Chapter 7
Download
1 / 25

Chapter 7 - PowerPoint PPT Presentation


  • 201 Views
  • Uploaded on

Chapter 7. Shopping and ORM Solutions. Agenda. Online Shopping Electronic Software Distribution Configurator Tools Operational Resources Management Pricing on Internet. Online Shopping. Business requirements Setting up consideration Tracking customers Process orders Administration

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Chapter 7' - Michelle


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Chapter 7 l.jpg

Chapter 7

Shopping and ORM Solutions


Agenda l.jpg
Agenda

  • Online Shopping

  • Electronic Software Distribution

  • Configurator Tools

  • Operational Resources Management

  • Pricing on Internet


Online shopping l.jpg
Online Shopping

  • Business requirements

  • Setting up consideration

  • Tracking customers

  • Process orders

  • Administration

  • Software feature

  • Software selection


Business requirements l.jpg
Business Requirements

  • Select products

  • Proper image of the online shop

  • Cross-selling and cross-promotion

  • Implementing method

    • In house

    • Outsourcing

    • ISP hosting


Setting up consideration l.jpg
Setting Up Consideration

  • Competent employees

  • Tracking customer

  • Proper logistics partner and bank

  • Software selection

  • Additional features

    • Auto-responder

    • Chat room

    • Newsgroup

    • Automatic search engine

    • configurator


Tracking customers l.jpg
Tracking Customers

  • Basic authentication

    • Login and password

  • Cookies

  • Domain name

  • IP address

  • Personalized URLs

  • Strong authentication

    • Digital certificates


Process order l.jpg
Process Order

  • Shopping basket

    • Add and delete items

    • Change amount

  • Order method

    • Web page

    • E-mail

    • Fax

    • Telephone

    • Normal mail


Process order8 l.jpg
Process Order

  • Payment System

    • Security for credit card: secure socket layer (SSL) and secure electronic transaction (SET)

    • Paper and electronic cheques

    • Invoice

    • Cash on demand

  • Automatic acknowledgements

    • E-mail

    • Fax


Process order9 l.jpg
Process Order

  • Discount calculation

  • Tracking

    • Order status

    • Customer feedback


Administration l.jpg
Administration

  • Update product & price

    • Online

    • Off line

  • Database integration

    • Entire buying process

    • Marketing research

    • Inventory management

  • Availability

    • Peak time

  • Prioritization

    • Customers


Software feature l.jpg
Software Feature

  • Database

  • Shopping basket

  • Order and payment process

  • Payment

  • Reporting

  • Search engine

  • Web design templates

  • Terms and conditions

  • Interfaces

    • Existing databases

    • Enterprise and legacy applications


Software selection l.jpg
Software Selection

  • Criteria

    • Type: hosting or product

    • Platform

    • Price

    • Feature

    • Others?

  • Product

    • HP Emporium

    • IBM Net.Commerce

    • Microsoft Commerce Server


Agenda13 l.jpg
Agenda

  • Online Shopping

  • Electronic Software Distribution

  • Configurator Tools

  • Operational Resources Management

  • Pricing on Internet


Electronic software distribution l.jpg
Electronic Software Distribution

  • Benefit

  • Problem & strategy


Benefit l.jpg
Benefit

  • Reduce cost

    • Shipping

    • Duplication

    • Delivery

    • Inventory

  • Flexible pricing strategy

    • Concurrent licenses: database management systems

    • Licensed periods: shareware or tryware or digital certificates

    • Licensed session or time: hotel installation


Problem strategy l.jpg
Problem & Strategy

  • Pirating

  • Digital infrastructure strategy

    • Compression format (FlashPix)

    • Copy prevention (cSafe)

    • Devices (ImageLock)

  • Implementing consideration

    • Easy to use (no. of installation, updating)

    • No additional hardware


Agenda17 l.jpg
Agenda

  • Online Shopping

  • Electronic Software Distribution

  • Configurator Tools

  • Operational Resources Management

  • Pricing on Internet


Configurator tools l.jpg
Configurator Tools

  • Help customer to configure the desired product

  • Benefits

    • Reduce technical people in pre-sales and sales

    • Reduce the return rate

    • Reduce time requirement

  • Products

    • BT Squared Technologies

    • Trilogy


Agenda19 l.jpg
Agenda

  • Online Shopping

  • Electronic Software Distribution

  • Configurator Tools

  • Operational Resources Management

  • Pricing on Internet


Operational resource management l.jpg
Operational Resource Management

  • Digitizing the paper based operational resource management

  • Benefits

    • Reduce transaction cost and price

    • Track order

    • Centralized control

  • Features

    • Administration tool: non technical person

    • Catalogue support: multiple suppliers

    • Search engine

    • Enterprise integration

    • Localization: price and product

    • Reporting

    • Workflow


Operational resource management21 l.jpg
Operational Resource Management

  • Products

    • Commerce Chain by Commerce One

    • Netscape CommerceXpert


Agenda22 l.jpg
Agenda

  • Online Shopping

  • Electronic Software Distribution

  • Configurator Tools

  • Operational Resources Management

  • Pricing on Internet


Pricing on internet l.jpg
Pricing on Internet

  • Advertising pays the product

  • Buyer’s willingness to pay

  • Transaction costs based billing


Slide24 l.jpg


Points to remember l.jpg
Points to Remember improve operation efficiency?

  • Online Shopping

  • Electronic Software Distribution

  • Configurator Tools

  • Operational Resources Management

  • Pricing on Internet


ad