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Midwest Expedited -The road to success is paved with ISO 9001 certification

If you have a top priority need to move goods from point A to point B within the US and Canada, Midwest Expedited is there to make it happen. Behind the fleet is a team of experienced, dedicated, and dependable professionals providing 24/7, 365-day service and dispatch. <br>Their goal is to provide exceptional expedited service and, through their performance, build the relationships necessary for long-term partnerships. They have ambitious plans for growth and see ISO 9001 certification as bedrock.

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Midwest Expedited -The road to success is paved with ISO 9001 certification

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  1. A Kelmac Group® Case Study Midwest Expedited The Road to Success is Paved with ISO 9001 Certification By Andrii Vovk, CEO and co-founder, Midwest Expedited & Scott Hornstein, CMO, Kelmac Group® About Midwest P.2 We want to grow the right way P.3 QMS is the underpinning of future success P.4

  2. A Kelmac Group® Case Study: Brown’s Medical Imaging Finding the right partner Andrii did a search and began talking to ISO certification consultants. “Gerard was very knowledgeable and very patient. He explained everything and answered all our questions. He left us with no doubt that they were the ones to help us.” The first stage of the process is the foundation—mapping and developing the QMS documentation of how organizational processes and systems meet business needs and ISO requirements. This documentation is then formally audited and must pass for Midwest Expedited to advance to the next step. “We have worked closely with Kelmac Group’s consultant—Timothy Guy, to develop the documentation that would pass the audit and be specific to us. We worked together to bring the benefit of the QMS to our organization now as we enter a growth stage. We want to start leveraging from International Experts’ expertise and ISO certification.” If you have a top priority need to move goods from point A to point B within the US and Canada, Midwest Expedited is there to make it happen. Behind the fleet is a team of experienced, dedicated, and dependable professionals providing 24/7, 365-day service and dispatch. Their goal is to provide exceptional expedited service and, through their performance, build the relationships necessary for long-term partnerships. They have ambitious plans for growth and see ISO 9001 certification as bedrock. Andrii Vovk, CEO and co-founder of Midwest Expedited has graciously agreed to be our guide and storyteller-in-chief to walk us through their certification journey. “We’re going to be moving into new facilities and greatly expanding our capabilities. ISO certification is a requirement for many of the customers we will be targeting, and after some investigation, we realized that adopting quality management now will be a road map to improving operational efficiency, using our resources better while saving cost. “ISO certification is recognized around the world, enhancing our reputation. We knew we needed help in gaining this credibility.” Copyright © 2023 Kelmac Group® www.kelmacgroup.com ID: KGA-CS-03 | v2.0

  3. A Kelmac Group® Case Study: Brown’s Medical Imaging The first hurdle was understanding what exactly to do and in what sequence. “Before the Kelmac Group®, we were just looking at a bunch of fancy words. The more we talked with Tim, the more we understood and could contribute to the development and customization of the documentation. He is hands-on and very patient. “Now we have a successful plan which addresses some of our KPIs: operational goals, resource allocation, financial reporting, fuel efficiency, driver metrics, etc. We are greatly expanding our capabilities, including expanded fleet maintenance and warehouse operations as a customer hub. We want our company to grow the right way.” “Before the Kelmac Group®, we were just looking at a bunch of fancy words.” –Andrii Vovk Copyright © 2023 Kelmac Group® www.kelmacgroup.com ID: KGA-CS-03 | v2.0

  4. A Kelmac Group® Case Study: Brown’s Medical Imaging The QMS is the underpinning of their future success Midwest Expedited has passed the first stage audit with encouraging feedback from the NSAI Inc. auditor. They are currently, with the Kelmac Group®, developing the internal capabilities for stage two, which involves a flawless application of the QMS, delivering consistent and excellent service and business results. This audit must be onsite for a full evaluation of the documentation in practice. “Phase 2 means training all our staff on what to do, why we need to do it this way, and how to do it. The training has begun with the executive team—Kelmac Group®’s documentation is a thing of beauty - and we are continuing with intensive internal coaching, training, and development over the next three months. “We are very satisfied with the Kelmac Group®. Wouldn’t change.” Contributors Scott Hornstein International author, lecturer and consultant, Scott has worked with clients in all phases of marketing strategy, research and implementation. He has worked with companies large and small to introduce and build new ideas to profitability, improve marketing performance and accountability, and re-engineer the customer experience to boost satisfaction, referral and customer lifetime value. Copyright © 2023 Kelmac Group® www.kelmacgroup.com ID: KGA-CS-03 | v2.0

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