Arkansas Process Improvement Project. Derick Easter, Arkansas Advocates John Kennedy, DHS Mary Jane Harris, DHS Sharon Benton, Poplar House Clinic. Project Aim Statement :
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Derick Easter, Arkansas Advocates
John Kennedy, DHS
Mary Jane Harris, DHS
Sharon Benton, Poplar House Clinic
Decrease the percentage of Medicaid case closures by one-third within 6 months (January 1, 2004 – June 30, 2004) by calling families that fail to return their renewal form and conduct re-enrollment via the telephone.
Follow up with customers prior to Closures
To date we have made 128 calls and completed 89 renewals by phone.
For more information please refer to our data sheet posted on the story board