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Emergency Preparedness: Working with at Risk Populations. Flu-like symptoms statistics for Lakewood site 2009. February 107 March 129 April 81 May 116 June 206 July 101. We are Sentinel providers required to report flu like symptoms to the CDC. H1N1 Taskforce – August 2009.
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February 107 March 129
April 81 May 116
June 206 July 101
We are Sentinel providers required to report flu like symptoms to the CDC.
our CMO and nursing director
developed depending on
population’s literacy level.
CMO and Director of Nursing attended NJ Pandemic influenza preparedness summit
assessed and discharged as clinically indicated.
GOAL: “Alleviate” Patient Surge to our Health Center Sites
Calm the patient with “panic” calls
Inquiries about of H1N1 disease
Inquiries about of availability of H1N1 Vaccines
Infection Control measures
Queries about Flu Vaccine and H1N1 vaccine
Call Center representatives (Bilingual staff) fill out Flu Triage and Symptoms form and refer to Call Center RN for patient disposition
Disease Management of H1N1, and risk factors
Call Center RN’s followed the CDC outlined Triage Algorithm
Due to the H1N1, our call volume increased approximately 25% on H1N1 related calls
Calls with “flu-like”
Prompt referral for Doctor’s appointment based on symptoms presented
Phone scripts were developed by CMO to answer H1N1 questions.
Referral to ER when necessary
CDC defined high risk groups
The Communities throughout New Jersey
Opened to general public (after CDC guidelines were changed)
Forms of advertisement
Our call center
Word of mouth
Partnered with local private doctors and hospitals
Flyers distributed in strategic locations around the communities
Partnered with LPD to assist with security and safety
To date OHI has administered approximately 13,000 H1N1 Vaccines
We used hand held radios for communication this ensured
a smooth flow throughout the event
All departments worked together for one cause
Security helped with crowd control in and out of sites
Lakewood Town Square 11/19/09
Servicing our Orthodox Community
Our Lakewood site
Servicing our Community
“You did an awesome job”
All departments were allowed to participate-H1N1 employee task force
Team Building Exercise
It was very organized
Employee family a priority
It seemed flawless
Great team effort
Minimal wait time
We were able to reach out to our community
Enjoyed working with everyone
Open access for everyone who needed vaccine
Additional mobile sites
Documentation on consent was correct
More H1N1 events
More Patient education regarding preparedness for emergency situations
More Call center staff available to answer calls regarding event
On site data entry available during event, instead of after
Continue outreach with vaccination programsStaff Feedback
Theresa Berger, Chief Executive OfficerDr. Carmen Mallamaci, Chief Medical OfficerBridget Hogan, Chief Operating OfficerPhil Silverman, Chief Financial OfficerVito Veneruso, Safety OfficerAmy Ramos, RN, Call Center ManagerEd Harvey, PAR ManagerHannah Maldony, Director of NursingLoida Lebron, Community Outreach Coordinator