LibQUAL+ ® & Beyond: Applying Your Survey Results & Other Performance Measures in Library Practice. LibQUAL+ ® Canada Workshop October 24-25, 2007 Ottawa, Ontario, Canada. Martha Kyrillidou , Director, Statistics and Service Quality Programs, ARL
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LibQUAL+® & Beyond: Applying Your Survey Results & Other Performance Measures in Library Practice
LibQUAL+® Canada Workshop
October 24-25, 2007
Ottawa, Ontario, Canada
Martha Kyrillidou, Director, Statistics and Service Quality Programs, ARL
Steve Hiller, Director, Assessment and Planning, UW
Jim Self, Director, Management and Information Services, UVA
Martha Kyrillidou, Director
Statistics and Service Quality Programs
Association of Research Libraries
A word is not crystal, transparent and unchanged; it is the skin of a living thought, and may vary greatly in color and content according to the circumstances and time in which it is used.
--Justice Oliver Wendell Holmes
What makes a qualitylibrary?
“Quality much like beauty is in the eye of the beholder”
Library assessment provides a structured process to learn about our communities, their work and the libraries connection to what they do
The information acquired through library assessment is used in an iterative manner to improve library programs and services and make our libraries responsive to the needs of our communities.
Academic libraries do not exist in a vacuum but are part of a larger institution. Assessment within the institution may take place in individual areas as well as at the broad institutional level.
The MINES survey
Measuring the Impact of Networked Electronic Services (MINES) - MINES for Libraries®
October 2005, ARL Board approved a study to:
Association of Research Libraries ‘Principles of Membership’
. . . To have it’s own data collection and management personnel, individuals who constantly collect, analyze and prepare reports on data regarding what services are being used, which portions of the collection are getting the highest usage, what materials are being lent through interlibrary loan, and who patrons are.
Documenting the libraries contributions to quality teaching, student outcomes, research productivity will become critical.
User Needs Assessment and Academic Library Performance
Assessment and Planning
University of Washington Libraries
“[Access to online resources] has changed the way I do library research. It used to be a stage process: Initial trip, follow-up trip, fine-tuning trip. Now it’s a continuous interactive thing. I can follow-up anything at any time. While I’m writing I can keep going back and looking up items or verifying information.”
Graduate Student, Psychology (2002 UW Libraries focus group)
How does the library add value to their work?
How does the library contribute to their success?
Information about assessment program available at:
Ensuring our services and resources support the work of the biosciences community
NO NEW USER SURVEYS
UW Triennial Survey 2007 – Selected Questions
Mode of access/physical library uses and users
Resource type importance
Sources consulted for research
Primary reasons for using Libraries Web sites
Libraries contribution to work and academic success
Useful library services (new and/or expanded)
I only wish I could reproduce the graduate reading room in my home because I do so much of my reading/research online now. Oh well, at least I can be in my slippers.
Associate Professor, Psychology
Undergrads 70%, Grads 25%, Faculty/Staff 5%
“If it’s not on the Internet, it doesn’t exit.” My students at all levels behave this way.
They also all rely on Wikipedia almost exclusively for basic information.
Associate Professor, English
The ability to access full-text or PDF research articles online through the library subscriptions is my primary use of the library and is central to my research.Neurobiology Grad Student
Information Literacy: Importance to Undergrad Success & Rating Student Performance(% of Faculty marking 4 or 5 on scale of 1 “Low” to 5 “High” in 2007 Triennial Survey)
It is difficult to help students understand how to use sources, what the libraries can provide them, and help them appreciate the resources available to them beyond Google. Do you have any suggestions? Assistant Professor, Art
You’re considering a freescanning service for journal articles? That would change my life!
Wow! I didn’t even know I could want that. Now I want that! Post-Doc, Oceanography
Odegaard needs a facelift. The lighting in terrible and the workspaces are old--not somewhere that you want to spend hours studying. I live in Suzzallo, however and I love it. Undergrad
The UW libraries and librarians are the BEST. Our ability to access the system from the road (or home) and to review/download current articles is absolutely super. The resources on HealthLinks have helped train many young doctors and saved COUNTLESS lives. --Associate Professor, Medicine
Decisions based on data not assumptions -“assumicide”
You guys andgals rock!!!!!! We need to invest in our library system to keep it the best system in America. The tops! My reputation is in large part due to you. Professor, Forest Resources
Measures that Matter: Designing a Balanced Score Card
Jim Self, Director,
Management Information Services, UVA
reflect the reality?
FY07 Result: Target2