IMPROVE CUSTOMER SATISFACTION | 用户满意度更高 LOWER OPERATING COSTS / 营业成本更低 MAXIMIZE ASSET VALUE / 资产价值最大化 - PowerPoint PPT Presentation

Slide1 l.jpg
Download
1 / 18

工作订单 预防性维护 租户要求. 360 设施管理. Software for Global Integrated Facility Management 全球一体化设施管理软件. IMPROVE CUSTOMER SATISFACTION | 用户满意度更高 LOWER OPERATING COSTS / 营业成本更低 MAXIMIZE ASSET VALUE / 资产价值最大化. John Sharp Global CEO 首席执行官. Agenda 日程表. 360Facility Overview 360 设施概况

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.

Download Presentation

IMPROVE CUSTOMER SATISFACTION | 用户满意度更高 LOWER OPERATING COSTS / 营业成本更低 MAXIMIZE ASSET VALUE / 资产价值最大化

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Slide1 l.jpg

工作订单预防性维护租户要求

360设施管理

Software for Global

Integrated Facility Management

全球一体化设施管理软件

IMPROVE CUSTOMER SATISFACTION | 用户满意度更高LOWER OPERATING COSTS /营业成本更低MAXIMIZE ASSET VALUE /资产价值最大化

John SharpGlobal CEO首席执行官


Agenda l.jpg

Agenda日程表

  • 360Facility Overview360设施概况

  • Approach for Global Implementation全球实施方法

  • Technology Selection技术选择

  • Next Steps未来步骤


Slide3 l.jpg

360Facility Overview360设施概况

Approach for Global Implementation全球实施方法

Technology Selection技术选择

Next Steps

未来步骤


About 360facility 360 l.jpg

About 360Facility360设施概况

  • 100% Software as a Service (SaaS)100%服务软件(SaaS)

  • 24 Countries

    覆盖24个国家

  • 56,000+ Locations Serviced (750MM Sq Ft)56,000多个服务地点(七千万平方米)

  • Shanghai and Beijing in 20092009年进军上海和北京

  • Web and Wireless Integration网络和无线一体化

  • Portfolios up to 70 million sq ft

    资产组合达六百五十万平方米


360facility software as a service saas 360 100 l.jpg

360Facility Software as a Service (SaaS)360设施100%软件作为服务提供

  • Remove technology Obstacles to Implement消除实施时的技术障碍

  • Increase speed of rollout提高推出速度

  • “Single Platform” Technology Across Portfolios跨资产组合的“单一平台”技术

  • Accessible – Web, Email, Text Message, Mobile Devices通用性——网络、电子邮件、短信和移动设备均可适用


Slide6 l.jpg

360Facility Overview36360设施概况

Approach for Global Implementation全球实施方法

Technology Selection技术选择

Next Steps

未来步骤


Approach for global implementation l.jpg

Approach for Global Implementation 全球实施方法

  • Problem: Integrate multiple processes across global site portfolios for both large and small sites. 问题:对全球站点产品的多个程序进行集成,不管站点规模大小。|

  • Approach: Implement technology platform that serves stationary and mobile service teams within facility management, facility engineering, mobile engineering, environmental health and safety.方法:实施技术平台,该平台可在设施管理、设施工程、流动工程、环境卫生和安全领域内为固定和流动服务团队提供服务。

  • Goals: Improvements in customer service, cost control, and risk management. Ability to view site performance at global, regional, or local levels. 目标:改善顾客服务、成本控制和风险管理;具备在全球性、地区或者地方范围内考察站点业绩的能力。 


Slide8 l.jpg

Integrated Operations Model 一体化运作模式

Facility

Manager

设施经理

Employees/Tenants职员/租户

Facility Engineer

设施工程师

Executive/Owners

总监/业主

Vendors

供应商

Integrated

Technology Platform一体化技术平台

Asset

Manager资产经理

Project

Manager项目经理

Risk Manager

风险经理

SecurityManager安全经理

Energy Manager

能源经理

Environmental

Health & Safety

环境卫生和安全


Slide9 l.jpg

Language Requirements 语言要求

  • Approach: Clearly identify data types used in the system. 方法:清楚地认别用于系统的数据类型。

    • Numeric identifiers are consistent across languages.不同语言的数字标识符保持一致。

    • Multi-lingual requirements /多语种要求

      • Email: Based on location for escalation and forwarding电子邮件:基于地点的升级和邮件转寄

      • Procedures: Based on user for preventive maintenance and safety must be bilingual规程:基于用户的定期维护和安全性能必须用双语

    • Free-form text will not be translated自由文本不会被翻译


Slide10 l.jpg

End User Language Requirements 终端用户语言要求

Employees/Tenants职员/租户

Facility Engineer

设施工程师

  • Flexibility: Employees, Tenants and Service Teams must be able choose their preferred language灵活性:职员、租户和服务团队必须能够选择喜欢的语言

  • Login: End user can modify their default language at any time登录:终端用户能在任何时候修改默认语言。


Slide11 l.jpg

Integrated Process Example 一体化程序实例

Environmental

Health & Safety

环境卫生和安全

Incident Created事件已创建

Corrective Work Order

纠正工作单

Facility Engineer

设施工程师

Facility

Manager

设施经理

Status, Cost & Remediation Recorded

状态、成本和纠正措施

被记录

History: Incident, Workload, Asset, Cost

历史:事件、工作任务、资产和成本

Input to system输入到系统

Corrective action纠正性行为

Reporting and Notifications报告和通告


Slide12 l.jpg

360Facility Overview360360设施概况

Approach for Global Implementation全球实施方法

Technology Selection技术选择

Next Steps

未来步骤


Slide13 l.jpg

Technology Requirements 技术要求

360Facility Integrated Applications 360设施集成应用

3rd Party Systems第三方系统

Intranet Portal

内联网门户

Service Requests |服务请求CMMS |电脑化维护管理系统Inspections |检验Inventory |库存Asset Management |资产管理Timecard |工时卡 Approval Workflow |批准工作流 Incident Tracking |事件跟踪 Portal |门户

Active Directory SSO

活跃目录SSO

Call Center System呼叫中心系统

Building Automation System楼宇自动化系统

Payroll System发薪簿系统

Financial System财务系统

Integration Out 向外一体化

Integration In向内一体化


Slide14 l.jpg

Technology Requirements 技术要求

  • Systems must be UNICODE compliant.系统必须与UNICODE兼容。

  • XML is useful for transfer of UNICODE data between systems在系统之间传输UNICODE数据时XML 很有用

  • Browser-based data and reporting requires minor configuration 基于浏览器的数据和报告要求较小的配置

  • Workstations may require specific language packs to be installed to utilized excel or flat file data extracts or reports.工作站或许要求安装具体语言包,以便使用excel或平面文件数据提取或报告


Slide15 l.jpg

End User Technology Requirements 终端用户技术要求

  • Support multiple wireless devices /支持多个无线电设备

  • Do not require loading of client software /不要求装载客户软件

Executive/Owners

总监/业主

Employees/Tenants职员/租户

Facility

Manager

设施经理

Facility Engineer

设施工程师

Vendors

供应商


Slide16 l.jpg

Cost Considerations成本考虑

  • Integration to Existing Systems与现有系统进行集成

  • Wireless Devices无线设备

  • One Time Setup and “Train the Trainer”一次性设定和“培训员培训”

  • SaaS Software Licensing ($0.01 to 0.05 per sq ft)SaaS软件许可(每0.092平方米1到5美分)

  • Internal Training and Support内部培训和支持

The cost of doing nothing far outweighs the cost of action与行动起来相比,无所事事的成本要高得多。


Slide17 l.jpg

360Facility Overview36360设施概况

Integrated Facility Management一体化设施

Technology Selection技术选择

Next Steps

未来步骤


Slide18 l.jpg

联系我们

www.360Facility.com

847.425.3600

info@360facility.com


  • Login