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Unifying & Simplifying Enterprise Communication. Unified Communications. e sna technologies inc. OEM Presentation. Esnatech History and Background. Established in 1989 in Toronto Canada as local messaging & IVR developer

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esnatech history and background
Esnatech History and Background
  • Established in 1989 in Toronto Canada as local messaging & IVR developer
  • Privately held software company with over 50 employees and 3 regional sales and development offices in the United states and Russia
  • 1995 Launch 1st Windows based CTI based voice mail platform..Telephony OfficeLinX
  • 1999 launch e-LinX, HTML based voice mail solution for the Microsoft Small Business Server
  • 2000 & 2001 esna ranked number 5 & 4 in the industry for enterprise UM sales and deployments
  • 2002 sign global OEM with Active voice for Seven Speech platform and European Voice mail
  • 2002/2003 Esna Signs Mitel networks, & EADS Telecom as international OEM partner for Unified messaging solution
  • 2006 Launch globally with AASTRA Telecom
  • 2007 Launch Voice Mobility (VMY:TSX) to global OEM agreement
  • Over 100,000 ports sold world wide of the Telephony OfficeLinX platform in over 28 different countries worldwide
what we do
What we do……

VALUE

Support center

Professional Services

Develop Custom OEM solutions

Private label Messaging solutions

Sell PC based messaging solutions to VARS worldwide

1992

1996

2001

2002

2007

2005

value chain
Value Chain

Software Development

Unified

Communication

Solutions!

Software & Turnkey

platforms

End Users

Project Management

Application Development

Original Equipment Manufacturers

Product Management

Sales Engineering

Resellers & Technology Partners

Professional Services

QC & Verification

core competencies
Core Competencies

Project management

Product management

Professional Services

Support

System integration

Innovation

Engineering

Development

solutions
Solutions
  • Esnatech provides enterprise communications applications to address needs for productivity through:
    • Mobility / presence management solutions
    • Unified communications solutions (email, voice mail, telephony within Groupware and CRM solutions)
      • Voice Processing solutions
      • Unified Messaging solutions
      • Speech enabled Mobility servers
      • Fax solutions
      • CTI/Presence platforms
      • Secure messaging solutions
      • Emergency broadcasting platforms
      • Disaster Recovery and High availability solutions
markets
Canada & United States

Mexico

Latin America

EMEA

ASIA Pacific

Markets
executive team 5 decades of experience in the industry
Executive Team 5 decades of experience in the industry
  • CEO – Mohammad Nezarati
    • Founder, Acting CTO
  • VP Sales & Marketing
  • Davide Petramala
    • Joined Esna 1993
  • VP Operations
  • Mehdi Nezarati
    • Joined Esna 1992
  • Director Engineering Arno Ermarkaryan
    • Joined Esna 2002
  • CFO
  • Anthony E. Burt, CA
    • Joined Esna 1999

CONFIDENTIAL

esna tech s uc platform
Esna Tech’s UC Platform

MS Exchange 2000/2003/2007

Lotus Dominos

Novell GroupWise

IMAP servers

GroupWare Services

POP3IMAPWIFISIPDTMFSpeech

HTTP

HTTPS

WAP

XML

Esnatech UC Services

SIP

SOA

IMAP

BEA EIP

MS Sharepoint

IBM WebSphere

Enterprise Portals

Universal Access Gateway to Content

Microsoft CRM, Oracle, Salesforce.com, Frontpage, ACT, SAP, Netsuite, Binnacle

Business Applications

uc server architecture overview continued
UC Server Architecture Overview (continued)

UC Services

Windows Desktop

LDAP Active Directory

Database (Sybase)

Outlook, Lotus Notes, GroupWise

Mail Server:Exchange, Dominos, GroupWise, IMAP

License Manager

Database Access Component (EEAM)

Mobile Device: J2ME, BlackBerry, Windows

Client Gateway Services (UMST)

SMTP Server/IMAP POP 3 Access

Directory Gateway Services (LDAP)

Mail Server Gateway Services (TSE)

Web Gateway Services: HTML, WML, IMAP, POP

Admin Tool

Reporting Tool

Utility Services

SMS Connector

CRM, Other DB: Salesforce, SQL Server, Custom Access

Client DB, CRM

Voice Server, FAX Server, IVR Engine

WWW

Telephony Gateway Component (EEVoice) Voice, Fax, CTI Services

WAP

Speech Services: Nuance ASR/TTS

CTI Services:CSTA/MITAI/TAPI/SIP

IMAP/POP

IP Access:SIP/TAPI/MITAI/VTI

TDM Access:Dialogic/Audiocodes

Live Communication Server

Desk Phone XML

IP PBX:SIP/3Com/Avaya

IP Access:SIP/TAPI/MITAI/VTI

PBX CTI Stream:

SIP-CSTA/ TAPI/CSTA/MITAI

ClientApplications

Back OfficeApplications

Telephony Infrastructure

esna s uc clients and gateways
Esna’s UC Clients and Gateways

Desktop Client

Mobile Client

  • Primary user interface to UC system
  • Access to all user preferences and communication workflows
  • Available for MS Windows 2000, XP, Vista
  • Standard plugins for MS Outlook, Lotus Dominos, Novell GroupWise, MS Office Communicator, MS Live Messenger
  • Secondary user interface to UC system
  • Level of access is comparable to the desktop client
  • Available for RIM, Palm, Symbian, Window Mobile & Pocket PC, and other J2ME mobile phones and devices
  • Integrated with Esna’s LanTalk IM client
  • Access to consolidated inbox, presence, contacts, etc.

Web Access

Speech Access

  • Access to core functionality of desktop client
  • Useful when away from primary computer
  • Accessible from any standard web browser using any operating systems: Windows, Apple, Linux, Unix, etc.
  • Ability to browse consolidated inbox
  • Ability to modify presence
  • Provides access from any telephone, any where
  • Provides easy access to communication systems while driving or when computer access or mobile connectivity is limited
  • Voice recognition provides seamless navigation
  • Ability to browse consolidate inbox using TTS technology
  • Ability to browse contacts and initiate new calls
pbx connectivity
PBX Connectivity
  • Works with any TDM or IP telephony environment
    • Analog, Digital, T1/E1 Qsig, SIP, TAPI.Wave, CSTA

Analog/T1/E1/Digital.SMDI

SIP

SIP

SIP/ TAPI.WAV

centralized um non networked pbx
Centralized UM-NON networked PBX
  • Same PBX type
    • Talk SIP to each node

SIP

SIP

SIP

SIP node 1

SIP node 2

SIP node 3

Data center

centralized um non networked pbx14
Centralized UM-NON networked PBX
  • Same PBX type
    • Talk SIP to each node

TAPI.Wave

TAPI.Wave

TAPI.Wave

Tapi.wave node 1

Tapi.wave node 2

Tapi.wave node 3

Data center

centralized um non networked pbx15
Centralized UM-Non-networked PBX
  • Different PBX’s
    • Define PBX Nodes
    • Talk SIP to each node
    • Each node has dedicated Gateway or Native SIP

SIP

Analog

T1/E1

SIP node 1

SIP node 2

SIP node 3

Data center

centralized um networked pbx
Centralized UM-networked PBX
  • Centralized Messaging
    • Connected to Primary PBX
    • See other nodes and extensions through PBX networking

SIP

Data center

single server configuration
EEAM – Sybase Database

IMAP4 – Basic UM IMAP Pointers

POP3

UMST – UC Client Manager

VPIM – Networking Services

Web Server – WebClient / Web Report

IMAP TSE – Advanced UM

ASR

TTS

CTI & SMDI Link

Single Server Configuration

E-mail Server

End User

CO

LAN

SMDI Link

Voice Server

multiple servers redundancy
EEAM – Mobilink Server

IMAP4 – Basic UM IMAP Pointers

POP3

UMST – UC Client Manager

VPIM – Networking Services

Web Server – WebClient / Web Report

IMAP TSE – Advanced UM

Multiple servers – Redundancy

CO

Voice Server 1

Voice Server 2

SMDI Link

Sybase Mobilink Client 1

ASR

TTS

CTI Server / Client

SMDI Service

Sybase Mobilink Client 2

ASR

TTS

CTI Client

SMDI Service

LAN

DB / File Server

Web Server

Optional

IMAP TSE

Optional

E-mail Servers

Network-Attached Storage - NAS

redundancy synchronization process

Sybase Mobilink Client 1

Message Files 1

Redundancy – Synchronization Process

CO

Voice

Server 2

Voice

Server 1

Sybase Mobilink Client 2

Message Files 2

LAN

Mobilink

Server

  • Using Mobilink we will have an identical database in 3 different locations.
  • Mobilink is a separate component and it is license per connection
  • Non UM users will have their messages stored in 2 locations. (Voice Server X and File Server)
  • The architecture will guarantee 100% Uptime for Voice Services. (CO Dependent)
  • All messages are globally unique

DB / File

Server

NAS

Message Files 1&2

what if scenarios

Sybase Mobilink Client 1

Message Files 1

What if... scenarios

CO

Voice

Server 2

Voice

Server 1

  • Incoming traffic has to be redirected to Voice Server 1
  • Database info is still available from any of the Sybase points of access
  • Second point of storage for Messages become active
  • Voice access and other Services are still available

Sybase Mobilink Client 2

Message Files 1

LAN

Mobilink

Server

DB / File

Server

NAS

recovering synchonization

Sybase Mobilink Client 1

Message Files 1

Recovering Synchonization

CO

Voice

Server 2

Voice

Server 1

  • Mobilink will re-synchonize the dabatases
  • Message syncronization process starts

LAN

Mobilink

Server

DB / File

Server

NAS

redundancy scalability
Redundancy & Scalability
  • Multiple Voice Server Administration
  • Allows for allocation of a single License over multiple servers
scalability
Some specifications

30,000 users (business rules apply)

288 ports

Minimum configuration involves 3 PCs

Distribuited Licensing

Break Points for Services

Web > 10.000 users per server

IMAPTSE > 5000 users per server

Some Business Rules

Private subnet for security and traffic control purposes

High availability rather than fully redudant

MWI only available for Voice and Fax messages.

Scalability
um services
IMAPTSE is a gateway that is used to provide a single data store for both email and voice messages. Through unifying these stores, this allows the user to have a single access point for all their communication information. Delivers the following benefits:

Message managementSingle message store, or integrated Message store

Secure wireless messagingSecure UM client for Finance and secure environments

GroupWare Interoperability MS exchange 2000/2003/2007/ Lotus Domino 6.5-8.0/GroupWise 6.5 and above

Unified Messaging Services:

Access to all messages in E-mail Secure Wireless Messaging

UM Services
directory integration

LDAP Integration:

Integrate Directories with LDAP Environment

Directory integration

The LDAP importer utility is installed automatically on the Telephony OfficeLinX enterprise UC system, and is used as a deployment tool that enables an existing LDAP directory (Active Directory) to be imported and selectively replicated to the voice server. This process allows the installers to quickly create voicemail users in large enterprise installs.

Directories supported:

IPlanet Active Directory

Novell Lotus Dominos

desktop client and email plugin
Set the user’s current or planned presence

Integrated click-to-call capability using any phone

Esna’s integrated messenger including broadcast functionality to IM entire group

Access to Esna’s full UC client to change preferences and workflows

Consolidated inbox showing emails, voicemail, faxes, IMs, etc.

Outlook plugin pictured (right)

Similar plugin available for Lotus Dominos and Novell GroupWise

Desktop Client and Email Plugin

1

3

2

5

4

1

mobile client
The mobile client provides many of the features of the desktop client

Menu provides access to functionality embodied in Esna’s directory application

The mobile client includes LanTalk (Esna’s integrated IM client)

Ability to change location and presence setting though mobile device

Includes advanced features like the ability to be notified when a colleague is off the phone

Provides live phone status of workgroups

Can interoperate with any softphone or wireless softphone

RIM client pictured (left)

Similar clients available for Palm, Symbian, Window Mobile & Pocket PC, and other J2ME mobile phones and devices

Mobile Client

1

2

3

4

5

office communicator plugin
Shows current presence indicator

Enables a simplified inbox view that allows the user to respond to new emails, VMs or faxes, turns Communicator into a voice mail client

Message preview pane (Note: for voicemails, user can directly play the audio through the preview pane)

plugin seamlessly integrate into the Office Communicator user interface through tabs

Right-click enables easy click-to-call and IM functionality to respond to messages

History tab shows a log of recent communications

Greetings tab allows user to change current presence and message

Office Communicator plugin pictured (left)

Similar plugins available Skype, Window Live Messenger

Plugins under development for Yahoo! Messenger and GoogleTalk

Office Communicator Plugin

1

4

2

5

7

6

3

4

3

advanced desktop client feature bluetooth enabled presence
Enable or disable bluetooth presence

Establish device to be monitored (cell phone, PDA, etc.)

Establish presence setting when in / out of range

Set detailed presence and communication routing parameters

Advanced Desktop Client Feature: Bluetooth Enabled-Presence

1

2

3

4

3

thin client for wireless access

WAP Gateway:

Wireless access through any WAP Browser - Cell phones, PDA’s

Thin client for wireless access

The Telephony OfficeLinX™ Unified Communication platform offers aWireless Application Protocol (WAP)interface to their WebClient that is fully synchronized with the enterprise edition GroupWare solution.

  • The current WAP Client offers the following functionality:
  • Login/Logout
  • Check messages
  • Reply /Forward/ Delete / Create messages
  • Search/Create folders
  • Change status
  • Add/Set phone address
  • Add notification numbers and addresses
  • Schedule notification
  • Send a text message (SMS) to other user
text to speech integration

Text to Speech (TTS):

Access Text & e-mail via any Phone with TTS Playback

Text to Speech integration
  • The most powerful argument for using TTS technologyin the telecom world is the advantage of reducing costs and expediting development by supplanting human recordings. By using TTS prompts, an organization can reduce staffing requirements while improving the speed and quality of customer service. The RealSpeak engine delivers high quality audio for reading back text and e-mail over the phone. Messages can be read back as a voice message and users can reply to e-mails by simply recording a response.
  • Highly scalable
  • Excellent audio quality
  • Multilingual capabilities for text to voice playback
speech recognition

Automatic Speech Recognition (ASR)

Speech-enabled Corporate Directories and Data Access with ASR

Speech recognition

Telephony Office-LinXASR module uses advanced Speech Recognition technology provided by Nuance®. An industry leader in Speech Recognition, Nuance deploys the largest number of speech-enabled systems around the world.

Speech-enabled automated attendant and company directory, based on the Industry leading Nuance® 8.5 Speech Engine

Speech access to both personal contacts and corporate directories

Speech enabled IVR services

uc server architecture overview
Highly modular solution

UC services can be enabled / disabled individually

Easy to customize based on customer needs

Deployable on a single server or on a cluster of servers

Primary Server Components

Communication system abstractions (wrappers)

UC engines / services

Relational databases

Technical libraries

Unparalleled Interoperability

More than 100 different PBXs from all major vendors: Cisco, Nortel, Alcatel, Siemens, Avaya, NEC, 3com, etc.

Integrated IP telephony support: SIP, TAPI, CSTA, SIP-CSTA

Out of the box connectors to enterprise applications: Salesforce.com. MS CRM, MS Outlook, Goldmine, Act, etc.

All major email platforms: Microsoft, IBM, Novell, any IMAP-compliant platform

Databases: Sybase, MS SQL, MySQL, Oracle, any other SQL database

3rd party technology: ASR, TTS, Fax

UC Server Architecture Overview
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