1 / 13

Managed IT Systems

U C L A. Managed IT Systems. Managed IT Systems. Presented by Dean Berreth Managed IT Systems, Manager. U C L A. Managed IT Systems. Who we are Who we support What we support Domain Network Servers End Users/Desktop Departmental Applications Remote Access

Melvin
Download Presentation

Managed IT Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. U C L A Managed IT Systems Managed IT Systems Presented by Dean Berreth Managed IT Systems, Manager

  2. U C L A Managed IT Systems • Who we are • Who we support • What we support • Domain Network • Servers • End Users/Desktop • Departmental Applications • Remote Access • Current & Future Projects • Conclusions and Q&A

  3. U C L A Managed IT Systems Who are we? Dean Berreth, Mgr Alan Mok, Senior Systems Analyst Tim Narikawa, Senior Systems Analyst Mits Yamahata, Systems Analyst

  4. Who we support… • Our Customers: • Communication Technology Services • Bus & Admin Services Administration • Campus Service Enterprises • Early Care & Education • Real Estate • WC Office of the Building • Insurance & Risk Management • Mail, Document & Distribution Services • Central Ticket Office • Events Office • Financial Management • Managed Network Services • Student Technology Center • California NanoSystems Institute • Center for Society & Genetics

  5. U C L A Managed IT Systems What do we support… • Domain Network (NT & AD) • Servers • End User & Desktop • Departmental Application • Remote Access

  6. U C L A Managed IT Systems Domain Network Support: • NT Domain (WinNT) • Active Directory (Win2K & Win2K3) • Domain Controllers (Login Servers) • DNS, DHCP, WINS • Patch Updates (Network Wide) • Virus Scanning (Network Wide) • Spyware Scanning (Network Wide) • Backups (Shadow/Undelete/Tape) • Server Monitoring (Paging)

  7. U C L A Managed IT Systems Server Support: • Domain • File & Print • Email • Databases • Web • Departmental Applications How many do we support?

  8. U C L A Managed IT Systems What is a server?

  9. U C L A Managed IT Systems End User / Desktop Support: • Help Desk • Ext 56000, callcenter@be.ucla.edu • Hardware Support • Desktops, Monitors, Laptops, PDAs, Blackberrys, etc. • Local & Network Printers • Operating System • Windows NT, 2000, XP, etc. • Standard Applications • Office (Word/Excel/PowerPoint/Access/Outlook) • Other MS (IE/Visio/Project/Publisher/FrontPage/etc) • Hummingbird (Host Explorer) • Non-Standard Applications • Adobe (Illustrator/Pagemaker/Photoshop/Acrobat) • Macromedia/ColdFusion/DreamWeaver/Citrix/etc. • Other Support • Departmental Applications

  10. U C L A Managed IT Systems Departmental Application Support: • Provide consultation services • Project management assistance • Installation & testing • Ongoing support • Examples: • Essbase (FM) • TicketMaster (CTO) • Campus Calendar (EO) • Performance Impact (CTS)

  11. U C L A Managed IT Systems Remote Access: • Email • Outlook via VPN • Outlook Web Access • Blackberry & other PDAs • Windows Mobile 5 (Future) • VPN (Virtual Private Network) • Home PC / Notebooks • Citrix/Terminal Services (Future) • Home PC / Notebooks

  12. U C L A Upgrade CTS Desktops to Windows XP & Office 2003 Active Directory 2003 for B&AS Active Directory 2003 for CTS Citrix/Terminal Services SpySweeper (Network) Help Desk (24hr Availability) Increase Customer Base NOC Server Room VPN for CTS (replace current) Managed IT Systems Current & Future Projects:

  13. U C L A Managed IT Systems Conclusion Any Questions? Thank you for your time!

More Related