Transportation operations mobility in the baltimore region
This presentation is the property of its rightful owner.
Sponsored Links
1 / 39

Transportation Operations/Mobility in the Baltimore Region PowerPoint PPT Presentation


  • 127 Views
  • Uploaded on
  • Presentation posted in: General

Transportation Operations/Mobility in the Baltimore Region. Customer Satisfaction Survey. AMPO Operations Work Group September 28-29, 2006 Las Vegas. Baltimore Regional Transportation Board. Baltimore Metropolitan Council. Background.

Download Presentation

Transportation Operations/Mobility in the Baltimore Region

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Transportation operations mobility in the baltimore region

Transportation Operations/Mobility in the Baltimore Region

Customer Satisfaction Survey

AMPO Operations Work Group

September 28-29, 2006

Las Vegas


Background

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Background

  • National Transportation Operations Coalition (NTOC) – 2005 Performance Measurement Initiative

  • Define and document a few good measures for transportation agencies to use in measuring and documenting performance


Ntoc team

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

NTOC Team

  • US DOT – Federal Highway Administration

  • American Association of State Highway and Transportation Officials (AASHTO)

  • International City/County Management Association (ICMA)

  • Transportation Research Board (TRB)

  • Association of Metropolitan Planning Organizations (AMPO)

  • American Public Works Association (APWA)

  • Institute of Transportation Engineers (ITE)

  • University of Maryland Center for Advanced Transportation Technology (Also helped with this survey)


Ntoc performance measures

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

NTOC Performance Measures

  • Customer Satisfaction

  • Extent of Congestion – Spatial

  • Extent of Congestion – Temporal

  • Incident Duration

  • Non-Recurring Delay

  • Recurring Delay

  • Speed

  • Throughput – Person

  • Throughput – Vehicle

  • Travel Time – Link

  • Travel Time – Reliability

  • Travel Time - Trip


Customer satisfaction definition

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Customer Satisfaction – Definition

  • “A qualitative measure of customers’ opinions related to the roadway management and operations services provided in a specified region”

  • For the Baltimore region, the definition was expanded to include all modes of transportation


Purpose

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Purpose

  • Evaluate customer/user viewpoint on transportation system performance and perception of congestion in the region

  • Provide a benchmark for Management and Operations (M&O ) projects in the next Long Range Plan

  • Outreach to senior management and elected officials


Baltimore region

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Baltimore Region


Sample size

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Sample Size


Sample size1

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Sample Size

  • Maximum sampling error for the total sample size of 1,000 interviews: ±3.0% at the 95% confidence level

  • Maximum sampling error for each jurisdiction: ±5.0% at the 95% confidence level


Process

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Process

  • WB&A Market Research (Crofton, MD) selected to conduct Computer Assisted Telephone Interviews (CATI)

  • Pretest – May 9 & 10, 2006

  • Main Surveys – May 11, 2006 – June 15, 2006

  • Final Report – June 30, 2006

  • Cost – Approximately $25,000


Questionnaire

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Questionnaire

  • Handout


Satisfaction with the transportation system in the baltimore region

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Satisfaction with the Transportation System in the Baltimore Region

  • 40% are very or somewhat satisfied with the transportation system in the region, with 11% saying they are very satisfied

  • 33% of the residents surveyed are very or somewhat dissatisfied with the transportation system, with 12% saying they are very dissatisfied

  • 23% of the respondents are neutral


Satisfaction with the transportation system in the baltimore region1

Satisfaction with the Transportation System in the Baltimore Region

Base = Total Sample

Letters indicate significant differences at the 95% confidence level.

Q1. How satisfied are you with the transportation system in the Baltimore region? Would you say you are…?

Baltimore Regional Transportation Board

Baltimore Metropolitan Council

Satisfaction with the Transportation System in the Baltimore Region

Base = Total Sample (n=1,003)Q1. How satisfied are you with the transportation system in the Baltimore region? Would you say you are…?


Satisfaction with the transportation system in the baltimore region2

Satisfaction with the Transportation System in the Baltimore Region

  • Reasons for Satisfaction with regional system

    • Sufficient roads (10%)

    • Roads in good condition (9%)

    • Easy to get around (8%)

    • Offers sufficient public transportation (6%)

  • Reasons for Dissatisfaction

    • Roads are too congested (33%)

    • Roads need to be repaired (30%)

    • Not enough public transportation (20%)

    • Light rail needs to be expanded (16%) and Metro needs to be expanded (14%), bus lines need to be expanded (13%)

  • Reasons for Neutrality

    • Not enough experience with public transportation (33%)


  • Results on available transportation choices

    Transportation Options Available

    Base = Total Sample (n=1,003)

    Q2. Would you say you have many different transportation choices, you have few options to choose from, or you have only one transportation option available to you?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Results on Available Transportation Choices

    • 25% of the residents surveyed said they have many different transportation choices

    • 38% said they have few options

    • 34% have only one option


    Satisfaction with the choices for alternative modes of transportation

    Satisfaction with the Choices for Alternative Modes of Transportation

    Base = Total Sample (n=1,003)Q3. How satisfied are you with the choices for alternative modes of transportation in the region, such as carpooling, public transportation, biking, walking, etc.? Are you…?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Satisfaction with the Choices for Alternative Modes of Transportation

    • Almost one-half of the respondents (45%) said they are satisfied, with 19% saying they are very satisfied. In addition, 28% of the respondents are neutral.

    • However, one-fourth of the respondents (24%) said they are dissatisfied with the choices for alternative modes of transportation in the region, with 8% saying they are very dissatisfied.


    Satisfaction with the information available from various sources

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Satisfaction with the Information Available from Various Sources

    • Before Beginning a Trip

      • About six in ten respondents (61%) reported that they are satisfied, with 29% saying they are very satisfied.

      • Meanwhile, 22% of the respondents are neutral, and 13% said they are dissatisfied.

    • During a Trip

      • A similar proportion of respondents said they are satisfied with the information provided while traveling (58%), with 25% saying they are very satisfied.

      • Meanwhile, 21% said they are neutral, and 15% said they are dissatisfied.


    Satisfaction with the information available from various sources continued

    Satisfaction with the Information Available Before You Begin a Trip

    Base = Total Sample (n=1,003)Q4. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices before you begin a trip? Are you…?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Satisfaction with the Information Available from Various Sources (continued)

    Base = Total Sample

    Letters indicate significant differences at the 95% confidence level.

    Q4. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices before you begin a trip? Are you…?


    Satisfaction with the information available from various sources continued1

    Satisfaction with the Information Available While Traveling

    Base = Total Sample (n=1,003)Q5. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices while you are traveling to your destination? Are you…?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Satisfaction with the Information Available from Various Sources (continued)

    Base = Total Sample

    Letters indicate significant differences at the 95% confidence level.

    Q5. How satisfied are you with the information available from the various sources, such as radio, television, and Web sites, that inform you about the status of alternate routes and transportation choices while you are traveling to your destination? Are you…?


    Commute to workplace

    Base = Those Employed

    Letters indicate significant differences at the 95% confidence level.

    Q7. Do you usually commute to a workplace outside your home, or do you usually work at home?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Commute to Workplace

    • The vast majority of those employed (93%) commute to work. This proportion is relatively consistent across all counties.

    • This correspondents to 58% of the total residents surveyed being commuters.


    Commute to workplace continued

    Base = Commuters/Students

    Top Mentions

    Letters indicate significant differences at the 95% confidence level.

    Q9. In what county do you work/go to school?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Commute to Workplace (continued)

    • Many of the respondents within each county work in the same county in which they live.

    • However, some respondents do commute outside of their county to go to work or school.


    Results on commuting

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Results on Commuting

    • 58% commute to work or school

    • On average, the respondents leave home for work/school at 7:24 AM and leave work/school at 4:51 PM

    • It takes the average respondent 33 minutes to commute one-way to work/school

    • The average trip length is about 15 miles

    • About 71%use only one method of transportation- most often they drive their personal car alone (79%)

    • 9% of the respondents primarily use public transportation


    Results on commuting continued

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Results on Commuting (continued)

    • About three-fourths of the respondents (76%) said that they feel the time it takes is reasonable, with 44% saying it is very reasonable.

      • Those whose commute is less than 15 miles were more likely than those whose commute is longer to say that they feel the time it takes is reasonable (87% vs. 64%).

    • Conversely, less than two in ten (17%) reported feeling that it is unreasonable, with 6% saying it is very unreasonable.


    Results on commuting continued1

    Base =Commuters/Students (n=590)Q14. How has your travel time changed in the past 5 years?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Results on Commuting (continued)

    • About one-half of the respondents (47%) reported that their travel time has increased, with 18% saying it has increased significantly.

    • However, about four in ten respondents (39%) said that their travel time has remained the same.

    • About one in ten (12%) reported that their travel time has decreased in the past five years.

    • Respondents in Carroll County tended to be more likely than those in other counties to report that their travel time has increased (63% vs. 39%-50%).


    Results on congestion

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Results on Congestion

    • The vast majority of residents (84%) agree that congestion is a major problem in the Baltimore region

    • About two-thirds of the respondents (64%) define congestion as an increased number of cars.

    • About three in ten (31%) said congestion is an increase in travel time and one-fourth as a decrease in speed (24%).

    • About two in ten (19%) define it as increased time at an intersection


    Results on congestion continued

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Results on Congestion (continued)

    • Most commuters experience congestion at least sometimes on their way to work or school (73%); 35% said they always experience congestion

    • 78% of all respondents said they sometimes or always experience congestion at times other than when commuting to work or school

    • If there were no congestion, commuters reported that their commute to work/school would be, on average, 11 minutes shorter

    • 55% change their commute as a result of congestion- mostly a different route

    • 44% of the commuters do not change their commute as a result of congestion


    Strategies for improving transportation in the baltimore region

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Strategies for Improving Transportation in the Baltimore Region

    • Overall, most effective in improving the region’s transportation system (rating of 8-10) in the eyes of the respondents are:

      • Expanding transit (52%)

      • Better traffic signal timing (48%)

      • Widening existing highways (46%)

      • Reducing the number of construction zones (43%)

      • Building new highways (41%); and/or

      • Providing special HOV lanes on highways for carpools and buses (40%)


    Strategies for improving the baltimore region s transportation system continued

    Strategies for Improving the Baltimore Region’s Transportation System

    Expanding transit

    Better traffic signal timing

    2%

    Widening existing highways

    1%

    Reducing the number of construction zones

    Building new highways

    2%

    Providing special lanes, called HOV lanes, on highways for carpools and buses

    2%

    Building morepark-and-ride facilities

    Designing bike or pedestrian friendly communities

    Providing more information to promote carpooling or vanpooling

    2%

    Base = Total Sample (n=1,003)Q22. Please tell me to what extent you feel the strategy will improve the region’s transportation system, using a 10-point scale, where a 10 means you feel it “will significantly improve the transportation system,” and a 1 means you feel it “will not improve the transportation system at all.”

    Strategies for Improving the Baltimore Region’s Transportation System (continued)


    Strategies for improving transportation in the baltimore region continued

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Strategies for Improving Transportation in the Baltimore Region (continued)

    Number One Priority

    • No one strategy (from a list of nine possible strategies) is the clear solution

    • An equal proportion of respondents reported widening existing highways or expanding transit (22%) should be the number one priority

    • About one in ten (11% each) said the region should concentrate on better traffic signal timing or building new highways


    Strategies for improving transportation in the baltimore region continued1

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Strategies for Improving Transportation in the Baltimore Region (continued)

    • Least able to improve the area’s transportation system (rating of 1-3) appears to be

      • Building more park-and-ride facilities (31%)

      • Designing bike or pedestrian friendly communities (29%)

      • Providing more information to promote carpooling/vanpooling (27%)


    Satisfaction with traffic signal operations

    Satisfaction with Traffic Signal Operations

    Base = Total Sample (n=1,003)

    Q23. How satisfied are you with the traffic signal operations in your region? That is, how satisfied are you that the number of stops and delays experienced at traffic signals are reasonable, considering the traffic conditions that exist when you are traveling? Would you say you are…?

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Satisfaction with Traffic Signal Operations

    • More than one-half of the respondents (56%) are satisfied with the traffic signal operations in their region.

    • However, 24% reported that they are either somewhat or very dissatisfied.


    Satisfaction with traffic signal operations1

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Satisfaction with Traffic Signal Operations

    Base = Total Sample

    Letters indicate significant differences at the 95% confidence level.

    Q23. How satisfied are you with the traffic signal operations in your region? That is, how satisfied are you that the number of stops and delays experienced at traffic signals are reasonable, considering the traffic conditions that exist when you are traveling? Would you say you are…?


    Sample observations baltimore city

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Sample Observations – Baltimore City

    • Residents of Baltimore City are the most likely to take public transportation (41% vs 2%-15% in other jurisdictions) and are the least likely to drive their personal car alone to work or school (64% vs 87% - 98% other jurisdictions)

    • Residents of Baltimore City tend to have the shortest commute(11.6 miles on average vs 14.1-17.3 miles other jurisdictions)

    • Better signal timing was the highest priority for Baltimore City residents (22% vs 3%-10% other jurisdictions)

    • Baltimore City residents tend to be the most dissatisfied (43% vs 18%-36% for all other jurisdictions) with the transportation system in the region


    Sample observations carroll county

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    SampleObservations – Carroll County

    • Residents of Carroll County were the most likely to say they have only one transportation option available to them (63% vs 21% - 45% for all other jurisdictions)

    • Carroll County residents have the longest commute, with 30% saying it takes one hour or more compared to 7%-16% in all other counties

    • Respondents in Carroll County tended to be more likely than those in other jurisdictions to report that their travel time has increased (63% vs 39%-50%)

    • Residents of Carroll County were more likely than those in other counties to say that widening existing highways should be the number one priority (37% vs 16%-25%)


    Sample observations howard county

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Sample Observations – Howard County

    • Residents of Howard County tended to be the most likely to say they rarely or never experience congestion when commuting to work/school (36% vs 17%-27% all other jurisdictions)


    Sample observations harford county

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Sample Observations – Harford County

    • Harford County residents were least likely to say they are satisfied (46% versus 59% - 68% all other jurisdictions) with the information available from various sources


    Demographic profile

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Demographic Profile

    • The respondents in this survey have the following demographic characteristics:

      • Have lived in the Baltimore region for an average of 24 years;

      • Are an average of 52 years old;

      • Three fourth are Caucasian (75%), while one-fourth are minorities (25%);

      • Have a median household income of $79,600 (with the highest median incomes reported in Anne Arundel and Howard Counties and the lowest in Baltimore City); and

      • Own or lease an average of two (2.1) vehicles


    Next steps

    Baltimore Regional Transportation Board

    Baltimore Metropolitan Council

    Next Steps

    • Analyze survey data for specific Management and Operations (M&O) projects – example signal timing, traveler information

    • Use as a benchmark for future surveys

    • Performance Measure for next Long Range Plan


    Questions comments

    Questions/Comments


  • Login