Problem Solving / Decision Making. Kepner-Tregoe The New Rational Manager Chapter 1. Chapter 1 Contents. Organizational Effectiveness Four Basic Patterns of Thinking Basic Patterns in an Organizational Context Some Thoughts on Teamwork Applying the Model Rational Management.
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The New Rational Manager
(1) What is going on?
(2) Why did this happen?
(3) Which course of action should we take?
(4) What lies ahead?