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Wednesday General Session. Eric Shepherd. Agenda. Welcome Logistics Questionmark’s teams at the conference Introductions of Questionmark staff Introduce to each other Introduction to our conference Introductions to our panel presenting case studies .

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Wednesday General Session

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Wednesday general session l.jpg

Wednesday General Session

Eric Shepherd

© Copyright Question Mark Corporation 1999 - 2003


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Agenda

  • Welcome

  • Logistics

  • Questionmark’s teams at the conference

  • Introductions of Questionmark staff

  • Introduce to each other

  • Introduction to our conference

  • Introductions to our panel presenting case studies

© Copyright Question Mark Corporation 1999, 2003


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Questionmark’s teams at the conference

  • Customer Service, Managers and Executives

    • Check in with you on how we are doing

  • Technical support

    • Help you with technical questions on existing products

  • Developers:

    • Input on workflow and blueprinting

  • Logistics and support team

    • Ensure you are comfortable

© Copyright Question Mark Corporation 1999, 2003


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Introductions of Questionmark staff- This is NOT a test

  • John Kleeman, Chairman

  • Geoff Wood, Customer Service Manager

  • Kay Fair, Technical Services Manager

  • Joan Phaup, Public Relations

  • Paul Roberts, Technical Architect and Coach

  • Jeff Place, Account Manager

  • Rick Ault , Technical Support

  • Martin Belton, Sales and Marketing

  • Wesley Cloven, Technical Support

  • Michelle Issing, Logistics Support

  • Rafael Lami Dozo, Latin American Business

  • Amy Lederer, Logistics Support

  • Clare Livezey, Support Services Manager

  • Laurence Mee, Developer

  • Torie Stradford, Customer Care Specialist

© Copyright Question Mark Corporation 1999, 2003


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Introduce yourself to each other

  • Stand up, and stretch your legs

  • Stretch your arm out to the person to your right

  • Introduce yourself and your organization

  • Then quickly stretch your arm out to the person to your left and introduce yourself

  • Find out who has traveled the farthest to be here

  • You are going to be friends so you might as well start now

© Copyright Question Mark Corporation 1999, 2003


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Introduction to our conference

  • Case Studies

    • Learn from others

    • Best practice guidance

  • Learning Café

    • Training with the Techs

    • Learn from Questionmark techs

  • Experts Online

    • Learn from our partners

  • Social events

    • Learn form each other

    • Enjoy yourself!

© Copyright Question Mark Corporation 1999, 2003


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Our Case Study panel

  • Citigroup

  • Citogroep

  • ECABO

  • JP Morgan Chase

  • Kirkwood Community College

  • Lucent

  • Thomas Edison State College

  • Walgreens

© Copyright Question Mark Corporation 1999, 2003


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Citigroup- Information about organization

  • Citibank’s U.S. Retail Banking system

  • Over 21,000 potential users

  • Locations in 11 states in 3 time zones

  • Recently doubled our number of branch locations

  • 30+ assessments have been taken over 13,000 times between 1 Aug - 31 Dec ‘02

© Copyright Question Mark Corporation 1999, 2003


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Citigroup- Their use of Perception

  • Used in conjunction with other Citibank organizations on one server.

  • Use Perception Integration Protocol (PIP) to export grade info to Training Server.

  • Used for Level 1 Evaluations, Level 2 Tests, and Level 3 Behavioral Analysis

© Copyright Question Mark Corporation 1999, 2003


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Citogroep- Information about organization

  • Based in The Netherlands (Europe)

  • Testing and measurement company

  • Netherlands equivalent of ETS

  • Dedicated to serving the needs of educational institutions, governmental bodies and private organisations

  • Dutch National Institute for Educational Measurement

  • Non governmental – non profit organization

  • ± 600 employees

  • http://www.citogroep.nl

© Copyright Question Mark Corporation 1999, 2003


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Citogroep- Their use of Perception

  • Creative question types

    • Improved interface for MC and MR

    • Stop video question

    • Calculator question

    • Dragging image question

    • Embedded HTML question

    • Copy answer question pair

    • Several Help solutions

  • Focused on competention testing.

  • Added functionality to QMP.

  • QxQ mode, Internet Explorer, ActiveX, JavaScript.

© Copyright Question Mark Corporation 1999, 2003


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ECABO- Information about organization

  • Web based testing portal LOB HTV/ECABO

  • Responsible for attainment targets for examinations in senior secondary vocational education for:

    • secretarial work, company administration, commercial work, logistics

    • automation, legal work, information services, security.

    • food, catering, tourism

  • ECABO and LOB HTV provide the targets for examination for all educational institutes in the Netherlands

  • ECABO recruits and approves apprenticeship businesses for professional practice training and for 92.000 students. LOB HTV for 40.000 students

  • Leading in building a web based testing portal based on Questionmark Perception

  • Web based portal is scalable for all educational institutes: in secondary education over 450.000 students in 46 schools

© Copyright Question Mark Corporation 1999, 2003


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ECABO- Their use of Perception

  • Largest testing platform for vocational education in the Netherlands

  • Everything Browser based.

    • Sit and enjoy for our clients

  • Double topic structure for maximum flexibility

  • Large scale

    • management

      • 70 server installations

      • up to 450.000 participants

      • 46 schools

    • amount of tests

      • up to 18.000.000 pro year

© Copyright Question Mark Corporation 1999, 2003


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JP Morgan Chase/Intellinex- Information about organization

  • Global financial services company with operations in 59 countries

  • Over 100,000 employees

  • Five distinct lines of business

  • One LMS for the entire firm

  • 400,000 training attendees for both elearning and ILT offerings

  • Organizational Facts on Intellinex

    • An Ernst & Young Learning Enterprise

    • Designs, Builds, and Operates Customized Learning Solutions that Drive

    • Business Performance

© Copyright Question Mark Corporation 1999, 2003


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JP Morgan Chase- Their use of Perception

  • Partnership with LMS/Consulting Vendor (Intellinex)

  • Robust content sharing process among 50 authors

  • Robust operational processes appropriate for 12 distinct Questionmark teams

© Copyright Question Mark Corporation 1999, 2003


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Kirkwood Community College- Information about organization

  • With an enrollment of 14,000, Kirkwood is the 3rd largest school in Iowa, offering over 100 career & transfer programs

  • One of the 19 charter members of the League for Innovation in the Community College & one of the League’s 12 Vanguard Learning Colleges

  • Recognized as “Community College of the Year” 2000-2001 by the National Alliance for Business

  • One of only three community colleges in the US accredited by the Learning Resources Network (LERN)

  • Recipient of $3 million NSF agriculture grant for the “AgKnowledge” Center to develop innovative methods to teach agriculture science (Perception will be the assessment tool)

© Copyright Question Mark Corporation 1999, 2003


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Kirkwood Community College- Their use of Perception

  • Help educators face the challenge of developing a culture of evidence, representing a significant departure from traditions of justification by anecdote, and recognize the power & value of data driven decision making

  • Help meet the need for continuous flow of accurate information on student learning, to bridge the gaps, sometimes considerable ones, between what was taught and what has been learned to improve performance

  • Help move faculty from a classroom assessment model to a classroom research model & establish institutionally recognized groups engaged in continuing intellectual exploration of research on teaching and its application in the classroom

© Copyright Question Mark Corporation 1999, 2003


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Lucent- Information about organization

  • Global

  • Design and deliver information products and training

  • Bell Labs

  • Offer instructor-led & self-paced training

  • Training center in Altamonte Springs, Florida contains state-of-the-art telecommunications equipment & technologies

© Copyright Question Mark Corporation 1999, 2003


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Lucent- Their use of Perception

  • Perception is used via our LMS

  • Converted legacy tests easily into Perception with a great cost savings

  • Have over 250 active tests, with over 8,000 individual tests given in 11 months.

© Copyright Question Mark Corporation 1999, 2003


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Thomas Edison State College- Information about organization

  • TESC is a state college specializing in distance education

  • Degrees: associate, baccalaureate, masters

  • Students are working adults

  • Average age is 37 years

  • 54% reside in New Jersey

© Copyright Question Mark Corporation 1999, 2003


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Thomas Edison State College- Their use of Perception

  • e-Packs composed to two elements:

    • Final exam – solely determines course grade

    • Chapter Quizzes – no credit, learning tool only

  • Quiz feedback includes context sensitive links to subject matter web sties

  • Quiz items rotated randomly within topic clusters

  • © Copyright Question Mark Corporation 1999, 2003


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    Walgreens- Information about organization

    • As of Dec. 31, 2002, Walgreens operated 3,950 stores in 43 states and Puerto Rico

      • 2,967 with drive-thru pharmacies

      • 3,861 with 1-hour photofinishing

      • 971 open 24 hours

    • Sales reached $28.7 billion in fiscal 2002 making Walgreens the nation's largest drugstore chain and 11th largest retailer

    • If you have a pain there is a Walgreens up the street!

    © Copyright Question Mark Corporation 1999, 2003


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    Walgreens- Their use of Perception

    • 25 practice sessions in Questionmark

    • 32 test sessions in Questionmark

      • Timed Skill Drill sessions

      • Graphics included in sessions

    • 26,784 assessment started in December 2002

    © Copyright Question Mark Corporation 1999, 2003


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    Questions and Answers

    © Copyright Question Mark Corporation 1999, 2003


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    Today’s Presentations

    © Copyright Question Mark Corporation 1999, 2003


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    Hotel Orientation – 1st Floor Ballroom

    © Copyright Question Mark Corporation 1999, 2003


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    Hotel Orientation – 2nd Floor

    Sessions

    Private Demos

    Sessions

    Email

    © Copyright Question Mark Corporation 1999, 2003


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    Housekeeping Issues

    • Michelle Issing

    © Copyright Question Mark Corporation 1999, 2003


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