Listening characteristics
This presentation is the property of its rightful owner.
Sponsored Links
1 / 9

LISTENING CHARACTERISTICS PowerPoint PPT Presentation


  • 78 Views
  • Uploaded on
  • Presentation posted in: General

LISTENING CHARACTERISTICS. Listening and hearing are NOT the same thing. Listening is an active process. Listening requires effort. Listeners do NOT receive the same message. LISTENING STAGES. Hearing Selecting Attending Understanding Evaluating Remembering Responding.

Download Presentation

LISTENING CHARACTERISTICS

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Listening characteristics

LISTENING CHARACTERISTICS

  • Listening and hearing are NOT the same thing.

  • Listening is an active process.

  • Listening requires effort.

  • Listeners do NOT receive the same message.


Listening stages

LISTENING STAGES

  • Hearing

  • Selecting

  • Attending

  • Understanding

  • Evaluating

  • Remembering

  • Responding


Listening problems

LISTENING PROBLEMS

  • Sender based

  • Channel based

  • Message based

  • Context based

  • Social based

  • Video-”Fast Food”


Poor listening

POOR LISTENING

  • Pseudolistening

    • “okay” “Uh-huh”

  • Ambushing

    • look for weaknesses

  • Selective listening

    • Only choose what reinforces likes/dislikes

    • Video”what was that?”

  • Dominate listening

    • Monopolize listening

  • Defensive listening

    • Attacking comments


Informational listening

INFORMATIONAL LISTENING

  • Focus on the speaker

  • Try to understand the message

  • Monitor your listening habits

  • Block out noise


Evaluative listening proving the validity of a claim

EVALUATIVE LISTENING [proving the validity of a claim]

  • Listen before you evaluate

  • Consider the source

  • Consider the evidence

  • Consider the argument


Relational listening provide empathy

RELATIONAL LISTENING [provide empathy]

  • Try to understand

  • Encourage others to keep talking

  • Offer support

  • Choose correct environment

  • “What does the person need”


Listening rewards

LISTENING REWARDS

  • Increase enjoyment

  • Improved understanding

  • Enhanced empathy

  • Increased civility


  • Login