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Deploying IP Convergence in Retail . Mobility. Flexibility. Security. Responsiveness. Mitel Solutions for Retail . Mitel advanced communications enable retailers to . improve responsiveness and customer service. reduce communications costs. enhance employee productivity.

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Mitel solutions for retail l.jpg

Mobility

Flexibility

Security

Responsiveness

Mitel Solutions for Retail

Mitel advanced communications enable retailers to

  • improve responsiveness and customer service

  • reduce communications costs

  • enhance employee productivity


Collaboration at head office and across the chain l.jpg

  • Audio & video conferencing at the push of a button & “Video visits” to stores to resolve merchandising issues

Mobility

Flexibility

Security

Responsiveness

Collaboration at Head Office and across the Chain

Maximise limited space at head office

Improve collaboration for staff across the chain

  • Hot-desking at head office & in stores - move to a new desk, or office and make it your own

  • Web-set & PDA phones provide access to mission-critical business information


Accelerate responsiveness l.jpg

  • Multimedia to stay in contact wherever they are contact centre increases store hours and customer loyalty - answering customer queries in-store, on-line by phone or fax.

  • Mobility enables staff to respond immediately to customer enquiries on stock and speed up check-out

  • PDA phones & Web-enabled sets enable warehouse managers to check inventory information without the need to access a PC

Mobility

Flexibility

Security

Responsiveness

Accelerate Responsiveness

Accelerating customer responsiveness


Improve security l.jpg

  • High-quality, real-time digital to stay in contact wherever they arevideo recording and alarm monitoring enables security staff to monitor and manage all premises locally or remotely

  • Integrated Video and PoS transaction data speed up the identification of fraudulent transactions and reduce shrinkage

Mobility

Flexibility

Security

Responsiveness

Improve Security

Secure voice and data access to information from anywhere in the warehouse

Reducing shrinkage in store


Reducing communication costs l.jpg

Mobility to stay in contact wherever they are

Flexibility

Security

Responsiveness

Reducing Communication Costs

  • Cut costly public network charges across the chain by between 10 & 25%

  • Eliminate monthly conference call fees

  • Reduce cabling & management costs in store re-fits - Save an average of 25-35% on cabling costs

  • Centralise, automate & remotely manage network - Realise up to 80% man-hour savings

  • Integrate with your existing network and evolve communications to meet different store & business needs


Mitel s convergence portfolio l.jpg

Multimedia to stay in contact wherever they are

Contact Center

Unified

Messaging

Security

IP Appliances

Voicemail

SX-2000

Same Call Control

Same Appliances

Same Applications

500+ telephony

features

Call Center

Your Assistant

Mobility

Flexibility

Security

Responsiveness

Mitel’s Convergence Portfolio


Intelligent evolution l.jpg

Mobility to stay in contact wherever they are

Flexibility

Intelligent Evolution

Security

Responsiveness

Intelligent Evolution

Convergence

Integration

Inter-operability


Retail credentials l.jpg

to stay in contact wherever they areAt CompUSA the deployment of IP telephony is critical to our five-year plan of implementing a leading edge, highly distributed enterprise network. Mitel Networks and Five Star Telecom provided a solution with the high availability and broad functionality we needed to optimize communications within our operating environment.”— Ken Monroe, Director of IT Communications and Support Services, CompUSA.

“Through working with Mitel Networks and Prime Business Solutions, we have the ability to deploy a solution that reduces operating costs while improving network efficiency and scalability.”

— Andrew Darley, Network Infrastructure Manager, House of Fraser

“By proposing an attractive solution and realising our need to build an efficient and evolutionary telephony infrastructure in France, Mitel and AMEC SPIE Communications succeeded in convincing Auchan that they were the best consortium to lead this project.”

— Jérôme Galerne, Project Manager for Auchan

Mobility

Flexibility

Security

Responsiveness

Retail Credentials


Retail credentials10 l.jpg

“IP-based telephony has reached the right level of resilience for retailers” – Stuart Senior , IT Director, Marks & Spencer (Quoted in Retail Week - 9 Jan 2004)

As part of the de-centralisation to five locations, Marks & Spencer is installing fast local area networks (LAN), wireless connectivity, a virtual private network and voice over IP (VoIP). Trials of a Symbol wireless LAN and Mitel VoIP at its IT department in Stockley Park have already highlighted the benefits of wireless working.”Computing - 24.03.04

“DIY retail chain B&Q is installing an IP network that will cut communications costs. The company plans to implement an integrated voice and data network across its 320 UK stores over the next 18 months, as part of a refurbishment programme.

B&Q is using Mitel’ Networks 3300 Integrated Communications Platform, as well as wireless local area networking from Symbol.”Computing - 11.03.04

Mobility

Flexibility

Security

Responsiveness

Retail Credentials


Mitel s global experience l.jpg

Charlotte Russe resilience for retailers”

Viglen

(Lunn Poly)

Mobility

Flexibility

Security

Responsiveness

Mitel’s Global Experience


Compusa l.jpg
CompUSA resilience for retailers”

Situation:

  • Needed to improve inter-store communication and lower long-distance call charges

Solution:

  • Integrated communications platform & 50 IP telephones in each store. Voice mail for service teams and hunt groups for support technicians, multi-line calling and paging for sales

Benefits:

  • Estimated $2.7M saving over 5 years in inter-store calls

  • Central update and maintenance of voice & data network

  • $30,000 per store cost reduction through voice over LAN & reduced cabling costs


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Mobility resilience for retailers”

Flexibility

Security

Responsiveness

Mitel Solutions for Retail

Mitel advanced communications enable retailers to

  • improve responsiveness and customer service

  • reduce communications costs

  • enhance employee productivity


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