Reception – Under Marketing Management Student Services consists of the following support areas Student Services Office/

1. Student Services Reception – Under Marketing Management Student Services consists of the following support areas Student Services Office/International Office Additional Learning Support Careers and HE Centre Work Placement Office Student Centre and Student Union Counselling Health and First Aid Enrichment & Sports Tutorial Services Chaplaincy

2. Director of Student Services Director of Student Services - Jon Samson (Jess Wilson, maternity leave) Role:To ensure that all students at Brooklands College receive the highest standard of support and pastoral care in order to achieve success in their academic goals Oversee all Areas of Student Services Management of: • Resources • Quality • Budgets • Staffing • Communication Cross-College Policies • Child Protection & Vulnerable Adult Policy and Procedures • Safeguarding • Student Disciplinary Policy and Procedures

3. Reception Marketing and Reception Manager - Michelle Hollywood Reception and Switchboard staff Jackie Drawwater, Theresa Tek, Mary Moore Patricia Bonner, Pauline Merriman, Pauline Jones, Marie Harmer Responsibilities • Visitors • Switchboard & Fax • Post – Internal/External Incoming and outgoing • Security & Emergency Reporting & Procedures • Customer, Student & Staff queries and enquiries

4. Student Services Office Senior Administrator - Tracey Atkins Student Services Administrators Sharon Bosch, Karina Christoforidis, Geraldine Biffen, Karen Blaxall-Webb • Discretionary Learner Support Fund – Application based, Means tested • EMA/ALG Applications available • Information on Financial schemes available • Information on Travel costs/options/schemes available • Student and Staff Identity Card processing • Lost Property

5. Additional Learning Support ALS Manager: Jaswant Nagra Linda Thomas, Penny Choyce, Priya Lewis, Sessional Lecturers and Learning Support Assistants Martina Barnett,Jennie Bourne, Fiona Scott and Learning Support Assistants The Service offers support with: • Assignment work • Dyslexia/Dyspraxia • Hearing/Visual/Physical Impairment using specialist services Support is offered in these ways: • 1:1 or small group support with assignments • 1:1 in-class support • Support with form filling and CV writing • Modification of assignments or course material • Examination concessions are catered for

6. Careers & HE Centre, Locke King Building Weybridge by appointment with Reception at the Ashford campus Progression and Guidance Manager: Liz Lawrence Careers Advisors: Jacky Smith, Jennie Anderson, Rosie Jones UCAS Administrator: Jill Wilson Advice & Guidance Help with UCAS (University) and Student Finance applications Help with CV’s and job applications Help with interviews – ‘Mock interviews’ by appointment Reference materials: books, prospectuses and online information “Next Step” Careers advice for adults Careers Service

7. Student Support & Involvement Team • Lucy Evans – Student Support & Involvement Manager • Jo Lane – Enrichment Co-ordinator • Karen Griffiths –Pastoral Tutorial Co-ordinator • Rob Young – Student Involvement Officer • Ricky Zalman – Student Involvement Officer • Tony Wood – FESCO (Sports Coordinator)

8. Learner Voice • Course Representatives Scheme • Student Union Officers • Student Council Meetings • Learner Voice Week • Student Governors • Student Question Time • To get involved see Lucy in LO22 or Ricky and Rob at the Student Centres

9. Student Centre Ricky Zalman and Robert Young • Pool, games machines and informal meeting place • Social events • NUS Cards • Charity fundraising and volunteering • Course representative training sessions • Students Union Leadership Team and Student Elections

10. Enrichment and Sports Jo Lane Tony Wood • Sports activities and teams • A wide variety of Activities from Street Dance to Sign Language! • Contact Point –Enrichment Office LO22

11. Counselling Service Penny Dinning – College Counsellor - Lead Safeguarding Officer • Appointments can be made in the Student Services Office or Penny Dinning directly • Short-term Counselling • Bereavement Counselling • Safeguarding reporting • British Association for Counselling and Psychotherapy standards apply

12. Chaplaincy Rev Brian Prothero • Interdenominational approach • Prayer room

13. Tutorial Services Karen Griffiths: • Themed events each half term – Be Healthy Day, Volunteering Week etc. • Talks from visiting external speakers • Parents evenings Who is responsible for the following? • Reports • Absence Reporting and Follow up • Target Setting and Action Planning

14. Work Placement Office Dawn Knowles & Sally Bradbury Debbie Nicholls • Co-ordinate all work experience across College • Advice and Guidance on finding placements • All placements checked for relevance and Health and Safety • Maintain part time/full time student job boards • Carry out C.R.B applications for students