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Day 6 – September 19, 2002. Check seating chart Continue with Ch. 12 on managing teams. Agenda. Team Types & Characteristics Stages of Development Working with Problem Members Evaluations Team Process Individual Contribution. Types of Teams. Functional Cross-functional

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day 6 september 19 2002
Day 6 – September 19, 2002
  • Check seating chart
  • Continue with Ch. 12 on managing teams

MGT 302 – Fall 2002 – St. Clair

agenda
Agenda
  • Team Types & Characteristics
  • Stages of Development
  • Working with Problem Members
  • Evaluations
    • Team Process
    • Individual Contribution

MGT 302 – Fall 2002 – St. Clair

types of teams
Types of Teams
  • Functional
  • Cross-functional
  • Self-managing (note: a self-managing team can be functional or cross-functional)

MGT 302 – Fall 2002 – St. Clair

team characteristics
Team Characteristics
  • Size
  • Composition (i.e., diversity)
  • Member roles (e.g., task, relationship, self)
  • Norms (e.g., performance, social arrangement)
  • Cohesiveness

MGT 302 – Fall 2002 – St. Clair

stages of development
5-Stage Model

Forming

Storming

Norming

Prescriptive

Proscriptive

Performing

Adjourning

Punctuated Equilibrium Model

Stages of Development

Performance

Time

½ way point

MGT 302 – Fall 2002 – St. Clair

techniques for problem solving
Techniques for problem solving
  • Devil’s advocate
  • Group brainstorming
  • Affinity technique
  • Nominal group technique

MGT 302 – Fall 2002 – St. Clair

working with problem members freeloaders complainers bullies martyrs
Working with Problem Members(Freeloaders, Complainers, Bullies, Martyrs)
  • Preventative steps
    • Select members carefully
    • Provide team training
    • Set clear goals, responsibilities, and deadlines
  • Ongoing maintenance
    • Give and receive constructive using peer evaluations
    • Focus on task as well as relationship issues
    • Ensure that behavior has consequences
  • Last resort – remove problem members

MGT 302 – Fall 2002 – St. Clair

team process evaluation
Team Process Evaluation
  • What does our team do well?
  • What does our team not do well?
  • What tools & techniques have we used?
    • E.g., agendas, timelines, ground rules, assigned roles, devil’s advocate, brainstorming, affinity or nominal techniques
  • What tools & techniques should we try?

MGT 302 – Fall 2002 – St. Clair

observing understanding group processes msv 1 k
Observing & Understanding Group Processes MSV 1-K

This form can also

be used to help you

evaluate your team

members

MGT 302 – Fall 2002 – St. Clair

effective group participant peer evaluation bars format msv 1 i
Effective Group Participant Peer Evaluation (BARS Format) MSV 1-I
  • Willingness to volunteer
  • Ability to communicate verbally
  • Listening/attentiveness
  • Preparation
  • Ability to work toward consensus
  • Courtesy, tact, sense of humor
  • Open-mindedness
  • Ability to offer constructive criticism
  • Ability to accept constructive criticism
  • Ability to facilitate group process

We will use

a version of

this form to

evaluate

team members

MGT 302 – Fall 2002 – St. Clair

focus on management
Focus on Management
  • When GE Plastics acquired Borg-Warner Chemical they used a community service project to help build cohesiveness in the new organization
    • Why might this effort be successful?
    • Why might this effort fail?
    • What norms are being developed through this activity?

MGT 302 – Fall 2002 – St. Clair

for next time
For next time . . .

Tuesday, Sept. 24

  • Complete Team assignment #1
    • 9:30 AK p. 49 SP 2-2 Environmental scan
    • 12:30 AK p. 66 SP 2-5 Developing a strategic plan
  • Read Chapter 2 on organizational Context
  • Read MSV appendix 1-B an introduction to cases
  • Read notes on Blackboard: Suggestions for analyzing a case

MGT 302 – Fall 2002 – St. Clair

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