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Faculty Senate February 17th, 2006

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Faculty Senate February 17th, 2006 Agenda IT Central Services Strategy Security Operations Active Project Email Issues and Solutions Office of CIO IT Services Strategic Planning iTech Regulatory and Security Compliance Strategic Planning Governance Process

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agenda
Agenda
  • IT Central Services
    • Strategy
    • Security
    • Operations
  • Active Project
  • Email Issues and Solutions
slide4

Office of CIO

IT Services

Strategic Planning

iTech

Regulatory and Security Compliance

strategic planning
Strategic Planning

Governance Process

www.usm.edu/itgovernance

Financial Planning & Budgets

Core Policies

Service Orientated Architecture

Academic / Research / Students / Admin

Compliance

slide7

Information Technology Services Provided at USM are Extensive

Athletics &

Intramurals

Alumni & Development

Power Generation

& Utilities

GCRL

Bookstore

4-H County Programs

Police

Clubs/Organizations

Online Education

, 

Performing

Arts

  • iTech Infrastructure
  • Software Applications
  • Hardware
  • Networking Connectivity
  • Data Management & Retention

Academic Administration

Newspapers &

Publications

Telecommunications

Academics

Grounds & Facilities

Management & Maintenance

Libraries

Housing &

Food Service

Medical Training,

Patient Care, &

Pharmacies

PublicAffairs

University Finance

Campus Banking

Super

Computing

Back Office

Administration

Research

  • The typical doctoral/research institution, can be thought of as a small city…the Univer”city”…a city that is involved in businesses of all kinds…from teaching to libraries to sports to research to construction, etc.
  • Consequently, the iTech infrastructure for USM is more extensive, costly, and requires significant resources to effectively manage and maintain. iTech is integrated and managed in a hybrid centralized/decentralized manner.
slide8

IT Governance

IT Central Architecture

www.usm.edu/itgovernance

slide9

Connected to Millions of Servers20 Plus Remote Sites134 Organizations20,000 Estimated Faculty, Staff, Students, other users

IT Central Services

Why Governance ?

Organizational Users

Students, Faculty

Departments

Colleges & Admin

Governance

University

ITManagement

External Customers / IHL /Parents

Planning

StudentComputing

AcademicComputing

AdminComputing

ResearchComputing

Policies & Standards

Operations

Security / Access

Funding & Resources

Desktop Computing

Network & Infrastructure

IT Functions

slide10

Quality is Process Refinement

iTech Services& Operations

Project Implementation

ITP Planning

- Funding- People- Security- Priorities- Governance- Interoperability

  • Detailed Analysis-Execution to Plan-Service Level Agreements

Service Baseline SupportHelpDeskNetworksPhonesTech Support

slide11

Here is the number of computers that are on inventory and the cost.

    • 7,641 computers ==== $16,695,571.59
  • Computers the University has purchased since July 2004 to July 05 1069 === $2,163,265.27*.
slide12

WEB

Committee

Distance

Education

Committee

IT Academic &

Staff

Advisory

Council

Customer

Service

Council

Policy &

Compliance

Council

President

President

President

President

President

iTech Governance Flow

Council looks at the Faulty, Staff, and Students Technology Needs

IT Board

of Directors

President

Academic Listservs Ad Astra

Contracts & Grants Module SOAR Financials Upgrade

University Knowledge Plan Labs

Council looks at business process, data integration & Security

IT Advisory

Council

President

Compliance –HIPPA / Sarbanes Oxley

Security Policies

Council looks at technology service providers

Council will focus on the strategic perspective and coordination for all technology initiatives. This Council will provide technology proposals for approval to the IT Board of Directors. This Council will direct the efforts of other technology councils to ensure consistency throughout the University

Service Level Agreements

Client Surveys

slide14

Security

44% of all identity threats occur at Universities

Communications Assistance for Law Enforcement Act (CALEA),

Higher education challenges Federal wiretapping regs

The federal government wants colleges and universities to spend approximately $7 billion to update their computer systems so that the feds can have remote access to the systems for surveillance purposes.

Mississippi Public Records Act

slide16

Current Projects

Wireless Upgrade UPK – University Knowledge InitiativeSingle Log on

Governance Process RefinementInformation Technology PlanningEnterprise Project Management SystemCISCO Project

wireless upgrade project milestones
Wireless Upgrade Project Milestones

Phase 1: Pilot of 4 residence halls 100% Complete

  • Site surveys complete (BCI)
  • Wiring complete (Spectrum)
  • Access points installed (iTech)
  • Stage, Configure, Deploy, Troubleshoot complete (iTech)

Phase 2: Remaining residence halls 75% complete

  • Site surveys complete (BCI)
  • Wiring almost half complete (Spectrum)
  • Stage, Configure, Deploy, Troubleshoot 50% complete (iTech)

Phase 3: 38 Academic and Administrative buildings on the Hattiesburg campus 30% complete

  • Almost half of site surveys complete (BCI)
  • Cabling begun (Spectrum) 0%
slide19

Email

Situation:

Latency – issues

January 16th – 20th

January 30 –Feb 7th

Lessons Learned – Communication with Faculty, Staff, and Students

slide20

Internet

DNS

Round Robin

Volume Increase Pre K 50,000 Post K 200,000 day

Cache ServersSpam CheckImproper loading

SPAM

Mai Server

Hard drive I/O Limitation

Can not connect to the Server !

slide21

Internet

DNS

SPAM

Fiber

Mai Server

SAN Storage

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