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United Parcel Service. Prepared by BC Inc. Michelle Gluss Kristin Korzekwa Janae Sickmeier Benjamin Ziska. Introduction. Company Information Competitive Advantage UPS Delivery Process Recommendations . $29.8 billion in revenue (2000) 15.8 million daily package deliveries

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United Parcel Service

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United Parcel Service

Prepared by

BC Inc.

Michelle Gluss

Kristin Korzekwa

Janae Sickmeier

Benjamin Ziska


Introduction

  • Company Information

  • Competitive Advantage

  • UPS Delivery Process

  • Recommendations


$29.8 billion in revenue (2000)

15.8 million daily package deliveries

152,500 vehicles on the road every day, 238 jets, 384-chartered aircrafts

1,333 domestic flights

1,301 international flights

1,748 facilities with 368,000 employees

Serving 265 countries

Since 1984, have served every address in U.S.

UPS website

Receiving 40 m hits per day

Company Information


MAXI Code

Honey comb symbol containing tracking information

Hand Scanner

Increases efficiency

Move and Scan simultaneously

Competitive Advantage


Delivery Interactive Acquisition Device

Cellular/digital keypad

Used by drivers

On-line Tracking

www.ups.com

Spoke and Hub

Strategic Location of Distribution Centers

Market Watchers

Fuel and Real Estate

Competitive Advantage, Cont’d


Pickup

Just-in-Time

Call 1-800 number

Dispatch information to driver in area

Businesses

Large volume exchangers have a tractor trailer on-site

Low volume exchangers’ packages picked up/dropped off by driver

Customer drop off

Convenient community location

Process and Technology


Unloading

  • 10,000 per hour at Columbus facility

  • Maxi Code scanned by hand scanner

  • Packages sorted by size and destination


Small Packages

Automated System

Package assigned to cell on rotating belt

Cell Corresponds to Chute

Manual System

Large Packages

Immediately processed

Belts transfer to “push/pull” workers

Loaded onto trucks

Process and Technology


Local Packages

Separated to box-line sort aisle, processed manually

Workers sort packages by street name

Placed in colored bins

Package Delivery

Local

Loaded from colored bins

Non-local

Sent to hub, spoke, airport, or train

Process and Technology


Recommendations

  • Increase Automation

    • High speed camera

    • 33% reduction in process time

  • Computerized local sort

    • Save labor hours and money


Question & Answer

  • We will now open the floor to any questions


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