Listening
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LISTENING PowerPoint PPT Presentation


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LISTENING. Listening is the key to success Listening opens up new horizons. Listening is the key to learning Listening begets listening. Why do we listen?. To gain information To get feedback To participate in another’s story. To hear of their experiences and insights

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LISTENING

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Listening

LISTENING


Listening

  • Listening is the key to success

  • Listening opens up new horizons


Listening

  • Listening is the key to learning

  • Listening begets listening


Why do we listen

Why do we listen?

  • To gain information

  • To get feedback

  • To participate in

    another’s story


Listening

  • To hear of their experiences and insights

  • To be ‘in control’ (information is power)


Listening

  • To broaden our horizons, ie to learn

  • To create a relationship

  • To respect and value others


Listening

  • Listening is perhaps one of the most important skills we have, yet it is one of the least recognized.


A neglected skill

A neglected skill

  • Listening in fact is how we ourselves learn to speak.

  • Research reveals that although we spend so much of our time ‘listening’ we don’t necessarily remember all we’re told.


Listening

  • Shortly after a 10 minute oral presentation the average listener will have retained only half of what was said.


Listening

  • After 48 hours they are likely to remember only 10 percent!


Why don t we listen

Why don’t we listen?

  • 1.Selective listening


Listening

  • Sit still for about 5 minutes with your eyes shut. Concentrate on the things you can hear , and identify as many different sounds as you can. At the end of the 5 minutes make a list, independently, of these sounds. Finally, discuss the results with your partner. What conclusions?


Listening

  • Sounds which are considered unimportant are shut out. We concentrate primarily on what we think is important.


Listening

Go to the locker (no.252) at CST station. In the locker you will find a cash box which contains the following:

  • 50xRs500,

  • 50xRs100,

  • 50xRs50

    Please bring me half the money.


Listening

What is the number of the locker ???


Listening

Why do people listen selectively only to what they think is important?


Listening

Talking speed versus the speed of thought.


Listening

There is a considerable difference between the speed at which people talk and the speed at which they think ….


Listening

  • The average person speaks at about 125 words per minute…


Listening

  • An average persons thinking speed is in the range of 500 words per minute…


Listening

Results….

  • Daydream

  • Tune out

  • Mental ‘walk about’


Listening

  • You are the leader of the search party looking for a plane which has crashed in the wilderness. After searching the area for some time you eventually locate deep furrows made by the plane as it crash landed. Following the furrows you see the plane with its back broken lying partially submerged in the middle of the river. There is no obvious sign of life. You realise that there is no way you can carry the dead back to civilisation and you


Listening

must choose where to bury them. It would be easier to get them to the far bank but the ground is very rocky. To bring them to the near bank would be much more difficult because of the depth of the water and the speed of the current, but once on the bank the job would be relatively easier because the ground is soft.


On which side of the river would you bury the dead

On which side of the river would you bury the dead???


Lack of interest

Lack of interest

  • It bores you.

  • It doesn’t concern you.

  • You have other more important things on your mind- professional or personal.


Listening

Some cues:

  • Staring into the distance.

  • Sitting on the edge of the chair.

  • Moving towards the door

  • Packing the bag.

  • Saying ‘yes’ ‘no’ or nodding without conviction.


Beliefs and attitude

Beliefs and attitude


Listening

  • We all have opinions on a variety of issues.

  • We feel strongly about certain subjects

  • We value certain behaviors.


Listening

  • You tendnot to listen when your beliefs and attitudes are challenged or opposed .


Reactions to the speaker

Reactions to the speaker


Listening

Emerson once said...

“ What you are, sounds so loudly in my ears that I can’t hear what you say ”.


Listening

Some stumbling blocks-

  • Accent

  • Mannerism

  • Use of certain words


Our preconceptions

Our preconceptions


Listening

  • Hierarchy

  • Education

  • Profession

  • Social Status

  • Race

  • Age/Gender


The words we hear

The words we hear


Listening

  • Pet Phrases

  • Over repetition of words

  • Unfamiliar words

  • Jargons


Listening

English Language has nearly half a million words and an average person uses a tiny proportion, may be 3-4 thousand only.


Listening

A point worth remembering is that same words mean different things to different people.


Listening

A few of such words are –

. Call it a day

. Help

. Back ground

. Condition


Physical distractions

Physical Distractions


Listening

  • Noise

  • Dress

  • Physical background

  • Non-visibility of the speaker

  • Gestures


How we show we are not listening

How we show we are not listening…


Listening

. Turn-away

. Shuffle papers on your desk

. Put papers in your brief-case

. Have a glazed look


Listening

. Pick up a file and start reading

.Turn and talk to someone else

. Not respond to a question intentionally

. Continue to look at the monitor


Listening

At times signs of concentration, deep thought, comfort in the proceedings by leaning back in the chair, ….. may at times be construed as not listening.


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