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31.THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSES

31.THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSES

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31.THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSES

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  1. THE IMPACT OF CLOUD SERVICE MODELS ON BUSINESS PROCESSES

  2. What’s the Next Step? • Expectations from business processes systems have evolved significantly. • Better and faster online experience expected.

  3. Business Processes, Service Models & Delivery Models • Business processes - how work gets done? • Supported by applications that manage information content and perform transactions. • Supported by a platform and infrastructure that provide storage, processing, and communications. • Cloud computing enables businesses to create and use services on demand, through cloud SaaS, PaaS, and IaaS.

  4. What Types of Processes Are Candidates for Cloud Computing? • Commoditized support processes (e-mail, storage, HR) • Un-automated collaborative support processes • Common industry processes • Regulatory/compliance processes • Knowledge-intensive processes • Analytic processes

  5. Competencies Needed to Improve Business Processes in the Cloud • Business Process Visibility: • Shared and relevant process view across business and IT, partners, suppliers, on-premises and off-premises solutions • Business Process Monitoring and Measurement: • BAM, dashboards, establishing KPIs to monitor business outcome and SLAs • Process-Aware Infrastructure: • Process-centric integration backbone for instrumenting business processes and for managing change across process artifacts — both for on-premises and off-premises solutions • Sourcing: • Vendor management, aligning SLAs to desired business outcomes, understanding of sourcing options, contract models, and payment models • Global-Class Computing and Social Networking: • Mastery of Web 2.0 technologies, governance policies for integrating business user mashups into core business processes, identification of critical knowledge-based and collaborative processes inside and outside of the enterprise

  6. Cloud Benefits • Maintains investment and leverage the value in legacy systems • Enables the automation of processes across the entire organization and externally with partners and customers • Provides business managers now have direct control of applications • Facilitates process improvement and the creation of new processes • Improves communication between business and IT. • Provides real-time monitoring and management of business processes 

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