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Mac Service Certification Exam
Apple Certified Mac Technician (ACMT) certification verifies the ability to perform
basic troubleshooting and repair of both desktop and portable Macintosh systems,
such as iMac and MacBook Pro. ACMT certification exams emphasize identifying
and resolving common Mac OS X problems, and using Apple Service and Support
products and practices to effectively repair Apple hardware.
ACMT certification is intended for technicians employed by an Apple Authorized
Service Provider (AASP) or Self Servicing Account (SSA), or for persons motivated
to demonstrate their knowledge of technician-level service and support skills. For
persons not employed by an AASP or SSA, attaining ACMT certification verifies
skills and knowledge that may be sought by a prospective employer, such as an
Apple Reseller or a self-servicing entity like a school system.
Technician (ACMT) credential offers a gateway into a variety of Apple hardware-related certifications. Apple
uses this curriculum internally to train its own in-house support technicians and Apple Store employees, and
its authorized service and repair partners as well. The ACMT curriculum seeks to verify candidates' ability to
conduct basic troubleshooting and repair on a variety of Apple platforms, including desktop and portable
systems, such as iMac, MacBook Pro and MacBook Air.
Getting Apple certified is no small effort, but certification also give you some definite
benefits. First, it allows you to repair Macs that are currently under AppleCare
warranty without risk of violating that warranty. Next, you’ll be able to order parts for
your clients’ machines via Apple’s Global Service Exchange (GSX)—including the
obscure, hard-to-find parts that are almost impossible to get your hands on via eBay
or Craigslist; this kind of access can make you feel as if you’re part of the club. The
prices are available at Apple’s prices, with no retail markup.
Rules regarding testing to become an Apple Certification Macintosh Technician changed significantly. The
exam, which has traditionally been hosted at assorted, proctored Prometric testing sites around the country
as well as at specified testing locations and online, switched to an online-only format (find full details on the
company’s ACMT FAQ page). The current U.S. Apple certification exam schedule is here.
You’ll need to know the following categories for the exams, which are presented in multiple-choice style:
Macintosh Service Certification Exam 9L0-010
Embedded Battery Safety
ESD (Electrostatic Discharge) Precautions
New Product Troubleshooting and Take-Apart Tips
OS X 10.8 Mountain Lion Troubleshooting Exam 9L0-064
iCloud and Messages
Installation and Recovery
Peripherals and Printing
Security and Privacy
Troubleshooting Tools and Procedures
User Accounts and Permissions
While most of the exam focuses on diagnosing potential issues, Peachpit Press
sells a good set of Apple Pro Training Series study guides. The core book sells for
about $45 in print and $36 in eBook format. The guides include review sections
and quizzes. You can also find courses lasting as long as several days at
authorized training centers. The cost and depth of the courses vary from center to
Going through Apple Certified Macintosh Technician training and exams is a rough, somewhat
expensive process, but it also opens new doors. And if you love diving into Apple’s hardware and
doing that is a significant part of your living, the certification is indispensable. Find the study
materials that work for you, read and reread everything carefully, get comfortable with every
chunk of Apple hardware you can get your hands on, be as efficient as possible at diagnosing
problems, and you’re on your way.
Question : 1
A physical assessment of the Mac should be performed in which of the following
Question : 2
When applying thermal grease during a repair of the Mac Pro (Late 2013), which
of the following are required?
A. Access card tool
B. Putty knife
C. CPU grease ruler
D. CPU grease stencil
E. Capacitor shield
Question : 3
Examine the image. When repairing a Mac mini (Mid 2011), which areas of the
logic board assembly should you avoid touching?
A. The top and bottom of the assembly.
B. The EMI fingers and gasket.
C. The grounding pad and cable guide
D. Thermal pad and heat sink clips.
Question : 4
Identify the memory module technology used by the MacBook Air (11-inch, Mid
2013) and MacBook Air (13-inch, Mid 2013).
Question : 5
Which two components inside an iMac are energized if the computer is plugged in,
even when the computer is turned off? SELECT TWO.
A. Logic board
B. Hard drive
E. Power supply
Question : 6
Francine states that she does not see anything on her iMac display when she turns
it on. Which of the following should you use first to isolate as either a backlight issue
or a video signal issue?
A. A flashlight
B. A replacement LCD panel
C. A replacement logic board
D. A replacement backlight power board
Question : 7
When one or more keycaps need to be replaced on a MacBook Pro (Retina, 15-inch
Late 2013), a keycap kit can be used rather than replacing the top case assembly.
Which of the following statements is true?
A. Use the Keycap Kit for Apple Portables to replace missing keycaps.
B. The keycap kit is cross compatible with the MacBook Pro (Retina, Mid 2012) and
MacBook Pro (Retina, 15-inch, Early 2013 and Late 2013).
C. Use any portable keycap kit.
D. If more than three keycaps are need to be replaced, replace the entire top case
assembly for that specific model MacBook Pro.
Question : 8
Which of the following features of Power Nap will only occur if the portable Mac is
plugged into a power adapter?
A. Backing up the Mac using Time Machine.
B. Checking for new email in Mail.
C. Updating events in Calendar.
D. Updating iCloudevents.
Question : 9
You must know theAppleCare name of an Intel iMac before performingwhich of
the following actions?
A. Starting up from OS X Recovery HD.
B. Running Mac Resource Inspector.
C. Replacing the logic board
D. Resetting the NVRAM.
Question : 10
William states that the Ethernet ports do not function on his Mac Pro (Mid 2012)
when pluggedinto the network at his office.He demonstrated that he knows how to
connect Ethernet cables and was able to connect to the Internet on your known-
good Ethernet network. You ran MRI and and the computer passed all tests when
run using either Ethernet port. What question should you ask the customer next?
A. Are any other computers able to connect to Ethernet at the office?
B. Have you installed all system software and firmware updates?
C. How did you damage your Ethernet cable at the office?
D. Did you change the default network settings?
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