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United Parcel Service. Prepared by BC Inc. Michelle Gluss Kristin Korzekwa Janae Sickmeier Benjamin Ziska. Introduction. Company Information Competitive Advantage UPS Delivery Process Recommendations . $29.8 billion in revenue (2000) 15.8 million daily package deliveries

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United Parcel Service

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United parcel service l.jpg

United Parcel Service

Prepared by

BC Inc.

Michelle Gluss

Kristin Korzekwa

Janae Sickmeier

Benjamin Ziska


Introduction l.jpg

Introduction

  • Company Information

  • Competitive Advantage

  • UPS Delivery Process

  • Recommendations


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$29.8 billion in revenue (2000)

15.8 million daily package deliveries

152,500 vehicles on the road every day, 238 jets, 384-chartered aircrafts

1,333 domestic flights

1,301 international flights

1,748 facilities with 368,000 employees

Serving 265 countries

Since 1984, have served every address in U.S.

UPS website

Receiving 40 m hits per day

Company Information


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MAXI Code

Honey comb symbol containing tracking information

Hand Scanner

Increases efficiency

Move and Scan simultaneously

Competitive Advantage


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Delivery Interactive Acquisition Device

Cellular/digital keypad

Used by drivers

On-line Tracking

www.ups.com

Spoke and Hub

Strategic Location of Distribution Centers

Market Watchers

Fuel and Real Estate

Competitive Advantage, Cont’d


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Pickup

Just-in-Time

Call 1-800 number

Dispatch information to driver in area

Businesses

Large volume exchangers have a tractor trailer on-site

Low volume exchangers’ packages picked up/dropped off by driver

Customer drop off

Convenient community location

Process and Technology


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Unloading

  • 10,000 per hour at Columbus facility

  • Maxi Code scanned by hand scanner

  • Packages sorted by size and destination


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Small Packages

Automated System

Package assigned to cell on rotating belt

Cell Corresponds to Chute

Manual System

Large Packages

Immediately processed

Belts transfer to “push/pull” workers

Loaded onto trucks

Process and Technology


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Local Packages

Separated to box-line sort aisle, processed manually

Workers sort packages by street name

Placed in colored bins

Package Delivery

Local

Loaded from colored bins

Non-local

Sent to hub, spoke, airport, or train

Process and Technology


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Recommendations

  • Increase Automation

    • High speed camera

    • 33% reduction in process time

  • Computerized local sort

    • Save labor hours and money


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Question & Answer

  • We will now open the floor to any questions


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