1 / 13

5 Ways You Can Use Whatsapp Business to Deliver Remarkable Customer Service

Businesses that focus on omnichannel strategy can use Whatsapp Business as it is a perfect solution that incredibly allows you to interact with customers in a private and secure manner. Here are the best 5 ways brands are using Whatsapp Business to deliver an exceptional customer service experience.

OliviaTT
Download Presentation

5 Ways You Can Use Whatsapp Business to Deliver Remarkable Customer Service

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 5 Ways You Can Use Whatsapp Business To Deliver Remarkable Customer Service

  2. With 2 billion active users, Whatsapp is arguably the world’s most popular instant messaging and fastest- growing application After just one year of launch, it introduced its B2B initiative, Whatsapp Business, with 5 million business users

  3. Businesses that focus on omnichannel strategy use Whatsapp Business to build relationships and strengthen brand loyalty You too can avail this service to boost revenue and increase conversions

  4. Beyond the scale of its user base, there are plenty of reasons businesses use Whatsapp to engage with their audience Here are the top five ways you can deliver remarkable customer service via Whatsapp Business.

  5. Handle bulk customer queries In this hyper-connected world, customers need answers instantly. Whatsapp Business offers a great platform for one-on-one communication with customers and responding to their questions in real- time

  6. Get instant customer feedback Customer feedback is the key to business success. The conversational flow of the platform makes it easier for brands to solicit feedback from the customers in real-time by sensing their mood The review conversion percentage ultimately leads to better customer experiences

  7. Send real-time updates Use WA Business to update customers about the status of their order and help them track delivery of the product Post images, videos highlighting flash sales on your website. This not only creates buzz but also leads to ‘FOMO’ (Fear of Missing Out) in the minds of consumers

  8. Deliver seamless resolutions Needless to say, people find Whatsapp Business one of the most convenient platforms for receiving information. It’s quick and simple You too should send the order details to your customers via Whatsapp. It delivers all information in one place and saves the hassle of checking email constantly

  9. Share instant notifications Whatsapp Business allows you to share instant notifications and send reminders to customers, ultimately enhancing their experience with your brand You can send notifications related to billing invoices, payment requests, appointment reminders, delivery status and many more

  10. The end-to-end encryption feature of Whatsapp will help you redefine communications with customers worldwide and strengthen your customer service

  11. ABOUT US Acefone delivers smart solutions that enable seamless business communications and enhance customer experience. Our contact centre solutions come with an amazing set of features that allows you to deliver remarkable customer service and connect with your customers seamlessly. Visit - www.acefone.com/uk/ Call us - 0800-084-3663

  12. Check our some other slides Connect with us

More Related