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Baldrige National Quality Program. Malcolm Baldrige National Quality Award. Nonprofit Category . Addition of Nonprofit Category. 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations 2006: Appropriation provided funding for nonprofit category

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Malcolm Baldrige National Quality Award

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Baldrige National Quality Program

Malcolm BaldrigeNational Quality Award

Nonprofit Category

Addition of Nonprofit Category

  • 2004: Legislation authorized Baldrige Program to expand to include nonprofit organizations

  • 2006: Appropriation provided funding for nonprofit category

  • 2007: First two nonprofit Baldrige Award recipients named

Eligible Organizations

  • U.S.-based nonprofit, public, private, or government organizations are eligible. The following are examples

    • local, state, and federal organizations;

    • trade associations;

    • charitable organizations;

    • social service agencies;

    • credit unions; and

    • professional societies

Baldrige and the Nonprofit Sector

  • Health care and education organizations have applied since 1999

  • Nonprofit organizations have benefited from use of the Criteria

Preparation for the Nonprofit Category

  • Conducted a nonprofit pilot program

  • Applicants participated in full award process, including site visits—if selected

  • Adjusted the eligibility rules that are not specific to nonprofits

  • Broad definition, fees, other rules

Changes to the Criteria to include Nonprofit Organizations

  • Language adjusted throughout the Criteria booklet

  • Some Item notes modified or added

  • Revisions made to several glossary terms

Issues Addressed Through the Criteria for Performance Excellence


WorkforceIncludes Volunteers




2007 Nonprofit Applicant Data

  • 1st year for nonprofit category competition

  • 13 applications were received

  • 4 applicants received site visits

  • 2 organizations received the Award

2007 Award Recipients― Nonprofit

  • City of Coral Springs, Coral Springs, Florida

  • U.S. Army Armament Research, Development and Engineering Center (ARDEC), Picatinny Arsenal, New Jersey

City of Coral Springs― Background

  • City government follows a corporate management model

  • 4th largest city in Broward County and 13th largest in Florida

  • Workforce composed of approximately 1,100 employees and 700-plus volunteers

  • Multiple facilities including fire and police stations, parks, sports complex, and conference center

City of Coral Springs―Highlights

  • Strong financial performance―AAA bond rating from major rating agencies

  • Customer focus commitment―“Slice of the Springs” meetings

  • Public safety improvements―tenth lowest crime rate overall in the United States

  • High employee satisfaction―90 percent or higher for ten consecutive years


  • R&D center for armaments used by the U.S. Army, Special Operations Command, and other organizations

  • Over ten years, ARDEC has developed and released more than 20 products that have provided U.S. troops with “world’s-best” capabilities

  • Workforce of 2,971 in five locations: NJ, MD (two sites), IL, and NY


  • Revenue growth―$600M in FY2001 to $1.2B in FY2007

  • Benchmark in technology transfer―approx. 75% of technology projects transition into development

  • Army Research and Development Lab of the Year

  • Workforce engagement exceeds productivity and quality benchmarks―job satisfaction 92% in FY2007

  • SWORDS robot―a “most amazing invention”

Resources for More Information

  • Most Baldrige National Quality Program (BNQP) documents are available in printed form and on the BNQP Web site.

  • To obtain these documents, call (301) 975-2036, send an e-mail to, or visit

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