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Anatomy of a Project: Cites Spam Control Mike Corn Director Security Services and Information Privacy Office of the CIO / CITES Topics Project anatomy CITES Spam Control deployment Q & A Project Timeline 2004 April 29th 2004 - First core team meeting

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anatomy of a project cites spam control

Anatomy of a Project: Cites Spam Control

Mike Corn

Director Security Services and Information Privacy

Office of the CIO / CITES

Mike Corn | CSC

topics
Topics
  • Project anatomy
  • CITES Spam Control deployment
  • Q & A

Mike Corn | CSC

project timeline 2004
Project Timeline 2004
  • April 29th 2004 - First core team meeting
  • July 20th - End user testing (113 users) begins
  • Sept 17th - Focus group
  • Sept 28th - End user testing complete
  • Oct - RFP goes out
  • Nov - Vendor selected
  • Dec - Vendor negotiations
  • Dec 22nd - Contract signed (huzzah!)

Mike Corn | CSC

project timeline 2005
Project Timeline 2005
  • Jan 1st - Hardware ordered
  • Jan 31st - Hardware installed in data center
  • Feb 8th - Product installed
  • March 2nd - Antivirus in production
  • March 4th - Anti-spam available to techsupport
  • April 1st - System ‘lockdown’
  • April 15th - Anti-spam in production
  • April 15th - May - Phased notification begins

Mike Corn | CSC

where could we have moved faster
Where could we have moved faster?
  • Start sooner
  • Throw more staff at it
  • Skip end-user testing
  • Accelerate vendor negotiations / contract signing

Mike could have screwed around less

Mike Corn | CSC

project structure
Project Structure
  • Involve those with experience in
    • Campus scale email
    • End-user support
  • Leverage our Project Management Framework as much as possible
  • Diverse team drawn

Mike Corn | CSC

core team members and location w in cites
Core team members and location w/in CITES
  • Production Applications Group
    • Beth Engelbrecht-Wiggans
    • Warner Brigham
  • Systems Management Group
    • Ben O’Connor
    • Jim Pirzyk
  • Help Desk
    • Mark Zinzow
  • Documentation
    • Kate Ower
  • ISE

- Leslie Sherman

  • CITES Project Management

- Tim Carroll

  • Strategic Communications

- Brian Mertz

  • Security

- Leslie Rankin

- Bob Foertsch

Mike Corn | CSC

annoying issues
Annoying Issues
  • DNS upgrade (from 1 or 2 lookups per message to 5 to 6)
  • Jan 6th - discover unusual power requirements for database servers (resolved 1/26)
  • Feb 10th - discover “help desk” access is not granular enough
  • March 4th & 14th - Milter tuning

Mike Corn | CSC

more interesting issues
More Interesting Issues
  • Vender viability
  • Expectation management
  • Automated content review
  • Virus handling policy
  • Default spam handling policy
  • ADA Compliance
  • Non-people accounts
  • Global whitelist / blacklist
  • Official communications
  • Help Desk / support issues
  • Quarantine size (spam retention)
  • Backup strategy
  • Interactions with other mail systems / antispam systems
  • Netid changes, Catastrophic failure, Lifetime forwarding, etc…………

Mike Corn | CSC

scaling issues
Scaling Issues
  • Now it gets ugly

Mike Corn | CSC

hardware
Hardware
  • Sun v210 * 8 (front ends)
  • Sun v490 * 2 (database server)
  • Foundry ServerIron XL’s (load balancers * 2)
  • SAN based quarantine (500 gigs)
  • Inexpensive disk dump array (1 terabyte)
  • Sun v210 * 3 (test / dev system)

Mike Corn | CSC

email relays w out csc
Email Relays w/out CSC

Internet

Need more capacity?

Debugging an email problem?

Mike Corn | CSC

email relays w csc
Email Relays w/CSC

Internet

CSC

Relay

Mike Corn | CSC

who managed email
Who Managed ‘Email’?

Internet

The distant past (~2004)

Relays

DS Exchange

Express

Dept. Mail Servers

Mike Corn | CSC

who manages email
Who Manages ‘email’?

CSC

Internet

From now on

Relays

DS Exchange

SLB

SSL Accel.

Express

Dept. Mail Servers

Express-SMTP

Mike Corn | CSC

the organic network
The Organic Network
  • Nothing is stand-alone
  • Success requires collaboration not consensus
  • You knew this before we did

Mike Corn | CSC

csc deployment
CSC Deployment
  • April 15th (tomorrow!) full production
    • tag & deliver for all email
  • Phased deployment
    • done to manage support not system load
    • 4/15 all tech support invited to activate
    • 4/22 all acpros and civil service staff
    • 4/26 all faculty
    • 4/28 computer security day (faculty)
    • grad / undergrad at week intervals

Mike Corn | CSC

csc support
CSC Support
  • CITES Help Desk
  • Help Desk interface will be rolled out to technical support (similar to password registrar functionality)
  • DS Exchange subscribers will receive memo from Departmental Services

Mike Corn | CSC

training
Training
  • Around 400 faculty and staff have attended a training session
  • PowerPoint presentation on Security archives (https://www-s.cites-security.uiuc.edu/archive/index.php)
  • Training booklet also on Security archives
  • More free training (http://training.cites.uiuc.edu/spam/default.htm)
  • Computer Security Day: April 28th 10am - 3pm Illini Union Room C

Mike Corn | CSC

help desk interface
Help Desk Interface

Mike Corn | CSC

csc phase ii
CSC Phase II
  • How to support department mail servers
  • Version 3+ of software
  • Non-people accounts
  • Revisit provisioning strategy
  • Possible web access to quarantine
  • Pager spam
  • Outbound SMTP virus filtering

Phase II implies issues to be examined – not promised!

Mike Corn | CSC

slide22
Q & A
  • Whatever you ask here, stays here. Out of shame.

Mike Corn | CSC

last fall s slide
Last Fall’s Slide

Some misc. capacity requirements

1.5 million messages per day

Peak > 100k per hour

Average message size = 26k

Use a multiplier of 2-3 for peaks/load during a virus outbreak

Appliance

Internet

Relays

  • Viruses deleted
  • SPAM quarantined

Express

Mike Corn | CSC

why load balancers
Why Load Balancers?

Mike Corn | CSC

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