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5 Things Customers Want Your Contact Centres To Know

Does your contact centre meet all of your customer expectations? Learn about 5 things that customers want your contact centres to know in this slideshare.

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5 Things Customers Want Your Contact Centres To Know

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  1. 5 Things Customers Want Your Contact Centres to Know

  2. Customers may not understand all the features of a contact centre, but they do understand a bad experience

  3. With companies offering similar products, modern customers base their loyalty to a brand over their service quality

  4. Thus, contact centres should focus on resolving customer issues quickly and professionally. A satisfied customer is sure to help with word of mouth marketing

  5. Let's look into some of the things that customers want their contact centres to know

  6. #1 Easy solutions Customers don't want to hear about all of your services They want tailor-made solutions that are easy to set-up and are beneficial to them

  7. #2 Repetition Callers hate repeating themselves Contact centres should use omnichannel support to keep track of tickets and save customers from repeating their problems

  8. #3 Long wait times Customers want instant gratification Contact centres should use features such as call routing, click-to-call and smart IVR to facilitate quick conversations

  9. #4 Quality service Customers often seek expert suggestions or personalised recommendations Therefore, agents must be well-trained and have a good understanding of the business offerings

  10. #5 Round-the-clock support Crisis can happen at any time of the day. Moreover, with companies catering to global markets, troubled callers can reach out anytime Your contact centre must be ready for this too

  11. Contact centres and their agents must be equipped with the necessary tools to aid customers, no matter what New technology has made this job much simpler. A combination of these tools, coupled with great training, and you are set for a successful contact centre

  12. About us Acefone delivers cloud-based communication services that ensure the total security of your business data Our hosted phone system services provide seamless communications, and CRM systems and help desk software integrations let you work from any corner of the world Visit: www.acefone.com/uk/ Call us: 0800-084-3663 (UK) 1888-859-0450 (US)

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