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U C L A. Managed IT Systems. Managed IT Systems. Presented by Dean Berreth Managed IT Systems, Manager. U C L A. Managed IT Systems. Who we are Who we support What we support Domain Network Servers End Users/Desktop Departmental Applications Remote Access

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Managed it systems l.jpg

U C L A

Managed IT Systems

Managed IT Systems

Presented

by

Dean Berreth

Managed IT Systems, Manager


Slide2 l.jpg

U C L A

Managed IT Systems

  • Who we are

  • Who we support

  • What we support

    • Domain Network

    • Servers

    • End Users/Desktop

    • Departmental Applications

    • Remote Access

  • Current & Future Projects

  • Conclusions and Q&A


Slide3 l.jpg

U C L A

Managed IT Systems

Who are we?

Dean Berreth, Mgr

Alan Mok, Senior Systems Analyst

Tim Narikawa, Senior Systems Analyst

Mits Yamahata, Systems Analyst


Who we support l.jpg
Who we support…

  • Our Customers:

    • Communication Technology Services

    • Bus & Admin Services Administration

    • Campus Service Enterprises

      • Early Care & Education

      • Real Estate

      • WC Office of the Building

      • Insurance & Risk Management

      • Mail, Document & Distribution Services

    • Central Ticket Office

    • Events Office

    • Financial Management

    • Managed Network Services

    • Student Technology Center

    • California NanoSystems Institute

    • Center for Society & Genetics


What do we support l.jpg

U C L A

Managed IT Systems

What do we support…

  • Domain Network (NT & AD)

  • Servers

  • End User & Desktop

  • Departmental Application

  • Remote Access


Domain network support l.jpg

U C L A

Managed IT Systems

Domain Network Support:

  • NT Domain (WinNT)

  • Active Directory (Win2K & Win2K3)

  • Domain Controllers (Login Servers)

  • DNS, DHCP, WINS

  • Patch Updates (Network Wide)

  • Virus Scanning (Network Wide)

  • Spyware Scanning (Network Wide)

  • Backups (Shadow/Undelete/Tape)

  • Server Monitoring (Paging)


Server support l.jpg

U C L A

Managed IT Systems

Server Support:

  • Domain

  • File & Print

  • Email

  • Databases

  • Web

  • Departmental Applications

    How many do we support?


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U C L A

Managed IT Systems

What is a server?


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U C L A

Managed IT Systems

End User / Desktop Support:

  • Help Desk

    • Ext 56000, [email protected]

  • Hardware Support

    • Desktops, Monitors, Laptops, PDAs, Blackberrys, etc.

    • Local & Network Printers

  • Operating System

    • Windows NT, 2000, XP, etc.

  • Standard Applications

    • Office (Word/Excel/PowerPoint/Access/Outlook)

    • Other MS (IE/Visio/Project/Publisher/FrontPage/etc)

    • Hummingbird (Host Explorer)

  • Non-Standard Applications

    • Adobe (Illustrator/Pagemaker/Photoshop/Acrobat)

    • Macromedia/ColdFusion/DreamWeaver/Citrix/etc.

  • Other Support

    • Departmental Applications


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U C L A

Managed IT Systems

Departmental Application Support:

  • Provide consultation services

  • Project management assistance

  • Installation & testing

  • Ongoing support

  • Examples:

    • Essbase (FM)

    • TicketMaster (CTO)

    • Campus Calendar (EO)

    • Performance Impact (CTS)


Remote access l.jpg

U C L A

Managed IT Systems

Remote Access:

  • Email

    • Outlook via VPN

    • Outlook Web Access

    • Blackberry & other PDAs

    • Windows Mobile 5 (Future)

  • VPN (Virtual Private Network)

    • Home PC / Notebooks

  • Citrix/Terminal Services (Future)

    • Home PC / Notebooks


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U C L A

Upgrade CTS Desktops to Windows XP & Office 2003

Active Directory 2003 for B&AS

Active Directory 2003 for CTS

Citrix/Terminal Services

SpySweeper (Network)

Help Desk (24hr Availability)

Increase Customer Base

NOC Server Room

VPN for CTS (replace current)

Managed IT Systems

Current & Future Projects:


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U C L A

Managed IT Systems

Conclusion

Any Questions?

Thank you for your time!


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