Dispute Resolution and Conflict Management. Human Capital Conference. Pete Swanson Carr Swanson & Randolph, LLC March 14, 2005. Learning Objectives. Identify how style impacts behaviors, Learn approaches for dealing with divergent styles.
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Human Capital Conference
Carr Swanson & Randolph, LLC
March 14, 2005
Identify how style impacts behaviors,
Learn approaches for dealing with divergent styles
P a supervisor? eople
The a supervisor? Tank
TheWhiner10 Classic Problem Types
Adapted from Dealing With People You Can’t Stand, Dr. Rick Brinkman & Dr. Rick Kirschner
Take responsibility -- know when it happens a supervisor?
Tell people what is happening with you -- they will help
Acknowledge the negative chatter in your head -- it is not about you!
Check your, and others, assumptions
Emotionally Detach! Don’t identify with the situation or take it as an attackChoices for Defensive Behavior