Briefing working your msa accounts receivables
Download
1 / 16

Briefing: Working Your MSA Accounts Receivables - PowerPoint PPT Presentation


  • 193 Views
  • Updated On :

Briefing: Working Your MSA Accounts Receivables. Date: 24 March 2010 Time: 1400 – 1450. Objectives. Due Process has been established for the patient Precise and Clear guidelines for follow up procedures Keeping your Accounts Receivable manageable Getting the debt paid.

Related searches for Briefing: Working Your MSA Accounts Receivables

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Briefing: Working Your MSA Accounts Receivables ' - Pat_Xavi


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Briefing working your msa accounts receivables l.jpg

Briefing: Working Your MSA Accounts Receivables

Date: 24 March 2010

Time: 1400 – 1450


Objectives l.jpg
Objectives

Due Process has been established for the patient

Precise and Clear guidelines for follow up procedures

Keeping your Accounts Receivable manageable

Getting the debt paid


Regulations l.jpg
Regulations

  • DoD Financial Management Regulation,

    Volume 4, Chapter 3 September 2009

    • 030212 Due Process

      Due Process is the notice of indebtedness or opportunity provided the debtor to dispute the indebtedness. The Fifth Amendment of the United States Constitution provided that no person shall “be deprived of life, liberty or property without due process of law…”

  • DoD Financial Management Regulation,

    Volume 5, Chapter 28

  • MTF Uniform Business Office Manual DoD 6010.15-M


Due process l.jpg
Due Process

  • The MSA office shall make every effort to collect accounts before they become delinquent

  • Due date is 30 days after bill is mailed

  • Initial Invoice and Receipts:

    • 30 days, First Delinquent Letter

    • 60 days, Second Delinquent Letter

    • 90 days, Follow Service-specific guidelines


Accounts receivable reports l.jpg
Accounts Receivable Reports

Reflect ALL outstanding MSA accounts

Ensure this report is “worked” by the Billers

OFM> DAR (Detail Schedule of Accounts by Age)

Select Detail Aging Report Segment(s) for Printing

Current status

1 to 30 days

31 to 60 days

61 to 90 days

91 to 120 days

121 days or greater

* ALL segments


Accounts receivable reports6 l.jpg
Accounts Receivable Reports

At end of the month, Biller(s) should be required to research accounts over 120 days and provide an explanation

AGING OF ACCOUNTS RECEIVABLES

Greater 120 DAYS

* BORDER, MOM A1995659 10 Aug 2009 9.65

(Border Mom meals, no response fm patient, write off report)

* DOD, CIVILIAN A1994660 12 Aug 2009 150.63

(Insurance Billed, waiting status of claim)

* RESERVIST, LOD A1994506 10 Jul 2009 83.56

(Not LOD injury, no response from patient, write off report)

* DIVORCE, SPOUSE A12562156 07 Apr 2009 166.80

(Payment agreement, making payments)

* RETIREE, FAMILY 6355564 29 Jul 2009 15.65

(DD139 Processing)


Eligible beneficiaries l.jpg
Eligible Beneficiaries

Establish steps for processing eligiblebeneficiaries in the MTF

Invoice & Receipt, Letter (s), DD139 (Pay Authorization Adjustment) when applicable

Document all conversations in CHCS by using the Message format

Our collections have increased by our ability to accept payments over the phone


Non eligible beneficiaries l.jpg
Non-Eligible Beneficiaries

Non-funded MSA Accounts

MTFs needs to be pro-active in collecting these debts

MSA office is notified of visit, contact with patient needs to be established (when possible). They need to know we will pursue this debt

Using message format in CHCS, document all conversations and any other information needed

MSA>CFM>CLK>Account #

Edit Form Inpatient Msg. Notify OIB Patient Receipt Status HELP EXIT


Message format l.jpg
Message Format

Dt/Time: 14 Jan [email protected] CASHIER ACTION SCREEN

Patient: SANTA, CLAUS FMP/SSN: 20/999-99-9999

Act No.: A19504583 DMIS: 0126 Status: O

Pat Cat: DOD EMPL OCC HEALTH Status Dt: 28 Oct 2009 Sales Cd: NC Ins: No valid policy exists Pay Mode:

Remarks: B 10/28, L11/30 , Insurance to be billed

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Message Date: 28 Oct 2009 Notify Date: 14 Jan 2010 Last Edited by: ELV

Title: Patient

Message Text:

10/28 Patient seen in ER 7/30/09 (TDY from San Diego), called patient

to request insurance information. Patient has not responded. Bill sent. If

patient calls, we can bill insurance. This is not job related regardless if

he was TDY. Letter due 11/27/09. Elv

12/12 Called, has Kaiser policy, Will bill insurance Elv

1/13/10 Has insurance been billed? Elv


Message format10 l.jpg
Message Format

Dt/Time: 14 Jan [email protected] CASHIER ACTION SCREEN

Patient: BIG, GIRL FMP/SSN: 98/555-55-5555

Act No.: A195001 DMIS: 0126 Status: O

Pat Cat: CIVILIAN EMERGENCY Status Dt: 09 Jul 2009 Sales Cd: FOR

Ins: No valid policy exists Pay Mode:

Remarks: Civ ER B7/10 B VA 8/4 B 10/15 L 11/15 Write Off report ( Oct-Dec 2009)

,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

Message Date: 09 Jul 2009 Notify Date: 14 Jan 2010 Last Edited by: ELV

Title: Patient

Message Text:

07/10/09 Bill sent, NR

08/04/09 Per patient, he's 100% disabled VA. Billed VA. MI

9/29/09 VA in TX forwarded the claim to local VA, Rec’d 9/22/09 and still in

in process, MI

10/15/09 VA Denied, Patient Billed, ELV

11/16/09 Demand Letter mailed. NR

1/14/10 Put on write off report, no response from patient. ELV


Follow up procedures l.jpg
Follow-Up Procedures

  • Using the Message format in CHCS will benefit YOU!

    • Patient will call

    • Will tell you DFAS told them we can reverse the debt

  • DFAS will call

  • You may have a Congressional Inquiry

  • By having all the documentation in CHCS, you will be able to recall what exactly happened with account


Adding a message l.jpg
Adding a Message

MSA>CFM>CLK>REG# >Msg

Add Edit/Review Title HELP EXIT

Enter date for NEW message: 14 Jan 2010//

TITLE: Claim Status

NOTIFY DATE: You put the date that you want it to be on the Notify Roster

Message Text:

This is where you will put your information regarding the account. This

will enable anyone who has CHCS MSA access to answer any

question that might arise.


Editing a message l.jpg
Editing a Message

MSA>CFM>CLK>REG# >Msg

Add Edit/Review Title HELP EXIT

*17 Dec 2009 Claim status

TITLE: Claim status//

NOTIFY DATE: You can add a day now, or review the claim to determine if it needs another notify date.

Message Text:

12/17/09 Billed insurance for additional RAD charges. Patient to be billed for co-pay when pmt rec’d. ELV


Msa outpatient notify roster l.jpg
MSA Outpatient Notify Roster

Once a message is established , it will print on Notify Roster on the date you have selected

Notify Roster

CHCS>MSA>OIB>ONR> Select DMIS ID> Print

Depending on the MTF, reports should be ran daily, weekly, or monthly

This will enable the MSA office be more efficient in their collections


Summary l.jpg
Summary

Has due process been provided?

Are our follow-ups done in a timely manner and are they correct?

Have the reports been run and “worked” this month?

Do we have the documentation?



ad