observations on seaxes white stilettos and libraries in essex
Download
Skip this Video
Download Presentation
Observations on seaxes, white stilettos and libraries in Essex

Loading in 2 Seconds...

play fullscreen
1 / 20

Observations on seaxes, white stilettos and libraries in Essex - PowerPoint PPT Presentation


  • 113 Views
  • Uploaded on

Observations on seaxes, white stilettos and libraries in Essex. “You can observe a lot just by watching” – Yogi Berra. Susan Carragher – Head of Library Services June 2008. Essex County Council Corporate Context. Governance and Politics My Performance Contract Performance Related Pay

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Observations on seaxes, white stilettos and libraries in Essex' - Mia_John


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
observations on seaxes white stilettos and libraries in essex

Observations on seaxes, white stilettos and libraries in Essex

“You can observe a lot just by watching” – Yogi Berra

Susan Carragher – Head of Library Services

June 2008

essex county council corporate context
Essex County Council Corporate Context
  • Governance and Politics
  • My Performance Contract
  • Performance Related Pay
  • Individual and Team Rewards
  • Union Membership
slide3

passionate - about achieving results

• leader • can do, will do

• positive • ambitious

responsive - to customers’ needs

• get the job done • provide quality

• committed • customer focus

motivating - others and trusting them to deliver

• trust • nurture talent

• communicate • celebrate

inspirational - and bold in thinking and solutions

• enthusiastic • welcoming

• seize opportunities • be bold

supportive - of others’ input and perspective, working as one

• be proud • working as one

• value everyone • integrity

slide5

“I did not have three thousand pairs of shoes.I had one thousand and sixty” – Imelda Marcos

  • 73 Community Libraries
  • 12 Mobile Libraries
  • 423 Reading Groups
  • 500 Staff
  • 2,751.9 hours open per week
  • £24.8m Expenditure
    • 44.3% Staffing
    • 12.1% Premises
    • 11.4% Resources book fund etc
    • 22.5% ICT and computing costs
    • 9.7% Transport, Support etc
  • £2.5m Income
let your dreams outgrow the shoes of your expectations ryunosuke satoro
“Let your dreams outgrow the shoes of your expectations” – Ryunosuke Satoro
  • Structure and Roles
  • Building Dreams - Statement of Vision for the Built Resources of the Service
  • Making it Happen – Retail Practice
  • RFID – Business Case
  • Libraries as Front Door to Council and other Services

Stock Library

walk a mile in my shoes is good advice neil kurshan
“Walk a mile in my shoes is good advice” –Neil Kurshan
  • Library Assistant → Customer Services Assistant
  • Pro-active: floor-walking and book talking, not book-stamping
  • Custodians → entrepreneurs
  • Training and development to support change
  • Ability to personalise targets and reward

staff

  • FISH!
building dreams statement of vision for the built resources of the service
Building Dreams – Statement of Vision for the Built Resources of the Service
  • Flagship Libraries
  • Large Town Libraries
  • Town Libraries
  • Suburban Libraries
  • Small Town and Village Libraries

Chelmsford Library

building dreams the built resource of our service
Building Dreams – the Built Resource of our Service
  • Location
  • Regeneration agenda
  • Pilot delivery methods

Colchester Library

Basildon Library

buildings and branding
Buildings and Branding
  • Starts from the outside and works in
  • Core branding adapted for each building

Harwich Library

making it happen based on best practice from retail sector
Making it Happen – based on best practice from retail sector
  • Our Image
  • Our Customers

Witham Library

  • Our Product
  • Our Performance

Braintree Library

making it happen floor walkers
Making it Happen – Floor Walkers
  • Host role…
  • Engage with customers…
  • Offer help, answer enquiries…
  • Maintain Express Zones…
  • Make library visit enjoyable and positive…

Witham Library

rfid business case
RFID -Business Case
  • Invest to save model
  • Strategic Drivers
rfid implementation
RFID -Implementation
  • Implementation began September 2005 – 18 months
  • 36 Libraries
  • Target 50% of transactions self-service
  • Staffing issues / Change Management
  • ICT Issues

Witham Library

rfid evaluation
RFID -Evaluation
  • Moving from self-service to stock management and book supply chain process.
  • 65% of loans and 85% of returns by self-service
  • Resident satisfaction with service increased from 73% in 2003 to 80% in 2007
  • Loans increased
  • Self-Service drives Library design
rfid learning outcomes
RFID -Learning Outcomes
  • The introduction of RFID in isolation, without the accompanying staff development and library build presentation, produces less successful outcomes.
  • The project has demonstrated how partnership working – suppliers, contractors, other councils – can produce excellent results which are not obtainable alone.

Chelmsford Library

libraries as front door to services
Libraries as Front Door to Services
  • Rationale
  • Working models
  • Future

Loughton Library

Witham Library

slide19

What do the public think?

Chelmsford Library - 20th October 2007

3,456 people came to meet a Dalek

thank you questions
Thank YouQuestions?

“Is it time to go home yet? I keep clicking these damn shoes, but nothing happens” – Robin Hecht

Susan Carragher - Head of Library Services

Essex County Council

Tel:  01245 436 761

Email:  [email protected]

ad