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U C L A. Managed IT Systems. Managed IT Systems. Presented by Dean Berreth Managed IT Systems, Manager. U C L A. Managed IT Systems. Who we are Who we support What we support Domain Network Servers End Users/Desktop Departmental Applications Remote Access

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managed it systems

U C L A

Managed IT Systems

Managed IT Systems

Presented

by

Dean Berreth

Managed IT Systems, Manager

slide2

U C L A

Managed IT Systems

  • Who we are
  • Who we support
  • What we support
    • Domain Network
    • Servers
    • End Users/Desktop
    • Departmental Applications
    • Remote Access
  • Current & Future Projects
  • Conclusions and Q&A
slide3

U C L A

Managed IT Systems

Who are we?

Dean Berreth, Mgr

Alan Mok, Senior Systems Analyst

Tim Narikawa, Senior Systems Analyst

Mits Yamahata, Systems Analyst

who we support
Who we support…
  • Our Customers:
    • Communication Technology Services
    • Bus & Admin Services Administration
    • Campus Service Enterprises
      • Early Care & Education
      • Real Estate
      • WC Office of the Building
      • Insurance & Risk Management
      • Mail, Document & Distribution Services
    • Central Ticket Office
    • Events Office
    • Financial Management
    • Managed Network Services
    • Student Technology Center
    • California NanoSystems Institute
    • Center for Society & Genetics
what do we support

U C L A

Managed IT Systems

What do we support…

  • Domain Network (NT & AD)
  • Servers
  • End User & Desktop
  • Departmental Application
  • Remote Access
domain network support

U C L A

Managed IT Systems

Domain Network Support:
  • NT Domain (WinNT)
  • Active Directory (Win2K & Win2K3)
  • Domain Controllers (Login Servers)
  • DNS, DHCP, WINS
  • Patch Updates (Network Wide)
  • Virus Scanning (Network Wide)
  • Spyware Scanning (Network Wide)
  • Backups (Shadow/Undelete/Tape)
  • Server Monitoring (Paging)
server support

U C L A

Managed IT Systems

Server Support:
  • Domain
  • File & Print
  • Email
  • Databases
  • Web
  • Departmental Applications

How many do we support?

what is a server

U C L A

Managed IT Systems

What is a server?
end user desktop support

U C L A

Managed IT Systems

End User / Desktop Support:
  • Help Desk
  • Hardware Support
    • Desktops, Monitors, Laptops, PDAs, Blackberrys, etc.
    • Local & Network Printers
  • Operating System
    • Windows NT, 2000, XP, etc.
  • Standard Applications
    • Office (Word/Excel/PowerPoint/Access/Outlook)
    • Other MS (IE/Visio/Project/Publisher/FrontPage/etc)
    • Hummingbird (Host Explorer)
  • Non-Standard Applications
    • Adobe (Illustrator/Pagemaker/Photoshop/Acrobat)
    • Macromedia/ColdFusion/DreamWeaver/Citrix/etc.
  • Other Support
    • Departmental Applications
departmental application support

U C L A

Managed IT Systems

Departmental Application Support:
  • Provide consultation services
  • Project management assistance
  • Installation & testing
  • Ongoing support
  • Examples:
    • Essbase (FM)
    • TicketMaster (CTO)
    • Campus Calendar (EO)
    • Performance Impact (CTS)
remote access

U C L A

Managed IT Systems

Remote Access:
  • Email
    • Outlook via VPN
    • Outlook Web Access
    • Blackberry & other PDAs
    • Windows Mobile 5 (Future)
  • VPN (Virtual Private Network)
    • Home PC / Notebooks
  • Citrix/Terminal Services (Future)
    • Home PC / Notebooks
current future projects

U C L A

Upgrade CTS Desktops to Windows XP & Office 2003

Active Directory 2003 for B&AS

Active Directory 2003 for CTS

Citrix/Terminal Services

SpySweeper (Network)

Help Desk (24hr Availability)

Increase Customer Base

NOC Server Room

VPN for CTS (replace current)

Managed IT Systems

Current & Future Projects:
conclusion

U C L A

Managed IT Systems

Conclusion

Any Questions?

Thank you for your time!

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