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Becoming A Better Listener

Becoming A Better Listener. LET I. Introduction. Listening is the neglected communication skill. We spend communicating (70% of our awake time), 10% of that time is spent writing, 15% is spent reading, 30% is spent talking, and an overwhelming 45% is spent listening. The Process of Listening.

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Becoming A Better Listener

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  1. Becoming A Better Listener LET I

  2. Introduction • Listening is the neglected communication skill. • We spend communicating (70% of our awake time), 10% of that time is spent writing, 15% is spent reading, 30% is spent talking, and an overwhelming 45% is spent listening. The Process of Listening • Listening is a complex process.

  3. Receiving • Remember that hearing and listening are not the same. Hearing is the reception of sound. Listening is the attachment of meaning to sound. Understanding • Effective communication depends on understanding.

  4. Informative Listening • The primary concern is to understand the message. • Three key factors for informative listening: • Increasing your vocabulary. • Concentration requires discipline, motivation, and acceptance of responsibility. • Memory helps informative listening.

  5. Relationship Listening • The purpose of relationship listening is to either help an individual or to improve the relationship between people. Appreciative Listening • Appreciative listening includes listening to music for enjoyment, to speakers because you like their style, to your choices in theater, television, radio, or film.

  6. Critical Listening • Critical listening is listening to comprehend and then evaluate the message. Discriminative Listening • By being sensitive to changes in the speaker’s rate, volume, force, pitch, and emphasis, the discriminative listener can detect both small and major differences in meaning.

  7. QUESTIONS?

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