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Ken Stegall Charlotte Phillips - PowerPoint PPT Presentation


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Your Professional Image. Ken Stegall & Charlotte Phillips. Hygiene: is daily cleaning and grooming. Bathing (or showering) is essential! Using Deodorant Brushing Teeth Mouthwash Groom your hair Haircuts Nails clean and groomed. Personal Grooming. Appropriate clothes Shoes Make-up.

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Presentation Transcript
ken stegall charlotte phillips

Your Professional Image

Ken Stegall

&

Charlotte Phillips

hygiene is daily cleaning and grooming
Hygiene: is daily cleaning and grooming
  • Bathing (or showering) is essential!
  • Using Deodorant
  • Brushing Teeth
  • Mouthwash
  • Groom your hair
  • Haircuts
  • Nails clean and groomed
personal grooming
Personal Grooming
  • Appropriate clothes
    • Shoes
    • Make-up
physical presentation
Physical Presentation
  • Good Posture
  • Proximity (personal space)
when speaking
When speaking
  • Use appropriate tone
  • Use appropriate rate
  • Speak clearly with good grammar
when answering a work phone
When answering a work phone:
  • Identify location
  • Identify yourself
  • Offer help
taking a message
Taking a message
  • Answer the 5 W’s
    • (who, what, when, where, why)
    • Is it urgent!?
    • Get the return number
p e p
P.E.P.
  • Pause
  • Eye Contact
  • Positive Eye statement
s o l a r
S.O.L.A.R.
  • Square your shoulders to the speaker
  • Open your posture
  • Lean slightly toward the speaker
  • Affect: Your emotions should be appropriate for the situation.
  • Restatement: Paraphrase or restate for clarification.
what not to say
What not to say
  • Gossip
  • Insults
  • Complaints/Criticism
summary
Summary
  • Your professional image matters
  • Begin with good hygiene
  • Be neat and clean
  • Use good posture and be aware of personal space
  • Speak Clearly and Listen carefully
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