and Collaboration / Travail d’equipe et collaboration

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communicating from the heart
Communicating from the Heart

Communiquer avec lecœur

Comprendre après avoir écouté

On peut être en désaccord, mais on ne doit jamais faire de tort

En l’autre, reconnaître ce qu’il y a de bien

Une bonne volonté, il faut savoir apprécier

Rappel : dire la vérité avec compassion

Hear and understand me

Even if you disagree, please don’t make me wrong

Acknowledge the greatness in me

Remember to look for my loving intentions

Tell me the truth with compassion

(Copyright 2001 Steve Goodier, Publisher of Your Life Support System)

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In summary ...Emotional intelligence is being able to harness emotions effectively so that they play a role in business success.It is not emotionally intelligent to allow the heart to rule the head. Nor is it better to allow the head to rule the heart.The heart and head must each play an intelligent role so that work relationships and work progress can both improve, side by side.

Office of the Auditor General of Canada

top 10 suggestions for developing emotional intelligence
Top 10 Suggestions for Developing Emotional Intelligence

Dix principales suggestions pour développer l’intelligence émotionnelle

  • Étiquetez vos sentiments plutôt que les gens ou les situations.
  • Faites une distinction entre vos pensées et vos sentiments.
  • Reconnaissez vos sentiments.
  • Prenez des décisions qui prennent en compte vos sentiments.
  • Témoignez du respect pour les sentiments des autres.
  • Label your feelings rather than labeling people or situations.
  • Distinguish between thoughts and feelings.
  • Take more responsibility for your feelings.
  • Use your feelings to help make decisions.
  • Show respect for other people’s feelings.

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top 10 suggestions for developing emotional intelligence41
Top 10 Suggestions for Developing Emotional Intelligence

Dix principales suggestions pour développer l’intelligence émotionnelle

  • Concentrez‑vous sur votre énergie plutôt que votre colère
  • Validez les sentiments des autres.
  • Prenez l’habitude de voir au positif dans leurs/vos émotions.
  • Évitez de conseiller, de commander, de contrôler, de critiquer, de juger ou de faire la morale.
  • Évitez les gens qui infirment ce qui vous dites.
  • Feel energized, not angry.
  • Validate other people’s feelings.
  • Practice getting a positive value from their/your emotions.
  • Don’t advise, command, control, criticize, judge or lecture to others.
  • Avoid people who invalidate you.

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questions contact laurie rose laurie rose@oag bvg gc ca 613 952 0213 ext 6247
Questions?Contact Laurie [email protected](613) 952-0213 ext. 6247

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resource list
Resource List
  • Caruso, D.R., Salovey, P. (2004) The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership. Canada: John Wiley & Sons
  • Cherniss, C., Goleman, D. (2001) The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Indiviiduals, Groups and Organizations. San Francisco: Jossey Bass
  • Covey, Stephen. (1990). The Seven Habits of Highly Effective People. New York: Simon & Schuster.
  • Goleman, Daniel. (1997). Emotional Intelligence: Why it can matter more than IQ. New York: Bantam Books.
  • Goleman, Daniel. (2000). Working with Emotional Intelligence. New York: Bantam Books.
  • Lynn, Adele B. (2004) The EQ Difference: A Powerful Plan for Putting Emotional Intelligence to Work. Amacom.
  • McKee, A., Goleman, D. & Boyatzis, R. (2004). Primal Leadership: Learning to Lead with Emotional Intelligence. Boston: Harvard Press.
  • Short, R. (1998). Learning in relationship. Bellevue , WA: Learning in Action Technologies, Inc.

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